Jobs
Operations & Transformation Consultant Job at Ericsson Nigeria
Ericsson is a world-leading provider of telecommunications equipment
& services to mobile & fixed network operators. Over 1,000
networks in more than 180 countries use Ericsson equipment, & more
than 40 percent of the world's mobile traffic passes through Ericsson
networks.
Using innovation to empower people, business & society, we
are working towards the Networked Society, in which everything that can
benefit from a connection will have one. At Ericsson, we apply our
innovation to market-based solutions that empower people & society
to help shape a more sustainable world.
We are truly a global
company, working across borders in 175 countries, offering a diverse,
performance-driven culture & an innovative & engaging
environment where employees enhance their potential everyday. Our
employees live our vision, core values & guiding principles. They
share a passion to win & a high responsiveness to customer needs
that in turn makes us a desirable partner to our clients. To ensure
professional growth, Ericsson offers a stimulating work experience,
continuous learning & growth opportunities that allow you to acquire
the knowledge & skills necessary to reach your career goals.
Ericsson
sub-Saharan Africa is looking for senior and principal consultants with
strong telecommunications industry experience in the operations
consulting and transformation domains. Your role will be to sell and
deliver enterprise transformation and business process improvement
projects to telecoms clients. Work with CIOs to improve operations
across IT, OSS, BSS, Marketing and Sales business domains to ensure our
customers maximize their technology investments.
Job Title: Operations & Transformation Consultant
The Following Experience Is Essential
- Excellent working knowledge of ICT, network and business processes in the areas of OSS, BSS and network technology
- Working knowledge of using and supporting ITIL and/or eTOM standards
-
Proven sales and delivery record with a focus on transformation
and/or operational transformation and efficiency programs
- The ability to create robust value propositions and business cases for systems and process transformation
- Prior consulting experience from within a consulting practice
If
you are interested in getting exposure to Africa, like to travel, be
exposed to cutting edge technology that makes a difference to our
continent, then apply to join our growing and dynamic consulting team.
Ericsson
Consulting has 12,000 Strategy, Operations & Technology
consultants, delivering more than 1,500 consulting and systems
integration engagements a year. Serving clients for 10 years across 180+
countries we are building a great track record. This is a great
opportunity to work for a dynamic company with global career options.
Role Description
- Sell and deliver enterprise transformation and business process improvement projects to telecoms clients
- Shape and lead holistic programs that translate operational shortfalls into transformation programs
- Define roadmaps for organization change and process development
- Undertake capability and assessments across processes and systems
- Support operators in defining data requirements and leveraging real time data to drive improved customer experience
Skills
- Analytical and problem solving skills
- Excellent communications skills (both oral and written) – able to explain complex concepts
- Consultative selling knowledge
- Team and stakeholder management
Experience
- Deep telecommunications industry knowledge
-
Excellent working knowledge of ICT, network and business
processes in the areas of OSS, BSS and Network technology in wireline or
wireless environments.
- Proven sales and
delivery record with a focus on transformation and/or operational
transformation and efficiency programs for telecommunications companies.
- Working knowledge of using and supporting
ITIL, eTOM and security standards. Certification in one or more of these
standards is a plus. TOGAF and Frameworx knowledge beneficial.
- Understanding of processes and architecture related to fulfilment, assurance and billing
- Managing cross functional teams
- Experience and ability to interact with senior (C-Level) stakeholders
LI-NC1
Requirements
- 4 years + experience in consulting
-
3 years + experience within telecommunications industry
architecting end-2end solutions or leading transformation projects
- Previous employment in a consulting company / division
- Willingness and ability to travel in Africa up to 75% of the time
- Minimum relevant 3 year Bachelor’s degree (postgraduate qualification recommended)
- Location: South Africa, Ghana, Kenya, Nigeria, Senegal
Ericsson
provides equal employment opportunities (EEO) to all employees and
applicants for employment without regard to race, color, religion, sex,
sexual orientation, marital status, pregnancy, parental status, national
origin, ethnic background, age, disability, political opinion, social
status, veteran status, union membership or genetics.
Ericsson
complies with applicable country, state and all local laws governing
nondiscrimination in employment in every location across the world in
which the company has facilities. In addition, Ericsson supports the UN
Guiding Principles for Business and Human Rights and the United Nations
Global Compact.
This policy applies to all terms and conditions
of employment, including recruiting, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence, compensation,
training and development.
Ericsson expressly prohibits any form
of workplace harassment based on race, color, religion, sex, sexual
orientation, marital status, pregnancy, parental status, national
origin, ethnic background, age, disability, political opinion, social
status, veteran status, union membership or genetic information.
Primary
country and city: Nigeria (NG) || Lagos
How to Apply
Interested and qualified candidates should
Click Here to Apply