Thomson Reuters Job vacancy for a News Agency Account Manager

ROLE PURPOSE
•This position manages and grows revenue and market share at designated accounts to maximize customer satisfaction and achieve company's strategic objectives
•Develops and maintains client relationships to ultimately drive revenue growth
•Develops and executes account strategy by collaborating with account team to deliver stronger, more relevant value propositions


RESPONSIBILITIES
•Manages, retains and grows revenue, responsible for sales and the customer relationship
•Cultivates customer relationships and ensures effective service delivery to accounts
•Responsible for forecasting, keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to marketing.
•Acts as point of contact for the client, provides escalation path to and from Service, attends to customer issues promptly
•Tracks customer activity in internal systems in order to execute on account strategy and identify additional opportunities
•May provide customer product training as necessary
•Focuses on customer's satisfaction, knows the customer's business and workflows, develops proper contact network within accounts
•Supports execution of strategy at the account level
•Works with and brings in experts/specialists onto the team where required, has oversight of all account activities
•Accountable for individual expense budget management


SCOPE & IMPACT
•Owns account relationship and drives overall revenue growth and customer satisfaction for accounts under management
•Responsible for net sales, debt management and revenue for accounts under management
•This is an individual contributor role and does not have people management responsibilities
•Works under general supervision of manager
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.