Quality Assurance Officer Job at FINCA, Owerri

FINCA is leading the way in expanding access to social responsible financial services in underserved and low-income communities. Access to credit, savings accounts and transfer services allow people to be more productive in their small businesses and to have more control over their lives.
According to the World Bank, approximately 2 billion people don’t yet use formal financial services.

We are recruiting for the position below:

Job Title: Quality Assurance Officer

Location: Owerri, Imo State.

About the Job

• FINCA Nigeria seeks to employ an individual who is dedicated, self- motivated and highly organized, and proactive that can analyze, verify and validate artifacts and deliverables, procedure and processes; regularly providing risk assessment and other feedback to management to mitigate risks.
• Also possess the ability to identify and address gaps, recommend improvements, and ensure a consistent optimal level of quality for all deliverables.
• Mainly the focus for this position is the ability to develop and execute software test plan to enable for identification of core-Banking software problems and their causes.

• Install, maintain, or use software testing programs
• Configure recreations of software production environment to execute testing of software performance and document software testing.
• Carry out user acceptance testing and provide appropriate feedback around Operations abilities and limitations in supporting Flexcube users.
• Identify, analyse, and document problems with program function, output, online screen, or content.
• Create or maintain databases of known test defects.
• Document test procedures to ensure reliability and compliance with standards.
• Investigate customer problems referred by technical support.
• Assist in additional projects /tasks as is needed by the business.
• Identifying operational issues coming up on daily basis and offer alternative solutions.
• Train and develop new staff on operations processes and procedures.
• Collect FINCA Nigeria business processes and operational processes that are associated with Core Banking System.
• Accountable for reviewing both interface and functionality and measuring product appearance and performance against the standards and requirements determined at the start of the project. Collaborate with User Acceptance Testing team on test approach to ensure highest possible software quality and deliver maximum business benefit.
• Communicate test progress, test results, and other relevant information to project stakeholders and management.
• Provide feedback and recommendations to developers on software usability and functionality.
• Conduct software compatibility tests with programs, hardware, operating systems, or network environments.
• Design or develop automated testing tools.
• Coordinate user or third party testing.
• Perform initial debugging procedures by reviewing configuration files, logs, or code pieces to determine breakdown source.
• Provide technical support during software installation or configuration.
• Evaluate analytical methods and procedures to determine how they might be improved.
• Identify operational issues coming up on daily basis and offer alternative solutions
• Train and develop new staff on operations processes and procedures.
• Test system modifications to prepare for implementation.
• Do data entry activities for all new and changes on parameterization.
• Ensure the quality assurance on data entry into the parameterization sheets according to business requirement, on allocated areas being managed.
• Provide clarification of the parameterization of subsidiary products in comparison to business requirements and ongoing discussions to F/Nigeria business team.
• Document software defects, using a bug tracking system, and report defects to software developers.

• B.Sc/HND in Computer Science (preferred).
• Minimum of 1- 2 years’ experience in Quality Assurance or testing
• Knowledge of relational databases, preferably SQL/ Server database management and store procedure programming level.
• Knowledge of FLEXCUBE software

• Relocation Ability: Willingness to relocate to Owerri, Imo State.
• Analytical Thinking: Analyzing information and using logic to address work-related issues and problems.
• Quality Control Analysis: Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
• Systems Analysis: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Problem Solving: Ability to anticipate problems and proactively takes measures to control or minimize them.
• Team Work: Ability to work as a team member and build relationships.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Turnaround time
• Accuracy

• IS Manager
• Credit Manager
• Head of Banking Services
• Application support