Customer Service Consultant Duties & Responsibilities

The role and function of a Customer Service Consultant includes the following duties and responsibilities:

  • Listening to customer concerns and providing information, answers, or responses.
  • Taking orders and processing billings and payments.
  • Obtaining and correctly recording customer information.
  • Keeping records of customer interactions.
  • Ensuring customer satisfaction or referring customers to supervisors.
  • Identifying opportunities to up-sell other products and services.
  • Reviewing and making changes to customer accounts.
  • Handling customer complaints and processing returns effectively.

Note that this is not an exhaustive list of Customer Service Consultant duties and responsibilities. Job functions for specific Customer Service Consultant roles may vary, depending on the industry and type of employer.

Related

Customer Service Consultant Job description

Customer Service Consultant Salary in Nigeria

Customer Service Consultant Interview questions

Customer Service Consultant Cover letter

Customer Service Consultant CV

Similar job descriptions

Guest Relations Manager job description

IT Help Desk Technician job description

Engagement Manager job description

Service Manager job description

Front Desk Representative job description

Call Center Agent job description

Field Service Representative job description

Call Center Manager job description

Call Center Executive job description

Relationship Manager job description

Customer Success Manager job description

Client Service Executive job description

Customer Service Coordinator job description

Customer Service Specialist job description

Customer Support Representative job description

Client Relationship Manager job description

Customer Care Executive job description

Customer Service Manager job description

Customer Service Representative job description

Bilingual Customer Service Representative job description