Sheraton Hotels & Resorts Lagos job recruitment, May - June 2014

Sheraton Hotels & Resorts Lagos job recruitment, May - June 2014
Starwood Hotels & Resorts Worldwide, Inc. - One of the leading hotels and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St Regis, The Luxury Collection, Sheraton, Westin, Four Points by Sheraton, W, Le Meridien, Aloft and Element.


Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com or www.starwoodvacationownership.com.

Sheraton Hotels & Resorts is recruiting to fill the position below:

Job Title: Account Manager
Ref: 20183512
Location: Lagos
Department: Identifying of Clients, communicate and developing new business etc
Job Description

• Manage a pre-determined number of key accounts/key prospects and other active accounts to ensure maximum yield in line with budgetary objectives
• Take personal responsibility for understanding the Marketing plan and the required budgetary guidelines of the Hotel, to enable empowered decisions in all rate negotiations etc.

• B.Sc required, additional education in sales and marketing fields and added advantage
• At least 1 year experience of an account executive.
• Experience in a supervisory position preferred.

• Develop the sales and marketing strategy for the property, plan and manage its implementation, liaising closely with key stakeholders (General Managers, Hotel Managers, Revenue Manager) and be responsible for communication of this strategy to the sales / reservations and events teams.
• Working closely with the Revenue Manager, continuously monitor competitive activity and implement any agreed changes to the property’s sales and marketing strategy.
• Take responsibility for the delivery of the annual Marketing Planning process for the property, fully understanding the Marketing requirements, and the required budgetary guidelines, to enable empowered decisions in all rate negotiations
• Liaise with General Manager and Hotel Managers to deliver specific hotel marketing projects such as direct marketing, production of sales collateral and advertising campaigns. Ensure full compliance with all Starwood Marketing programs.
• Liaise with the PR and Advertising agencies to ensure effective communication is maintained in line with Marketing strategy.
• Manage the Sales, Reservations and Events teams to ensure the efficient day to day operation of the Sales and Marketing Department and that all revenue and profitability targets are achieved in line with the European core standards.
• Conduct six monthly performance appraisals for all direct reports, ensuring that pre-agreed objectives are achieved. Where required, identify appropriate development and career opportunities for each team members to ensure high levels of motivation.
• Set annual revenue targets, in line with budget, for all direct sales people, ensuring that they are clear on their revenue target and have a planned strategy to achieve their goals.

• Bachelor degree required, additional education in sales and marketing fields preferred.
• At least 2 years of experience of an account manager.
• Further experience in a supervisory position preferred.

• Must be proficient in writing, speaking and negotiating in local language, English and at least one additional language.
• Must pass the Sales Select Test.
• Courteous & efficient telephone manner
• Excellent organisational/administrative skills with office management experience
• Ability to prioritise tasks & to manage workload using own initiative
• Ability to multi-task & work under pressure with limited resources
• Ability to appreciate “the big picture”, whilst having a talent for detail & an inherent thoroughness in task approach, follow-up & completion
• Strong writing skills with excellent spelling & grammar
• Typing skills - 65 words per minute & speed writing preferred
• Excellent computer skills - sound knowledge of word processing, spreadsheet, database, presentation & DTP software packages, email, internet & intranet systems
• Numerate. Ability to manage PR budget.
• Foreign language skills preferred
• Previous experience in hotel, travel & tourism, service sector preferred
• Ability to inspire confidence & gain credibility with senior management
• Ability to maintain complete confidentiality at all times
• High degree of personal loyalty & integrity
• Team player - with a sense of humour even in the face of adversity.

• All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

• Initiate, Plan, Direct and Manage the implementation of the complex's sales strategy. Direct the activities of the Complex sales teams, ensuring that the activities of all team members are aligned with Complex strategy.

• Excellent communications skills.
• Excellent Negotiation skills amongst others.

• Provide direction and support to the Events Manager and Reservations Coordinator, ensuring that all revenue and profitability targets are achieved.
• Set annual revenue targets for all direct sales people ensuring that they are clear on their revenue target and have a planned strategy to achieve their goals.
• Ensure proper rate sheets are accurate at all times.
• Proactively manages a pre-determined number of key account/key prospects and ensure all follow up is executed in a timely manner.

• Candidate must be a Nigerian who works/have worked in the same position in United States, Europe or the Middle East.
• Must be working or have worked in an International hotel and wants to relocate back to Nigeria.
• Must pass the Sales Select Test
• Must be proficient in writing, speaking and negotiating in local language of candidate when need be.
• Ability to multitask and work under pressure with limited resources.
• Typing skills - 65 words per minute.
• Excellent computer skills - sound knowledge of  word processing, spreadsheet, database, presentation, email and internet

• Develop the marketing strategy for the hotels in Nigeria, plan and manage its implementation, liaising closely with key stakeholders (General Managers, Hotel Managers, Revenue Manager) and be responsible for communication of this strategy to the sales / reservations and events teams.
• Working closely with the Revenue Manager, continuously monitor competitive activity and implement any agreed changes to the property’s sales and marketing strategy.
• Take responsibility for the delivery of the annual Marketing Planning process for the hotels, fully understanding the Marketing requirements, and the required budgetary guidelines, to enable empowered decisions in all rate negotiations
• Liaise with General Managers and Hotel Managers to deliver specific hotel marketing projects such as direct marketing, production of sales collateral and advertising campaigns.
• Ensure full compliance with all Starwood Marketing programs.
• Liaise with the PR and Advertising agencies to ensure effective communication is maintained in line with Marketing strategy.

• Bachelor degree required, additional education in sales and marketing fields preferred.
• At least 2 years of experience of an account manager. Further experience in a supervisory position preferred.

• Must be proficient in writing, speaking and negotiating in local language, English and at least one additional language.
• Must pass the Sales Select Test.
• Courteous & efficient telephone manner
• Excellent organisational/administrative skills with office management experience
• Ability to prioritise tasks & to manage workload using own initiative
• Ability to multi-task & work under pressure with limited resources
• Ability to appreciate 'the big picture', whilst having a talent for detail & an inherent thoroughness in task approach, follow-up & completion
• Strong writing skills with excellent spelling & grammar
• Typing skills - 65 words per minute & speed writing preferred
• Excellent computer skills - sound knowledge of word processing, spreadsheet, database, presentation & DTP software packages, email, internet & intranet systems
• Numerate. Ability to manage PR budget.
• Foreign language skills preferred
• Previous experience in hotel, travel & tourism, service sector preferred
• Ability to inspire confidence & gain credibility with senior management
• Ability to maintain complete confidentiality at all times
• High degree of personal loyalty & integrity
• Team player - with a sense of humour even in the face of adversity.

• All employees must maintain a neat, clean and well-groomed appearance per Starwood standards