Fleet Officer and Client Service Executive at Philly & Mools Group

Philly & Mools is a privately owned company managed by certain individuals in response to the growing and vibrant auto sector in the Nigerian economy. A member of the Philly and Mools Group, the automobile company has been able to achieve this by selling new cars and first class imported used cars which represent
our passion for quality, character and a combination of strength and style in the execution of our sales.

Philly and Mools Group is recruiting to fill the above position:

Job Title: Fleet Officer
Location: Lagos
Town or City: Ikeja (Lagos)
Sector: Transport
Related Job Titles: Fleet Administrator, Fleet Manager, Fleet Supervisor
Permanent/Contract: Contract, Full time
Experience: 3 years

Job Description

• Carry out vehicle licensing, renewals and other statutory requirements relating to the company’s vehicles to ensure all operational vehicles have up-to-date particulars at all times
• Develop, maintain, and track records of vehicle and driver allocation across the organization
• Ensure rescue of driver in cases of breakdown or issues with regulatory bodies.
• Maintain daily logs of vehicle breakdown, maintenance problems and accidents.
• Safeguard fleet by ensuring the deployment of efficient and effective security infrastructure and services.
• Monitor all pilots and ensure full remittance on a daily basis
• Supervise the activities of all drivers and enforce discipline and compliance to traffic rules amongst same.
• Manage and safeguard fleet, ensuring optimal utilization and maintenance in line with stated policies and guidelines.
• Ensure the vehicles and drivers are properly inspected in accordance with stated procedure before authorization of the operation.
• Conduct the pre-inspection before dispatching any Taxi
• Ensure timely and regular repairs and maintenance of all Taxis
• Monitor and ensure adherence safety driving rules/ procedures across the country

• Manage the long and short-term business development goals, objectives and targets as part of the department’s planning and budgeting process.
• Maintain high standards of customer service and cordial relationship with customers.
• Ensure walk-in customers enjoy excellent customer service by providing assistance in selecting the right merchandise that suites their needs.
• Liaise with new and existing customers on issues affecting sales and customer satisfaction.
• Promote the company brand and endeavour to enhance the company’s image through appearance and behaviour.
• Attend workshops, trade shows, seminars and other networking events for the sales department to keep up-to-date on changes in the industry and to meet prospects.
• Prepare achieved activity and performance reports on a timely basis, for the attention of the Chief Marketing Officer and other relevant parties.
• Work in line with the Chief Marketing Officer on visitation/activity and schedule/plan to facilitate realisation of the departmental targets on a timely basis.
• Conduct extensive market research and intelligent gathering of customers and competitors information.
• Source for clients and generate leads for sales or partnerships.
• Collate and analyse sales data and generate periodic sales reports for the attention of the Chief Marketing Officer.
• Responsible for direct and indirect sales while ensuring sales targets contribute to the overall company’s revenue targets per period.
• Maintain proper records of customers’ transactions.
• Resolve customers' complaints promptly on sales or other related transactions.
• Perform other duties as requested by the Chief Marketing Officer or Chief Operating Officer.