Jobs

Jobs in Abuja for a Customer Service Manager at Hausba Smarthomes Limited

Aug 2, 2014, 11:22 AM

At HAUSBA, we deliver exceptional solutions in Home automation, Security and Smart Lighting to Residential, Commercial & Hospitality projects in Nigeria.

Our project approach is based on globally acceptable standards in the Pro-AV and System Integration industry. We are proud members of CEDIA & Infocomm.

Job Title: Customer Service Manager

Typical activities will involve;

providing help and advice to customers using organisation's products or services;
communicating courteously with customers by telephone, email, letter and face to face;
meeting with management to discuss possible improvements to customer service;
being involved in staff recruitment and appraisals;
training staff to deliver a high standard of customer service;
leading or supervising a team of customer service staff;
learning about the organisation's products or services and keeping up to date with changes;
keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
handling customer complaints or any major incidents, as long as it involves a customer.
keeping accurate records of discussions or correspondence with customers;
analysing statistics or other data to determine the level of customer service the organisation is providing; ensuring continous improvement in the level of customer satisfaction.
producing written information for customers, often involving use of computer packages/software, manuals etc;
developing feedback or complaints procedures for customers to use;
developing customer service procedures, policies and standards for the organisation or department;