Customer Service Representative Vacancy at Buksen Engineering Services

At Buksen Engineering services, we pride ourselves on the quality of our work. For years, we continually develop and improve our wide offer of state-of-the-art, tailor-made solutions and complete services in the range of Fire & Security Systems that makes our overall knowledge rank with the best in the industry.


We have been in business since 2005 and are approved by our esteemed sales as a professionally run organization with strong fundamentals and technological expertise meeting to all the highest recognized standards in the Fire & Security industry. Our competences, know-how and facilities allow us to implement projects which we create together with our sales to fully meet their individual expectations. We have been enriching knowledge and competences by working on different sized projects across India. We offer our solutions to clients to help them design and structure their requirements.

We are recruiting to fill the position of:

Job Title: Customer Service Representative

Location: Lagos

Job Descriptions

• Investigating and solving customers' problems which may be complex or long-standing problems
• Providing help and advice to customers
• Helping to develop and implement a customer service policy for an entire organization
• Finding ways to measure satisfaction and improve services
• Communicating courteously with customers by telephone, email,letter and face to face
• Developing feedback or complaints procedures for customers to use
• Keeping accurate records of discussions or correspondence with customers

• A Degree/HND in English, Literary Studies, Mass communication, Journalism or any other related course of study
• A minimum of second class lower degree/equivalent
• Must be resident in Lagos
• A minimum of 2 years working experience
• Must be computer literate

• Problem solving skill
• Ability to analyze complex problems and assess possible solutions
• Documentation skills
• Phone skills
• Multi-tasking
• Strong decision-making skills
• Excellent communication skill