Jobs

Customers Care Agents / Representatives Job Vacancies at Cleenweb Infotech


Cleenweb Infotech, was incorporated under companies and Allied Matters Acts 1990, with registration number of BN2212109.
Incorporated with a sole vision of building trustworthy customer relationship across the globe by delivering quality and commitment. The talented resource of Cleenweb Infotech is obliged to develop new technology and mechanism for a prompt customer service and satisfaction.

Cleenweb Infotech is expanding its operations in Nigeria and it urgently requires competent, brilliant and results oriented persons for the position below:

Job Title: Customers Care Agent / Representatives

Location:
Lagos

Job Description

  • This is a fast-paced, structured environment and requires the ability to multi-task while delivering high levels of customer service. Will be required to professionally and enthusiastically answer and route calls, greet visitors, and utilize an on-line knowledge base to answer questions via phone, email and online chat.
Responsibilities
  • Answer and route calls
  • Utilize on-line knowledge data base to answer questions about operations and services
  • Research required information
  • Complete call logs
  • Provide accurate responses and information
  • Identify and escalate priority issues
  • Follow up as necessary
Requirements
Qualified Candidates must be proficient in these areas:
  • Relevant computer applications
  • Initiative
  • Good judgment
  • Resilience and adaptability
  • Able to remain calm and conduct themselves in a professional manner
  • Team leader
  • Strong Data Entry skills
  • Effective Customer Service skills
  • Strong verbal, written and listening skills
  • Strong problem solving skills
  • Attentive to detail
Experience and Qualifications
  • HND/B.Sc in relevant discipline
  • 1-3 work experience in related field

Method of Application
Interested and qualified candidates should send their resume to: [email protected]

Application Deadline 17th October, 2014.