Customer Service Job Vacancy in Nigeria today, January 13th 2013

Recharge It Now Limited (RIN) is a company that offers quick, safe, efficient recharge options to individual and business customers for the electronic top up of their mobile phones, electricity and cable TV accounts
using the internet, POS, mobile phones and other channels.
We are seeking eligible and qualified candidates to fill the following positions:


Job Position: Customer Service Officer
 
Key Accountabilities
Implement Customer Service policies, procedures and standards for all business units of the Group
Keep up to date with changes and improvements with the Group's products and services, and inform customers accordingly
Monitor operations in all business units to ensure that customers receive excellent service
Logs customers' complaints such as security, theft, accident issues to the Head of Department
Work with Human Resource Department to organize programmes to train staff on high level customer service delivery


Qualifications
BSc or HND in Social Science Discipline Experience in sales of power product and services
Membership of professional bodies (e.g. Customer Care Institute) will been added advantage
 
Skills/ Competencies
Ability to work under pressure, take and provide feedback in a pleasant and positive manner
Must have very good interpersonal, problem solving and customer service skills and sound grasp of the Group’s Business Philosophy, products end services, skills and deliver work effectively

Method of Application
Interested persons should send detailed CV and relevant certificates to: [email protected]