Holiday Representative Duties & Responsibilities
The role and function of a Holiday Representative includes the following duties and responsibilities:
- Acompanying customers on excursions and acting as a guide;
- Organising and supervising children’s activities and ensuring they are in a safe environment;
- Taking part in and organising daytime and evening entertainment;
- Selling car hire and other services;
- Dealing with unforeseen ‘non-client’ problems, e.g. flight delays, coach strikes, weather conditions;
- Meeting guests at the airport;
- Escorting guests to their accommodation;
- Organising and hosting welcome meetings (sometimes for up to 200 people);
- Establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies;
- Maintaining an in-depth knowledge of the resort and the local area in order to answer clients’ questions;
- Responding to clients’ queries (this may involve being on duty for set times each day);
- Checking hotel standards and safety procedures;
- Selling and organising excursions and other activities;
- Handling client issues, such as: lost luggage or passports; allegations of theft or other crimes;
- Completing risk assessments and health and safety checks;
- Keeping basic accounts and records, and writing reports;
- Assisting in the support and training of new holiday representatives.
- Resolving any conflict with or between clients;
Note that this is not an exhaustive list of Holiday Representative duties and responsibilities. Job functions for specific Holiday Representative roles may vary, depending on the industry and type of employer.
