Jobs
Jobs in Lagos for a Divisional Field Service Engineer at Cummins Inc.
Cummins Inc. - A global power leader, is a corporation of complementary
business units that design, manufacture, distribute and service diesel
and natural gas engines and related technologies, including fuel
systems, controls, air handling, filtration, emission solutions and
electrical power generation
systems. Headquartered in Columbus, Indiana,
(USA) Cummins currently employs approximately 48,000 people worldwide
and serves customers in approximately 190 countries and territories
through a network of approximately 600 company-owned and independent
distributor locations and approximately 6,800 dealer locations. Cummins
earned $1.48 billion on sales of $17.3 billion in 2013.
We are recruiting to fill the position below:
Job Title: Divisional Field Service Engineer (MD/HD)
Req ID: 1500015N
Location: Lagos-Island-Nigeria, PGBU
Job Type: Experienced - Professional / Office
Job Description
- Works with the Divisional Field Service Engineer to provide
service engineering and technical assistance to repair location for a
particular division/territory.
- Prepares detailed analysis and written reports of problem
investigations. Communicates with customers who possess a wide range of
skill levels.
- Assists in conducting installation, startup, maintenance,
repair, training and modification of systems for purposes of evaluating
product improvements.
- Enable early notification, problem detection, investigation, and
documentation on new product issues. Communicate key technical
information to technicians.
- Assists the Divisional Field Service Engineer in responding to
distributor technical inquiries. Provides repair location with technical
support to quickly resolve complex product issues. Provides updates to
technicians on key technical information relating to product issues and
repairs.
Education, Licenses, Certifications
- College, university or equivalent preferred or equivalent technical experience required.
Experience:
- Intermediate level of relevant work experience required
Skills:
- Communication - Written And Verbal - Significant experience in
written and verbal communication and should be capable of communicating
effectively to all levels within and outside the company.
- Warranty/Policy Support - Has working knowledge of the warranty,
extended coverage, and policy programs. Is able to evaluate a policy
request and determine whether it qualifies or not. Has the capability to
determine root cause of failure and assign accountability. Is able to
communicate the decision in a diplomatic manner. Coaches/trains
employees.
- Rapid Problem Solving - Aware of the problem solving databases
and the Rapid Problem Solving Process. Aware of the 7-Step Problem
Solving and Six Sigma methods to identify and define product issues, to
develop and implement fixes, and to implement controls to ensure that
the issues will not be repeated.
- Diagnostics - Familiar with the basic elements of on-board
diagnostics and their relevance. Knows when/if diagnostics should/could
be applied; capable of applying it at the basic level.
- Component Failure Analysis - Ability to analyze engine and/or
power generation equipment failures at the component level and to
collect the relevant data to develop and support the analysis and
conclusions. Demonstrated knowledge by conducting failure analysis on
multiple systems.
- Data Gathering And Analysis - Capable of selecting and
performing the required measurements in a safe manner to determine data
quality and to apply predefined applications to raw data sets.
- Distribution/Service Network Knowledge - Knowledge of the
Distribution Business Unit's role in the distribution and support of
Cummins products. Effectively communicates and works with Distributor
personnel to complete performance plan objectives which require
interaction with the global distribution network.
- Field Investigation - Ability to conduct all aspects of a field
investigation including; organizing the investigation with field
organization and using service tools for diagnosis, analyzing data, and
generating a field investigation report. Has completed multiple field
investigations. Can train/mentor this skill.
How to Apply
Interested and qualified candidates should:
Click here to apply online