Standard Chartered Bank Nigeria Current Job Openings, March 2014

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer.
At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting to fill the following position:

Job Title: Priority Banking Relationship Manager - Lagos

Job ID: 422115
Job Function: Consumer Banking
Location: Lagos

Job Description
To acquire, deepen and grow Priority Banking customer relationships through effective relationship management. Focusing especially on the analysis and satisfaction of Priority customers personal finance and investment needs.

Key Roles & Responsibilities

• Achieve branch overall profitability target
• Actively grow the Priority & International Banking segment through New to Bank customer acquisition
• Implement and execute regular sales activities to generate business for the segment
• Increase customer satisfaction and service quality as per established standards
• Lead generation through organised sales presentations to groups and organisations
• Solicit referrals from other parts of the group as well as business referrals to other business units
• Maintain excellent customer experience and grow customer loyalty
• Portfolio growth
• Grow product holdings per customer
• Grow the number of customers signed on to alternate channels
• Resolve customer complaints within the expected time frame
• NIL fraud
• Dormant account reactivation
• Improve the branch and segment NPS scores
• Consistently adhere to local and international regulatory standards

• Minimum of a 2nd Class degree in a relevant course.
• 3-5 years sales experience in a similar role
• Strong sales and relationship management skills
• Good Communication and Interpersonal skills.
• Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products
• Customer Relationship Management (Expert)
• Market / Competitor Knowledge (Advanced)
• Product knowledge (Advanced)
• Needs profiling & analysis (Advanced)
• Negotiation & Objection Handling (Advanced)
• Needs Based / Consultative Sales Skills (Advanced)

• The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement.
• The focus will be on the General Mass Market segment, uncovering customers’ needs and providing them with the right product & service solution from the full range of Consumer Banking products offered.
• In addition to acquiring new to bank customers, the role holder will manage an assigned portfolio of high value customers segment to further deepen existing relationships and grow share of wallet / potential value within the Bank.
• Must be customer centric and provide excellent customer service to complete customers’ experience.

• Minimum of a 2nd Class degree in a relevant course.
• 3-5 years sales experience in a similar role
• Strong sales and relationship management skills
• Good Communication and Interpersonal skills.
• Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products