PBX Operator Duties & Responsibilities

The role and function of a PBX Operator includes the following duties and responsibilities:

Creating, updating, and distributing a call directory to all departments.
Answering, screening, and forwarding calls in a professional and courteous manner.
Handling general phone inquiries about the organization.
Relaying written or verbal messages in a timely and accurate manner.
Scheduling routine maintenance and facilitating urgent repairs of PBX equipment.
Keeping records of calls placed and charges incurred.
Assisting with other administrative duties, including copying, scanning, faxing, and emailing.
Directing external calls to designated departments or individuals.
Transferring internal calls across departments and between staff.
Setting up and confirming scheduled and conference calls when required.

Note that this is not an exhaustive list of PBX Operator duties and responsibilities. Job functions for specific PBX Operator roles may vary, depending on the industry and type of employer.

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