Jobs

Equinox Integrated Logistics Limited Job for a Customer Service Executive

Feb 2, 2014, 11:22 AM

Equinox Integrated Logistics Limited Nigeria is recruiting to fill the vacant position of:
Job Title: Customer Service Executive
Location: Lagos
Requirements

Graduate qualification required
Customer service experience is an added advantage.

Job Description:

Answer inbound and outbound customer phone calls, schedule appointments, provide highly detailed information on company’s various programs and services, get back to customers in a timely manner.
Speak to different clients to help with any basic questions pertaining to assigned and scheduled shipment update
Be responsive and timely with correspondence and problem resolution, and display a caring attitude.
Follow the Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
Answer to the queries of the customers in an ethical and informative way.
Give appropriate and relevant information to the customers.
Problem resolution with customers in regard to any issues that arise in regard to future or previous shipment
Take incoming customer satisfaction follow-up survey calls, as well as daily customer confirmation calls.
Other duties related to the daily operations, as assigned.
Liaising with the warehouse manager for inbound goods and release to clients.
Develop rapport with the customer base, greet by name, have knowledge of account