Job Vacancies at BitPesa, 24th September 2019

BitPesa is a pan-African platform redefining how businesses make payments to and from sub-Saharan Africa. Focused on using cutting-edge blockchain technology to increase efficiency across markets, BitPesa opens corridors for business payments and trade between Africa and the rest of the world. We are recruiting to fill the position below:                 Job Title: Client On-boarder Location: Lagos, Nigeria Job Summary

• As the Client On-boarder, your responsibility will be two-fold: help with the onboarding of new client accounts and manage your own portfolio of key existing client accounts.
• You will deepen/strengthen existing client relationships (client retention) by providing excellent ongoing day to day service and find opportunities to cross-sell and upsell to existing clients.
• Account Management is a critical point of contact for our customers who have questions, issues or feedback, so we’re looking for an empathetic young leader, with the relevant experience and skills, to help build the vision for excellent standards in client relationship management, and to instill a customer-centric culture at BitPesa.
• This is an exciting opportunity to help take Africa’s leading digital FX company to the next level.

• Lead with a customer-centric approach by setting high standards for client support, relationship management and customer happiness
• Act as an effective liaison between BitPesa and the clients in the Account Portfolio, given you are a daily point of contact for the clients
• Support the Sales team by collaborating with internal stakeholders (Compliance, Treasury)
• Support and improve the entire customer journey from onboarding to post-trade execution
• Flawlessly execute trade requests from existing clients in the Account Portfolio within defined SLAs
• Handle any issues reported by clients in the Account Portfolio and escalate, when necessary
• Proactive outreach to clients to ensure there is client retention, and satisfaction
• Assist in continuously deepening existing client relationships by understanding and matching their needs with BitPesa’s evolving product offering (cross-sell and upsell)
• Adhere to the SOPs and compliance standards set internally
• Help identify and fix inefficiencies in current workflows and processes
• Display a high level of emotional intelligence and step into a leadership role when required

• Develop and follow quarterly, monthly, and weekly plans with specific, measurable goals.
• Collaborate with the Treasury Team to complete clients’ trade requests in a timely manner
• Collaborate with the Compliance team to move deals through the “onboarding” stage to “closed” stage, by collecting required documents from clients and ensure account approval is completed in a timely manner
• Work with Payments, CS and Product Team to resolve any transaction issues within defined SLAs and providing clients with regular updates
• Upsell and cross-sell to existing clients by truly understanding and matching their needs to BitPesa’s evolving product offering
• Regularly update the sales pipelines (CRM) with client engagement status.
• Ensure all customers are properly registered and compliant by working with Compliance during our annual audit reviews
• Create reports to present sales data/trends for the team and management

• Ambitious and passionate professional with a minimum of 3 years’ experience in a relevant role
• Experience managing major client relationships in previous roles
• Ability to understand and help promote customer-centric vision at BitPesa.
• Persistent and goal-oriented with a mindset to get the job done
• Excellent interpersonal, communications ( (written and oral), public speaking, presentation, and listening skills.
• Experience in Advanced MS Office, Google Suite Tools and CRM software
• Quantitative individual with a love for numbers and data analysis.
• Creative problem solver with the ability to work independently with minimal guidance.
• Excellent organizational skills and structure ensuring nothing falls through the cracks
• You’re persevering and willing to roll up your sleeves to do whatever needs to be done
• Passionate about our mission to develop innovative digital payment and treasury management solutions to help businesses scale in frontier markets
• Willingness to be based in Lagos

• Competitive salary
• Casual work environment
• Great work-life balance
• We value autonomy
• Environmental-friendly (we try to use as less paper as possible!)
• Opportunity for growth for all our employees

• We are passionate technologists who believe in making a difference to the lives of those living in emerging markets. We aim to change the landscape of finance and remittance.
• Our development team is a group of skilled self-reliant engineers that have the ability to work together to solve complex problems and provide simple solutions for our customers. We are looking for an Engineering - OE to join our rapidly growing team in one of our offices.
• This role can be based in our Nairobi, Lagos or London offices.

