IROKO is Africa's leading entertainment technology company. Launched in 2010, by Jason Njoku and Bastian Gotter, it is one of the most talked about African internet start-ups, thanks to its flagship
Nollywood movie platform iROKOtv. Head quartered in Lagos, Nigeria, the company has pioneered Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world's largest online catalogue of African content, totalling 10,000+ hours.
IROKO Partners Limited is recruiting to fill the position below:
Job Title: Bilingual/French Customer Support Hero
Job description
TEAM MISSION STATEMENT
• To provide excellent customer service by communicating with our customers professionally and respectfully.
• To pay rapt attention to details, investigating and interpreting issues, to purpose of quick resolution.
• To convey information clearly, confidently, and politely.
POSITION SUMMARY
To provide our French-speaking customers with excellent customer service in French.
DUTIES & RESPONSIBILITIES
• Responding to all incoming live-chat, email, and/or social media inquiries for iROKO+ customers
•
Troubleshooting and resolving customers’ problems with our product by
determining the cause of the problem, then selecting and explaining the
best solution
• Bringing any relevant issues to line manager’s attention immediately
• Consistently staying up-to- date with new iROKO+ products/services
• Providing weekly reports on customer feedback to management
•
Converting potential customers by answering product/service questions,
suggesting information about subscription plans, payment options and
devices.
• Reviewing and making changes to customer accounts where necessary
How to Apply
Interested and qualified candidate should Click Here to Apply
Account Officer at Centaur Pharmaceuticals
Administrative Officer at WhiteSpace Services Limited
Advocacy and Campaign Officer at Plan International
Sales and Marketing Manager at WhiteSpace Services Limited
Head of Operations at Jubilee-Life Mortgage Bank Plc
Compliance and Regulatory Manager at Flour Mills of Nigeria Plc
Risk and Quality Manager at PricewaterhouseCoopers (PwC) Nigeria
Human Resources Manager at Malaria Consortium
Site Administrative Assistant at Comart Technologies Limited
Site Supervisor at Comart Technologies Limited
Admin Manager - Operations at Elkins Marine Training International Nigeria (EMTIN)
Manager (Admin, Customer Service, Operation) at Elkins Marine Training International Nigeria (EMTIN)
Quality Control Manager at Proforce Limited
Production Manager at Sunlight Resources Limited
Electrical Technician at Kinetic Electromechanic Nigeria Limited
Sales and Marketing Representative at Bonita Foods