Jobs

Avon Healthcare Limited massive job recruitment nationwide, November 2013

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Avon Healthcare Limited (Avon HMO) provides healthcare services to individuals, families, groups, companies and the government. We offer a comprehensive line of products and services that caters to the unique needs of all our members, at every price point. We were incorporated on the 26th of August, 2010 and duly licensed by the regulatory authority(NHIS) to operate as a national HMO.
Our range of healthcare services has been designed with organisations such as yours in mind. In addition to our health insurance plans, we offer health risk assessment, occupational health management and employee well-being services. Across all these services, we are able to customise our offerings to suit your specific needs. Through our network of over 300 hospitals and clinics spread across the 36 states and major LGAs in the country, we commit to providing your staff and their families easy to access, responsive and world best standards healthcare services.

We are now hiring high-performance Sales Executives for our various territories. Successful candidates will sell our bouquet of health insurance plans to companies, SMEs and individuals

Job Title: Trainee Sales Executives
Location: Nigeria
Requirements

• University Degree or Higher National Diploma.
• Ordinary National Diploma with sales experience.
• A good track record in similar roles can also apply.

Job Title: Group Head, Marketing and Insights (Lagos)
Location: Lagos
Job Description
Responsible for Brand management, Public relations, internal and external communications. Also responsible for developing and communicating Avon HMO’s value propositions to identified market segments.

Qualifications:
Education Required:

• Bachelor's degree in Marketing, Business Administration or related field required.
• MBA or relevant graduate degree preferred

Experience Required:

• Eight or more years of progressively responsible Marketing, Brand Management and communications management experience in an FMCG, telecoms or other consumer focused environment.
• Has a broad range of functional marketing experience supporting a multi-product, multi-region business with a national footprint
• Experience in launch of consumer brands to the Nigerian (nationwide) market and in the design and implementation of nationwide marketing activities to grow brand awareness, develop and support sales channels,
• Demonstrated ability to successfully develop and implement marketing programs , and organize, manage and motivate internal and external resources to flawless delivery
• Exceptional day-to-day project and task management leading to achievement of measurable Quarterly goals and objectives
• Demonstrated ability to successfully plan, organize and manage marketing events and projects

Competencies, Skills, and Attributes:

• Strong oral and written communication skills; with multiple audiences
• Detail oriented, excellent proof reading and editing skills
• A strategist and a tactician that can roll up their sleeves and execute
• Ability to effortlessly develop relationships with both internal and external teams
• An innovator of new ideas, ventures and progressive initiatives
• Strong business acumen
• Ability to develop, manage and grow a world class and sophisticated marketing team

 Job Title: Manager, Underwriting & Risk Management
Location: Lagos
Job Description

• Responsible for assessing the financial risk of insuring prospective and current clients by identifying, evaluating, and estimating the level of risk involved, establishing premiums matched to the risk and recommending coverage.

Qualifications and Experience

• First degree in insurance, business or related field preferred.
• Minimum of 10 years experience as an underwriter.
• Health Insurance background would be an advantage
• Strong leadership skills, with capacity to motivate others amongst the team
• Ability to make decisions in an effective manner utilizing available and sourced data
• Proven ability to look at the overall picture, figure out the vital details and quickly summarize these points
• Ability to build strong relationships with both clients and colleagues
• Good communication skills, both oral and written
• Proficiency in Living Benefits underwriting an asset
• Ability to travel as needed for management and client meetings.

Desired Skills:

• Strong Analytical, logical and investigative skills.
• Flexibility to adapt to work effectively in different situations.
• Independent decision making.
• Excellent written and verbal communication skills
• Ability to properly evaluate and select risk
• Problem solving skills
• Technical proficiency in rating and underwriting of reinsurance accounts
• Strong Negotiation and organizational skills
• Highly proficient in Microsoft Excel and/or Access

Job Title: Manager, Contact Center
Location: Lagos
Job Description

• This position is responsible for effective management of Avon HMO's Call/Contact Centre to international best practice standard.

Qualifications and Experience

• Bachelor's degree with 7 years' work experience.
• Previous work experience in a call centre would be an advantage.
• Health Insurance background would be an advantage.

Desired Skills:

• Strong organizational and time management skills.
• Outstanding customer service and listening skills.
• Strong verbal and written communication skills.
• Strong logical and analytical thinker.
• Ability to concentrate and pay close attention to detail.
• Ability to prepare and submit reports.
• Good computer knowledge.
• Ability to work in a diverse team.

 Job Title: Client Service/Medical Services Manager
Location: Calabar, Warri, Makurdi, Kaduna, Abakaliki
Responsibilities

• Reporting to the Heads of Provider Services and Client Services, the Provider & Client Service Manager will identify, accredit, contract, train, and manage the primary care providers and medical specialists who provide services to Avon HMO members in the allocated regions.
• Ensure smooth and undisruptive access to Avon HMO services, maintain high customer satisfaction indices and retention of existing relationships in the region.

