The International Committee of the Red Cross Vacancies for ICT Helpdesk Technicians in Abuja

The International Committee of the Red Cross (ICRC) - Since its creation in 1863, the ICRC's sole objective has been to ensure protection and assistance for victims of armed conflict and strife. It does so through its direct action around the world, as well as by encouraging the development of
international humanitarian law (IHL) and promoting respect for it by governments and all weapon bearers. Its story is about the development of humanitarian action, the Geneva Conventions and the Red Cross and Red Crescent Movement.

The International Committee of the Red Cross (ICRC), Abuja Delegation is looking for a suitable candidate to fill the vacancy below:

Job Title: ICT Helpdesk Technician

Location: Abuja and Sub-delegations

Main Responsibilities

• Provide helpdesk IT support to internal customers, assisting them with hardware, software, network end communications problems by phone, email and/or desk-side support
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Install, test and configure new workstations, peripheral equipment and software
• Responsible for the IT stock: ensure stock is in order, organize and control movements of goods IN & OUT maintaining accurate records.
• Responsible of the Supply Chain of the IT Department: ensure correct entering of IT Requisition Orders into ICRC databases and process of validation with the different responsible departments
• Provide reasonable availability for any out-of-hours activities as required.
• Assist with creating and updating of all documentation relating lCT Service and procedures
• Contribute to team meetings and play an active role in the development of the service delivered by the team
• Comply with all the organization's policies end procedures, In particular those relating to the delivery of ICT services and information security

• University Degree in ICT domains (Electronics, Telecommunications, Computer Systems)
• 3 years' work experience
• Additional vocational training in administration, logistics or similar field
• General technical skills including knowledge of Microsoft Windows, Microsoft Office suite
• Good planning and organizational skills
• Strong team player able to work effectively with diverse users
• Excellent command of written and spoken English
• Ability to interpret any situation with accuracy and to present a synthesis of a problem to a collaborator
• Capable of assessing situation in the field office and remotely initiate necessary actions
• Knowledge of basics of ITIL (incident management)

• Strongly motivated by humanitarian work
• Organized, punctual and reliable
• Sound ability to apply ICRC rules and working procedures
• Ability to work independently, capacity to take initiatives, ability to Integrate changes In a fast paced environment
• Good communication skills

• Please clearly Indicate CT Help Desk on the envelope.
• Only short-listed candidates will be contacted.