Jobs

Customer Service Officer Job Vacancy in an Insurance Company, May 24th 2014


Fosad Consulting Limited - Our client, a major player in the Insurance industry is currently looking to hire an innovative and focused-driven individual to fill the role of a Customer Service Officer resident in Enugu South Eastern part of Nigeria.



Job Title: Customer Service Officer
Job Description

  •     Provides customer service support to the organization by obtaining, analyzing and
  •     verifying the accuracy of order information in a timely manner.
  •     Prepares customer service summary reports.
  •     Answer customer inquiries and follow through on requests.
  •     Take thorough notes and promptly forward action items that need to be handled by others.
  •     Make outbound calls to business customers.
  •     Co-ordinates the handling of difficult and/or unusual situations.
  •     Ensures and provides quality service to both internal and external customers
  •     Handle inbound customer service calls with professionalism.
Qualifications
  •     BSc/HND in any social science related courses
  •     Must be residing in Enugu (Interest candidates living outside Enugu need not apply)
  •     Must have completed the mandatory 1year National Service (NYSC)
  •     Must possess a minimum of 2years working experience (One year experience in a Customer Service position in a Financial/Insurance Sector is an added advantage)
Additional Information
Interested candidates must;
  •     Have good knowledge of Computer applications (Microsoft Office)
  •     Possess excellent note taking skills
  •     Be friendly and wiling to proffer solutions
  •     Have good communication skills
  •     Possess excellent listening skills
  •     Be a good time manager
  •     Ba able to take initiative and be proactive
Method of Application
Interested and qualified candidates should click here to apply online.