Requirements

• A fully qualified Doctor with minimum 3 years clinical experience.
• A minimum of 5-8 years of experience in a Managed Care/HMO variety of health care settings is required
• Must have at least 4 years of supervisory experience in this area.
• Must be a Registered Doctor in Nigeria with a valid practicing certification.
• Works in a standard office environment.
• Must attend meetings, seminars and speaking engagements throughout the Country.

Job Title: Senior Sales Executive
Location: Lagos, Abuja, Port Harcourt, Calabar, Warri, Makurdi, Kaduna, Abakaliki)
Job Description
Responsible for developing new business prospects, generating sales leads, closing sales and achieving assigned revenue targets.

Desired Skills

• Excellent written and verbal communication skills
• Excellent presentation skills
• Analytical, creative, strong selling skills; Excellent relationship management skills. Must function well in a result oriented, performance driven controlled environment.

Education & Experience

• A university degree - BA or BS is required and post qualification work experience of at least 5 years
• Must be customer and result-oriented. Must have a flair for selling and building relationships.
• Must be a good team player
• Must be analytical, methodical, thorough, and accurate.

 Job Title: Client Service Executive
Location: Lagos, Abuja, Port Harcourt, Calabar, Warri, Makurdi, Kaduna, Abakaliki.
Job Description

• Attend to client/enrolled member enquiries and achieve prompt resolution of all complaints within agreed SLA parameters. Carry out necessary relationship management activities required to meet and exceed clients' service expectations.

Qualifications and Experience

• A University degree - BA or BS is required and post qualification work experience of at least 2 years.
• Must be customer and result-oriented.
• Must have a flair for building relationships.
• Must be a good team player
• Must be analytical, methodical, thorough, and accurate
• Must possess excellent interpersonal skills.

Desired Skills:

• Excellent client relationship management skills, must function well in a result oriented performance driven environment.
• Excellent written and verbal communication skills.
• Excellent presentation skills.
• Good appearance & composure.
• Strong entrepreneurial skills and ability to be single minded in the pursuit achievement of team goals and targets.

Job Title: Sales Manager
Location: (Lagos, Abuja, Port Harcourt, Calabar, Warri, Makurdi, Kaduna, Abakaliki)
Job Description
Responsible for managing the sales functions in assigned territories and segments. Developing and growing a database of new business prospects, transitioning them through the sales funnel and closing sales deals to achieve revenue target.

Desired Skills and Attributes

• Achievement of assigned revenue objectives
• Proven results in an early-stage, high-growth environment
• Result oriented
• Excellent written and verbal communication skills
• Excellent presentation and interpersonal skills
• Proactive
• Problem solving skills
• Team player
• Sensitive to time
• Organizational skills for project coordination
• Leadership skills

Education & Experience

• A university degree - BA or BS is required and post qualification work experience of at least 7 years
• At least three years’ experience performing a similar function within the healthcare and managed care sector.
• At least three years in a sales management position, supervising sales executives
• Minimum of six years overall experience in Sales/Business development.

 Job Title: Office Administrator
Location: Lagos, Abuja, Port Harcourt, Calabar, Warri, Makurdi, Kaduna, Abakaliki
Job Description
First line of contact with the office, the Office Administrator will provide full reception, secretarial and administrative support to all the services provided by the Company, as may be required for effective and efficient operations.

Qualification and Skills Requirements:
Education and Experience

• Higher National Diploma (HND) or University degree
• At least three year’s relevant and acceptable work experience in an Administrative /Office work environment.
• Excellent numeracy skills with knowledge and skills in the preparation and maintenance of proper records and procedures and reporting on same.

Skills and Abilities

• Detail oriented with problem-solving abilities
• Strong organization, time management, project management skills and multi-tasking abilities
• Ability to display a courteous, patient, and helpful attitude toward fellow employees and customers. Above average interpersonal, written and verbal communication skills
• Intermediate knowledge of MS Office Applications including Word, Excel and Power Point, e-mail and the internet
• Ability to work in a diverse team

Job Title: Care Coordinators
Location: Lagos
Responsibilities

• Reporting to the Head of Provider Services, Care Coordinators will
• Leverage their clinical expertise and extensive knowledge of the Nigerian health care system, will plan, coordinate, implement and monitor medical services delivered to enrolled members under the Avon HMO plans.
• Analyze trends for internal monitoring purposes and external reporting
• Liaise with other departments in order to improve overall customer service
• Uses available resources to promote quality, cost effective outcomes
• Perform other tasks assigned by supervisor.

Requirements

• Associate degree in Nursing Or a graduate of an accredited school of Nursing
• Five years of recent clinical experience in a defined specialty area, such as oncology, cardiology, neonatology, maternity, rehabilitation services, mental health/chemical dependency, orthopedic or general medicine/surgery
• Or five years of utilization review, case management, clinical or a combination of experience; three of the five years must be clinical experience.
• Previous case management and case note auditing experience.
• Knowledge of quality improvement processes and demonstrated ability with these activities.
• Knowledge of contract language and its application.
• Ability to work independently, prioritize effectively and make sound decisions.
• Good judgment
• Demonstrated customer service, organizational and presentation skills.
• Demonstrated oral and written communication skills.
• Ability to persuade, negotiate or influence others.
• Analytical or critical-thinking skills.
• Ability to handle confidential or sensitive information with discretion.
• Ability to operate standard office equipment.
• Working knowledge of Microsoft Word or other word processing software.
• Team player
• Ability to drive

 Job Title: Client Service Manager
Location: Lagos
Job Description

• Relationship management, ensuring smooth and undisruptive access to Avon HMO services, maintaining high customer satisfaction indices.

