Customer Service Sales Support Officer Vacancy in a Multinational Transportation and Logistics Company

Best Search Recruitment Limited - Our Client is a multinational transportation and logistics company.


We are recruiting to fill the below position:

Job Title: Customer Service Sales Support
Location: Lagos
Role

• The role is designed to foster relationships and to retain more profitable business by assisting in ensuring new and existing vendors receive the highest level of service and support.

• Manage the Company's interactions with Vendors and End Users
• Take inbound service related calls and overflow account management calls
• Initiate outbound calls as needed to assist the Business Development Manager in the organization of their pipeline
• Provide exceptional customer service, on demand trainings and schedule formal training if applicable
• Work as a liaison between approved Vendors, Sales Reps, Credit and Lease Processing teams
• Ensure all processing turn times are being met including securing outstanding documentation
• Provide management with Vendor feedback on inefficiencies in the current process and competitive information
• Provide support to the sales team by relieving them of administrative work including but not limited to, application entry, price quotations, information input, generating lease documentation, and product training
• Evaluate the vendors needs during every call to ensure they understand the process; programs and products

• Bachelor's degree
• 4 years of experience in a Service or Sales environment
• Engaging and customer friendly with desire to help
• To be self-motivated but able to work as part of a team
• Confidence presenting ideas and plans
• Exceptional organizational and time-management skills
• Familiar with standard concepts, practices, and procedures within the leasing industry including lease underwriting and credit requirements a plus.
• Good business acumen
• Strong negotiation skills and persuasiveness
• Detail Oriented
• Ability to multitask in a fast paced environment
• Solid written and verbal communication skills
• Relies on experience and judgment to plan and accomplish goals