Myjoy Food Industries Limited Vacancy for a Female Customer Care Representative

Myjoy Food Industries LTD founded in February 2013, carries on the business of production of quality Loaf breads, pastries, snacks, rolls and other baked goods. Our passion is making the highest quality products; we only use all-natural ingredients and never compromise on quality.


Myjoy Food Industries LTD is recruiting to fill the position of:

Job Title: Female Customer Care Representative

Location: Oyo

Primary Responsibilities

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Manage customers' accounts and
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process.
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verification
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer time-frames
• Direct requests and unresolved issues to the designated resource

• HND/B.Sc in any discipline with minimum of 4 years cognate experience.
• Excellent communication and analytical skills.
• Ability to work on office applications i.e. Microsoft excel and Microsoft word.