Qualifications and Experience

• 5-8 years' experience in a Managed Care/HMO is required.
• A university degree - BA or BS is required.
• Must be customer and result-oriented. Must have a flair for building relationships.
• Must be a good team player.
• Must be analytical, methodical, thorough, and accurate.
• Must possess excellent interpersonal skills.

Desired Skills:

• Excellent client relationship management skills, must function well in a result oriented performance driven environment.
• Excellent written and verbal communication skills.
• Excellent presentation skills,
• Good appearance & composure.
• Strong entrepreneurial skills and ability to be single minded in the pursuit achievement of team goals and targets.

Job Title: Clams Processing Officer
Essential Duties and Responsibilities
Responsible for handling claims data entry. Also for uploading, reviewing, investigating, negotiating and processing claims for payment.

Qualification and Skills Requirements:
Education and Experience

• 3+ years of medical claims experience
• 2+ years of experience with international standard health insurance operating software applications
• Solid understanding of standard claims processing systems and claims data analysis
• Previous experience processing claims from beginning (uploading and preprocessing) to end (generating payment schedules)
• Bachelor's degree is preferred
• Health Insurance background compulsory

Skills and Abilities

• Detail oriented with problem-solving abilities
• Strong organization, time management, project management skills and multi-tasking abilities
• Ability to handle detailed work, work with varying types of data and maintain confidentiality
• Ability to display a courteous, patient, and helpful attitude toward fellow employees and customers. Above average interpersonal, written and verbal communication skills
• Intermediate knowledge of MS Office Applications including Word, Excel and Power Point
• Ability to work in a diverse team

 Job Title: Enrollment Officer
Location: Lagos
Key Responsibilities:

• Ensure timely and accurate maintenance of member database, production and delivery of enrolled members ID cards and reconciliation of member data with Provider records.
• Perform other functions assigned by Supervisor

Requirements:

• In-depth understanding of managed care systems, health plan benefits, health plan/medical group risk arrangements based on a minimum of 3 years’ experience in a HMO environment
• Proven experience in using data processing and membership/enrollment software programs.
• Strong interpersonal relations and team building for internal and external audiences.
• Experience in managed care policies and procedures and customer service is essential. 

Required qualifications for this position include:

• A Bachelor's degree in health care administration, business administration or an equivalent area is required.
• A minimum of 4 years’ experience in managed care, health plan, or general healthcare administration environment.

Job Title: Case Managers
Location: Lagos, Abuja, Port Harcourt, Calabar, Warri, Makurdi, Kaduna, Abakaliki
Responsibilities

• Reporting to the Head of Provider Services, Case Managers will
• Use clinical experience and established administrative policies, review and evaluate medical services being delivered to enrollees by provider hospitals and clinics, ensure compliance with agreed protocols, drug formulary and issued pre-authorizations from Avon HMO to the providers.
• Analyze trends for internal monitoring purposes and external reporting
• Liaise with other departments in order to improve overall customer service
• Uses available resources to promote quality, cost effective outcomes
• Perform other tasks assigned by supervisor.

Requirements

• Associate degree in Nursing Or a graduate of an accredited school of Nursing
• Five years of recent clinical experience in a defined specialty area, such as oncology, cardiology, neonatology, maternity, rehabilitation services, mental health/chemical dependency, orthopedic or general medicine/surgery
• Or five years of utilization review, case management, clinical or a combination of experience; three of the five years must be clinical experience.
• Previous case management and case note auditing experience.
• Knowledge of quality improvement processes and demonstrated ability with these activities.
• Knowledge of contract language and its application.
• Ability to work independently, prioritize effectively and make sound decisions.
• Good judgment
• Demonstrated customer service, organizational and presentation skills.
• Demonstrated oral and written communication skills.
• Ability to persuade, negotiate or influence others.
• Analytical or critical-thinking skills.
• Ability to handle confidential or sensitive information with discretion.
• Ability to operate standard office equipment.
• Working knowledge of Microsoft Word or other word processing software.
• Team player
• Ability to drive

Note: The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job related selection or promotional criteria.
Remuneration
Successful applicants will enjoy an initial salary + commision-based package for the first 6 months as trainees, followed by an additional 6 months probation period. Thereafter, the high performers will be confirmed as a permanent staff.

Method Of Application
Interested and qualified candidates should please send their CVs and cover letters to: [email protected] Applicants should please state the job position applied for in the subject header.
Avon HMO is a fair and equal opportunity employer; all applications are welcome regardless of sex, marital status, ethnic origin or religious belief. We also believe in liberty of labor and seek to retain talent and foster employee loyalty through the uniqueness of the work environment we create and the opportunities for growth, leadership and career advancement that we offer.

Application Deadline 29th November, 2013

http://www.avonhealthcare.com/careers.html#.html

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