Jobs
Job Openings in Lagos at Serviam Business Services Limited
Serviam Business Services Limited is a boutique consultancy that
specializes in Business Process, Operations Management, and Human
Capital Management and Development
We work with our clients to identify and capitalize on improvement
opportunities to strengthen business performance and increase
profitability.
We are recruiting to fill the position of:
Job Title: Telecoms Business Analyst
Location: Lagos
Job: Business Analyst
Schedule: Full-time
Slot: 5
Responsibilities
- As part of the Technology Services Group, this person will be
responsible for the full systems lifecycle from requirements gathering
through implementation of xxx functional solutions.
- This person will work closely with our clients and must
demonstrate individual functional and professional knowledge to ensure
that the work products and deliverables are of the highest caliber to
ensure client satisfaction.
- This person will also apply project management expertise to
identify, develop, and implement techniques to improve engagement
productivity, increase efficiencies, mitigate risks, resolve issues, and
optimize cost savings and efficiencies for clients.
Qualifications
Required Skills and Experience:
- Core BA skills are required (refer to tier descriptions).
- Minimum 5 Years Telecoms Experience a MUST!
Specific Skills of Importance:
- eTOM Framework and ITIL Experience
- Ability to facilitate workshops on requirements gathering and analysis
- Strong communication ability to coordinate between multiple stakeholders
- Ability to elicit system requirements (functional/non-functional)
- Telecom/cable industry knowledge a MIST.
Core BA skills (communication, facilitation, and requirements elicitation) are the key resource criteria:
- Business Analysts enable the transformation and performance
improvement of an enterprise or its parts, with respect to people,
process and technology, by providing relevant capabilities, assets
(human and non-human), processes and tools (from both a technical &
functional aspect).
- Business Analysts structure, analyze and visualize an
enterprise’s current state; design and visualize the future state; and
design and guide the change process from current to future state.
- Developing sector knowledge is of foremost importance for all Business Analysts.
- Technical analysts can specialize in ERP, Application Management
or Custom Software Development (CSD). Functional analysts can
specialize in Strategy Execution, Business Process Transformation or
Change Management.
Required Skills and Experience
- You are a self-reliant analyst who has mastered at least one
methodology. You are developing your knowledge in a business and/or
industry domain and an ERP solution or a technical tool / programming
language.
- Possible positions could include being a Business Process
Consultant describing processes, Requirements Analyst describing
business / functional requirements or Package configuration.
- Skills and Certification: ITIL eTOM Framework
- Should have progressing skills in Business Analysis, Business Knowledge, Package Configuration and Change Management.
- Ability to hit the ground running with little or no supervision
Job Title: Software Tester
Slot: 5
Location: Lagos
Role Purpose
- To carry out all testing activities related to products and
projects ensuring deliverables are released to specification and the
highest quality
- To be responsible for carrying out regression tests
- To raise and prioritize bugs and retest bug fixes
- To become a user expert on how our products work, gaining an
understanding of the strengths and weaknesses; and championing customer
issues in order to ensure they have a positive experience
- To help develop the QA team by continually improving processes
Key Responsibilities and Activities:
- To carry out all testing activities related to products and
projects ensuring deliverables are released to specification and the
highest quality.
Responsibilities
The Software Tester will be responsible for carrying out testing on
various Relay products and projects. This involves responsibility for
the following activities:
- Creation of test plans:
- Identify/define how testing for a project will be carried out
- Define what exactly will be tested and how
- Preparation and documenting any set up work needed for specific tests, i.e. Data preparation for specific scenario tests
- Carrying out testing:
- Execute tests as documented in the test plan
- Log bugs and work with developers in resolving them
- Retesting and closing bugs when they have been resolved
- Keeping clear records of all bugs identified, producing progress reports on a regular basis
- To be responsible for carrying out regression tests
The Software Tester will be expected to champion ways to improve our
current processes on an ongoing basis. This will involve the following:
- Reviewing QA procedures.
- Sharing ideas with the QA team.
- Taking ownership of QA improvements.
- The overall aim is to ensure the Software Tester contributes to the positive growth and development of the QA Team.
Key Working Relationships:
- QA team, specifically QA Team Leaders and Software Testers
- Development teams, specifically Project Managers, Software Developers, Database Developers and Business Analysts Skills.
Requirements
The candidate must have the following:
- Minimum of 5years Telecoms Experience a MUST
- Team player mindset, committed to overall company results.
- Exhibits high level of enthusiasm and expressiveness.
- Displays passion for quality and champions quality of the user experience.
- Build and maintain rapport with a number of different teams and adapts communication style accordingly.
- Eager to take personal responsibility for the quality of our
products and to ensure all product releases are thoroughly tested,
robust and conform to specification.
- Willingness to develop and take on challenges.
- Displays commitment by adopting an ‘extra mile’ attitude.
- Tenacity.
- Aptitude.
- Strong attention to detail.
- Excellent analytical skills.
- Ability to follow issues through to resolution.
- Can manage and prioritize tasks with a sense of urgency.
- Able to reinforce thoughts and ideas of others and challenge assumptions.
- Able to think creatively and propose options/solutions to challenges.
Job Title: Project Manager (Telecoms)
Location: Lagos
Job Description
Responsibilities for the Project Manager
:
- Responsible for working on a diverse range of small to mid-size projects.
- Creates and drives project status reporting and meetings as
communication and management tools to ensure project health and to
provide transparency to risks and issues that require stakeholder
support and action.
- Mitigates issues through validation and test using both QAT and
UAT methodologies. Works with stakeholders to make informed decisions on
quality factors that can be compromised. Communicates any gaps in
design and sets realistic expectations on deliverables. Follows through
and closes all of defined exceptions.
- Validates prepared statement of work, RFIs and RFPs per project
objectives and manages vendor against stated deliverables and
communicates and ensure compliance with company standards and values.
- Proactively identifies and recommends improvements to standard
processes and procedures. Actively participates in the implementation of
changes to standard processes and procedures.
Requirements
- 10 years formal project management work experience
- Telecoms Experience is a MUST
- Must be proficient and have experience using MS Office (Excel, Word, PowerPoint) and MS Project and Vision
- Working understanding of PMI principles and practices; demonstrated ability to apply PMI principals required
- Ability to identify project impacting issues and work with more
senior members of the Project Management team to develop and implement
solutions
- Must typically have a background in the project business area
assigned, in order to successfully serve as a conduit between the
technical functions and the business clients
How to Apply
Interested and qualified candidates should:
Click here to apply online
Application Deadline 10th September, 2015.
