Business Operations Specialist Job at GE,Lagos,May 1st, 2012JOB TITLE: BUSINESS OPERATIONS SPECIALIST
LOCATION: Lagos
JOB NUMBER: 1535542
RESPONSIBILITIES:
Ensure first class service contract process execution on customer service contracts install base data entry & maintenance, quality & integrity for assigned area.
Ensure timely and accurate billing of customers for contract and non-contract services. Act as liaison/partner with Service Sales, Field Service and Customers to meet commitments and resolve issues related to invoicing and contract administration.
Responsible for driving the overall execution of the GEHC customer service contract loading into all applicable processes including additions, deletes and modifications to existing contracts.
This may include field communications and verification along with contract submission prework.
Maintain Install database accuracy by supporting field team and external customers.
Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues.
Effectively manage and prioritize various projects with minimal supervision.
Provide support for timely resolution of customer invoicing disputes in coordination with Service Sales and field service teams.
Support strict implementation of new optimization processes.
Handle wing-to-wing processes in relation to standardized communication internally within the indirect team & externally with distributors.
Provide visibility & control on all P&L transactions, support in building P&L estimates.
Follow QA processes including proper archiving of Contract and Non contract documentation (proposal, signed contract), escalating issues in a timely manner were need be.
Ensure prompt customer support for all contract and non contract administrative related questions.
Manages contract renewal including price indexation with public customers.
Manage internal communication to provide the necessary visibility on key profitability & service delivery metrics.
Responsible for timely and accurate billing of customers for contract and non-contract services.
Work within all related systems Legacy and Support Central to manage and complete all work.
Handle all types of work submitted into the department whether multi-vendor or core GE product based offerings.
Follow up on parts inventory management, ordering, dispensing and correct reflection of costs into the P&L.
Manage the customer invoicing in a timely & accurate fashion.
Handle distributor / supplier purchase orders to be correctly & compliantly reflected.
Lead the data collection, mining & report development in a number of areas related to the P&L, Cash, and Purchase orders.
Support analysis of P&L transactions as need may be.
Support ad-hoc analysis, business cases development & contract profitability calculations.
QUALIFICATION/EXPERIENCE:
BS degree or a BA degree in Business Administration, Finance, Economics or related discipline and at least 3 year of experience in the service segment.
High Proficiency in Microsoft Office Suite products (Word, Outlook, Excel, Access).
A minimum 3 years of experience working with Microsoft Excel.
Ability to communicate in English. French is highly desirable.
Excellent interpersonal skills – strong verbal and written communication skills.
Shows a strong appetite for learning.
Strong focus on customer care and satisfaction.
Demonstrated ability to work under pressure and to meet deadlines and commitments.
Highly motivated goal-oriented self-starter with ability to work autonomously and as part of a team, takes initiative to make things happen, identifies what needs to be done and does it.
Dependable: Being reliable, responsible, dedicated, committed, and fulfilling obligations.
Method of application
http://jobs.gecareers.com/job/IIkoyi-Lagos-Business-Operations-Specialist-Job/1855043/
LOCATION: Lagos
JOB NUMBER: 1535542
RESPONSIBILITIES:
Ensure first class service contract process execution on customer service contracts install base data entry & maintenance, quality & integrity for assigned area.
Ensure timely and accurate billing of customers for contract and non-contract services. Act as liaison/partner with Service Sales, Field Service and Customers to meet commitments and resolve issues related to invoicing and contract administration.
Responsible for driving the overall execution of the GEHC customer service contract loading into all applicable processes including additions, deletes and modifications to existing contracts.
This may include field communications and verification along with contract submission prework.
Maintain Install database accuracy by supporting field team and external customers.
Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues.
Effectively manage and prioritize various projects with minimal supervision.
Provide support for timely resolution of customer invoicing disputes in coordination with Service Sales and field service teams.
Support strict implementation of new optimization processes.
Handle wing-to-wing processes in relation to standardized communication internally within the indirect team & externally with distributors.
Provide visibility & control on all P&L transactions, support in building P&L estimates.
Follow QA processes including proper archiving of Contract and Non contract documentation (proposal, signed contract), escalating issues in a timely manner were need be.
Ensure prompt customer support for all contract and non contract administrative related questions.
Manages contract renewal including price indexation with public customers.
Manage internal communication to provide the necessary visibility on key profitability & service delivery metrics.
Responsible for timely and accurate billing of customers for contract and non-contract services.
Work within all related systems Legacy and Support Central to manage and complete all work.
Handle all types of work submitted into the department whether multi-vendor or core GE product based offerings.
Follow up on parts inventory management, ordering, dispensing and correct reflection of costs into the P&L.
Manage the customer invoicing in a timely & accurate fashion.
Handle distributor / supplier purchase orders to be correctly & compliantly reflected.
Lead the data collection, mining & report development in a number of areas related to the P&L, Cash, and Purchase orders.
Support analysis of P&L transactions as need may be.
Support ad-hoc analysis, business cases development & contract profitability calculations.
QUALIFICATION/EXPERIENCE:
BS degree or a BA degree in Business Administration, Finance, Economics or related discipline and at least 3 year of experience in the service segment.
High Proficiency in Microsoft Office Suite products (Word, Outlook, Excel, Access).
A minimum 3 years of experience working with Microsoft Excel.
Ability to communicate in English. French is highly desirable.
Excellent interpersonal skills – strong verbal and written communication skills.
Shows a strong appetite for learning.
Strong focus on customer care and satisfaction.
Demonstrated ability to work under pressure and to meet deadlines and commitments.
Highly motivated goal-oriented self-starter with ability to work autonomously and as part of a team, takes initiative to make things happen, identifies what needs to be done and does it.
Dependable: Being reliable, responsible, dedicated, committed, and fulfilling obligations.
Method of application
http://jobs.gecareers.com/job/IIkoyi-Lagos-Business-Operations-Specialist-Job/1855043/