• Innovate, develop, maintain and contribute to the existing BitPesa codebase and its associated applications
• Work closely with the engineering leads to aid with architecture decisions for the application and supporting infrastructure
• Mentor, train and support other engineers in order to develop our in-house development skills
• Improve our overall system development process via process improvements
• Improve the delivery capacity of the team
• Optimise application performance and test coverage
• Deliver presentations demonstrating application feature delivery
• Work with our product team to refine product requirements including providing feasibility and effort estimations
• Provide support to our customers including triaging any issues

• Significant experience in a similar role
• Good knowledge of working with Ruby and Ruby on Rails
• Good knowledge of using automated testing frameworks such as RSpec
• Working knowledge of Javascript
• Good knowledge of source control using Git
• Familiarity with the agile development methodology specifically Scrum
• Familiarity with deploying and managing applications on the cloud
• Good knowledge of software deployment tooling and orchestration
• Good knowledge of databases systems, especially PostgreSQL
• Confidence in refactoring and working with both new and existing codebases
• A strong and flexible work ethic
• Excellent communication skills

• Good knowledge of software deployment tooling and orchestration.
• Good knowledge of cloud providers, especially AWS
• Familiarity with the agile development methodology specifically Scrum
• Preference to participate in pair-programming and using GitHub pull requests to review code of others
• Confidence in refactoring and working with both new and existing codebases
• Familiarity with container frameworks, especially Docker and Kubernetes

• Competitive salary
• Casual work environment
• Great work-life balance
• We value autonomy
• Environmental-friendly (we try to use as less paper as possible!)
• Opportunity for growth for all our employees

• As the Lead Generator/ Qualifier, you will be responsible for lead generation and sales-related tasks in the West African region for BitPesa’s cross-border payments services/products.
• In this role, you will support the Sales Team in new customer acquisition within the West African region.
• We’re looking for an ambitious young professional, with the relevant experience and skills, to help BitPesa penetrate the West African region region by selling our cross-border payment products and services. This is an exciting opportunity to help take Africa’s leading digital F/X company to the next level.

• Actively generate viable leads that satisfy internal criteria and KPIs
• Implement creative and modern techniques to generate viable leads across the regions.
• When required, effectively support the Sales Team by collaborating with key external and internal stakeholders to move deals forward in the sales process (working with Compliance, Treasury, Product).
• Help ensure client portfolio grows while being diversified, stable and profitable.
• Regularly update the sales pipeline (CRM) with client engagement status.
• Develop competitive analysis to identify market trends, customer needs and pricing/rate structure across the industry.
• Adhere to the sales process set out by the company to acquire clients
• Exceed qualified lead creation goals
• Attain daily activity metrics of calls, decision maker contacts, qualified leads
• Understand customer business issues and how these issues can be solved with BitPesa’s services
• Identify and prospect new client accounts and associations within a network of approved leads.
• Identify and prospect new clients accounts within approved vertical and regional markets
• Outreach to the prospective new clients via Web Site, Social Media, Chat Platforms, Shows, Phone and Email
• Set appointments for demos and presentation of BitPesa products and services
• Build relationships with the prospective new client’s key decision makers and serve as the primary first point of contact throughout the acquisition/sales lead qualification cycle
• Develop and follow quarterly, monthly, and weekly plans with specific, measurable goals.
• Develop a holistic Lead Generation Plan across various target segments and industries identifying “quick wins” versus “longer sales cycles”
• Keep sales pipeline (CRM) up to date with excellent lead and process management to clearly identify status and success during the sales process
• Create reports to present sales data/trends for the team and management
• Assist with implementing sales strategies and plans including but not limited to specific marketing campaigns and marketing penetration strategies
• Create/research thorough market analysis and customer segmentation for the region
• Responsible for and over new clients to the onboarding team onto the BitPesa platform
• Advise Account Management on pain points of new clients so as to build a strategy for growing sales
• Introduce the new clients to key internal stakeholders of Onboarding, Account Management, Compliance and Trading

