Jobs
Jobs in Abuja at RS Hunter for a Customer Liaison Officer, February 7th 2015
At RS Hunter we believe our clients have the resources, what we do is to
galvanize, advice and, partner with our clients to understand the
peculiarities of their businesses and then find the best solutions and
best HR strategies that work.
Our starting objective is to focus on small business and while providing
support to larger organisations in the areas of recruitment and
executive selection.
RS Hunter is recruiting to fill the below position:
Job Title: Customer Liaison Officer
Location: Abuja
Job Description
This position is responsible for handling Operations and Customer service inquiries coming in through calls/emails/chats.
Responsibilities
Customer Service:
- Handle in-coming calls on inquiries relating to pre-order, order and delivery status
- Respond to inquiries using phone, email and chat as the main platforms of contact.
- Conduct outbound / follow up calls to customers where necessary
- Provide customers with product and service information
- Research required information using available resources
- When applicable, up sell products/offerings to customers
- Deliver an excellent level of customer service
- Manage and resolve customer complaints
- Identify and escalate priority issues
- Plan and coordinate the shipping of material and products from
Customers to international operations. Balance all aspects of the
international logistics process encompassing inland freight,
coordination of export packaging, the creation of all necessary export
documentation, and the release of shipment upon approval by the
destination.
- Meet delivery requirements of the organization's operations
while evaluating and consolidating shipments, and selecting the most
cost effective method of transportation.
- Analyze transportation costs and trends, and make recommend opportunities for continued improvement.
- Provide information to Customer/Planner and Logistics Operations Manager on status of shipments and deliveries.
- Ensure daily and monthly KPIs are met and exceeded, in order to contribute to department & company's growth
- Maintain high level adherence and compliance towards policies, process and procedures.
- Record all call information according to standard operating procedures in the designed CRM
- Operations Support
- Coordinator with order processing team to ensure proper preparation of shipments. .
- Coordinate shipments. Work with suppliers, transportation
service providers, freight forwarders / packers, and the organization
entities to ensure the safe and timely delivery of materials and
products to distributors and customers.
Requirements
Qualifications & Requirements:
- Minimum of 2 years Customer service experience.
- International transportation and logistics experience including importing and exporting delivery terms and processes, a plus.
- Excellent listening skills
- Energetic and service oriented
- Able to multi-task
- Familiarity with logistics services is an added advantage
- Good written, verbal and interpersonal skills
- Strong computer skills. Experience using Microsoft Office applications.
- Strong organization skills with attention to the details.
- Excellent communication and customer service skills.
- Undergraduate degree preferred Requirements
How to Apply
Qualified and Interested candidate should send their CV's and Applications to:
[email protected]
Application Deadline 16th February, 2015.