Operation Supervisor Vacancy in a Courier company in Lagos

Stresert Services Limited - A Lagos based Courier company with fleet of bikes, requires the service of a suitably qualified candidate who will be responsible for the daily operations and supervision of the business, to fill the position below:


Job Title: Courier Operation Supervisor

Location: Lagos

Job Summary

• The Operations Supervisor is responsible for ensuring efficient functioning of the courier unit by planning, managing couriers as well as resolving customers’ issues, complaints and escalations.

• Workflow Management; establishes internal guidelines and procedures for the operations department to ensure high performance from the department
• Implements adequate workflow systems, monitoring mechanisms, and control mechanisms to ensure the expected service levels are delivered
• Interacts with various business units (Customer Service, Operations, Logistics & Cargo) to plan and execute Client requirements
• Develops and implements required procedures and policies in order to continuously improve operational efficiency in courier service
• Ensures service levels in terms of delivery and collection are met through monitoring of service levels returns
• Ensures proper resource utilization and rationalization including human resource and the required work tools
• Maintains Proof of delivery (POD) management and imputation on excel sheet
• Participates in budgeting and budget implementation process for the courier services business
• Mentors operations team and provides ‘hands-on’ technical leadership as required
• Financial responsibility for revenue growth, cost control, debt collection and overall responsibility for budgetary deliverables in courier operations
• Market intelligence gathering through monitoring competitor activities and generation and analysis of reports pertaining to the same
• Ensures that operational procedures are in place to ensure safe collection and dispatch of customer’s items and maintenance of data and records thereof
• Takes total charge of the mail room; Plans and assigns route for the couriers as per the load as well as coordinate all deliveries to the client within the estimated time of delivery
• Handles customers incidents and complaints related to his/her team and handles escalations (if any)
• Monitors the daily operational transactions, checks pending deliveries and pickups and takes corrective action accordingly
• Ensures all bulk shipments are delivered within the Estimated Delivery Time; Monitors transit time performance against actual performance targets
• Modifies department work plans according to changes in operations such as leave, or a heavy workload

• Bachelor's Degree (minimum of second class lower)
• Membership of Nigerian Institute of Logistic (will be advantage)
• Must be computer literate with good practical knowledge of MS Word and Excel
• Minimum of 5 years professional experience courier/logistics/haulage management