• Young professional who is ambitious and passionate with a minimum of 1-3 years’ experience in a relevant role
• Ability to understand and help promote the customer-centric vision at BitPesa.
• Quantitative individual with a love for numbers and data analysis.
• Excellent interpersonal, communications ( (written and oral), public speaking, presentation, and listening skills.
• Creative problem solver with the ability to work independently with minimal guidance.
• Excellent organizational skills with ensuring nothing falls through the cracks
• Advanced Microsoft Office and Google Suite Tools skills and experience in using CRM software is a plus
• Passionate about our mission to develop innovative digital payment and treasury management solutions to help businesses scale in frontier markets
• You’re persevering and willing to roll up your sleeves to do whatever needs to be done
• Willingness to be based in our Lagos office

• Competitive salary
• Casual work environment
• Great work-life balance
• We value autonomy
• Environmental-friendly (we try to use as less paper as possible!)
• Opportunity for growth for all our employees…and more!

• As the Sales Manager, you will be responsible for generating, qualifying and closing sales leads in Nigeria (primarily) & other West African markets for BitPesa’s cross-border payments service.
• As the target market is mid-large corporate clients, you must bring a high-value network of key decision-makers in mid-large businesses to this opportunity. This presents an exciting way to get involved and help take Africa’s leading digital FX company to the next level.
• We’re looking for someone who is comfortable in a dynamic, growing startup, and equally comfortable networking with Executives and analyzing sales metrics.

• Source, qualify and close sales leads that satisfy internal criteria
• Create and execute a sales plan including but not limited to outlining a list of prospective clients and 6-12 month sales projections
• Adhere to the sales process set out by the company to acquire clients
• Ensure that new clients are won and trade large volumes consistently ( > $1million each per month) at profitable rates
• Effectively liaise with internal and external stakeholders when required, to move deals forward in the sales process (working with Compliance, Finance, or Product)
• Set an example of leadership, disciplined work, and cooperative team culture

• Develop quarterly, monthly, and weekly plans with specific, measurable goals
• Hold meetings with potential clients following the sales process set internally
• Keep sales tools updated regularly to clearly identify status and success during the sales process
• Collect data from potential clients and coordinate with internal teams to complete each sale
• Flawlessly execute trade requests from new clients and ensure thorough hand-off is completed to the Account Management Team for repeat clients
• Calculate ROI on acquired clients to measure the success of the sale
• Actively participate in weekly meetings, providing updates and comprehensive weekly/monthly reports of sales activities and results to key internal stakeholders.

• Seasoned professional with 5 to 7 years' experience in sales and marketing or financial services, ideally in payments/money transfer or mobile money in Senegal/Francophone West Africa
• Previous experience in successfully scaling business for payment companies in Senegal is a plus
• Large network of local decision-makers within potential corporate clients
• Proven track record of developing and closing complex sales deals from the ground up
• Fluent or working knowledge of French and English required
• Excellent interpersonal, communications, public speaking, presentation, and listening skills
• Creative problem solver with the ability to work independently with minimal guidance
• Excellent organizational skills with the ability to prioritize immediate, short-term goals and simultaneously focus on strategic, long-term goals
• Advanced Microsoft Office and Google Suite Tools skills along with the willingness and ability to become familiar with company-specific sales tools/software
• Passionate about our mission to redefine how businesses make payments to and from Africa
• Willingness to be based in Lagos and travel within West Africa
• University Degree

• Competitive salary
• Casual work environment
• Great work-life balance
• We value autonomy
• Environmental-friendly (we try to use as less paper as possible!)
• Opportunity for growth for all our employees…and more!

• As the Sales Associate, you will be responsible for lead generation and sales-related tasks in the West African region for BitPesa’s cross-border payments services/products.
• In this role, you will support the Sales Team in new customer acquisition within the West African region.
• We’re looking for an ambitious young professional, with the relevant experience and skills, to help BitPesa penetrate the West African region by selling our cross-border payment products and services. This is an exciting opportunity to help take Africa’s leading digital F/X company to the next level.

• Actively generate viable leads that satisfy internal criteria and KPIs
• Implement creative and modern techniques to generate viable leads across the regions.
• When required, effectively support the Sales Team by collaborating with key external and internal stakeholders to move deals forward in the sales process (working with Compliance, Treasury, Product).
• Help ensure client portfolio grows while being diversified, stable and profitable.
• Regularly update the sales pipeline (CRM) with client engagement status.
• Develop competitive analysis to identify market trends, customer needs and pricing/rate structure across the industry.
• Adhere to the sales process set out by the company to acquire clients.

• Develop and follow quarterly, monthly, and weekly plans with specific, measurable goals.
• Develop a holistic Lead Generation Plan across various target segments and industries identifying “quick wins” versus “longer sales cycles”
• Keep sales pipeline (CRM) up to date with excellent lead and process management to clearly identify status and success during the sales process.
• Create reports to present sales data/trends for the team and management.
• Assist with implementing sales strategies and plans including but not limited to specific marketing campaigns and marketing penetration strategies.
• Create/research thorough market analysis and customer segmentation for the region

• 3 to 4 + years of related sales or business development experience
• Demonstrated record of leads qualifications, sales and marketing
• Ability to dive deep into data, find meaning and deliver outcomes
• MBA, BA/BS degree or relevant experience
• Proven track record of metrics and quota obtainment
• Strong leads generation skills with a focus on new client’s development
• Experience developing and executing multi-modal, targeted campaigns
• Experience working with a matrixed team of stakeholders to achieve common goal
• Experience with using data and trends to articulate business needs
• A financial background in money market, FOREX, Banking, technology, or MIS is a plus
• Experience with CRM

• Competitive salary
• Casual work environment
• Great work-life balance
• We value autonomy
• Environmental-friendly (we try to use as less paper as possible!)
• Opportunity for growth for all our employees…and more!

• As Senior Expansion Associate, your main objective is to expand, maintain and optimize BitPesa's partnerships with local banks, FinTechs (aggregators/gateways) and telcos - primarily in Nigeria - to grow BitPesa key metrics such as revenue growth, cost of sales reduction and other operational efficiency indicator(s).
• You will be part of the Strategy & Partnerships team and report directly to the West African Expansion Manager.

• Maintain existing payment infrastructure in Nigeria: execute tasks related to maintaining “high-functioning” payments infrastructure (trouble-shooting, daily operations, infrastructure audits)
• Develop strong relationships with global & regional banks / telcos / payment processors in West Africa (pitch decks, bank accounts opening…)
• Represent BitPesa during relevant networking events / workshops with FinTechs, banks and telcos
• Assist in defining the regional roadmap of infrastructure maintenance, optimisation and expansion projects in alignment with revenue, cost of sales, customer satisfaction and operational efficiency metrics
• Work closely with internal Product, Engineering, Legal, Compliance, Sales, Finance and Treasury teams

• Master's degree in Finance / Business Administration from a top tier university
• At least 2 years of working experiences in financial institutions (Banks, Telco, FinTech) in Africa or previous working experiences in strategy consulting / investment banking / start-up
• Ability to learn fast, organize complex information and being comfortable with uncertainty
• Goal oriented, self-motivated and confident, thorough and determined, along with prioritization skills
• Excellent organizational, project management, time management, communication and presentation skills
• Willingness to travel 20% of the time
• Ability to speak & write in English fluently and idiomatically; ability to speak & write in French is a huge plus

• Competitive salary
• Global / regional network / exposure in FinTech / Blockchain industry
• One of the hottest, fastest scaling startups in Africa
• Casual work environment
• Great work-life balance
• We value autonomy
• Opportunity for growth for all our employees