Job in Abuja for a Client Service Officer at School Kits Limited

School Kits Limited is a leading professional school outfitting firm and a one-stop shop for a wide range of requirements for students from pre-school age through the secondary (High) school age.
School Kits Limited commenced business in 2000 and has experienced significant growth for the years becoming a credible brand within the school supply industry in Nigeria.

We are recruiting to fill the vacant position of:

Job Title: Client Service Officer

Location: Abuja

Job Description

• Attend to clients’ inquiries and complaints. Provide client support services in accurate and timely fashion
• Work in compliance with company policies and procedures
• Present and portray a positive image of the organization, its products and services to clients
• Give regular and timely updates on stock level to the store manager
• Recommend potential products or services to the store manager by collecting customer information
• Work together as a team with other colleagues.
• Ability to Cross sell and up sell
• Familiarization with organization’s products and advise customers on its availability
• Build positive and productive relationship with clients
• Keep records of sales proceeds at the end of the day
• Maintain high level of professionalism and competence in every client interaction
• Carry out tasks as assigned by the store manager

• Minimum qualification HND/B.Sc in Social Sciences and Humanities
• Excellent People and Communication skills
• Experience in Retail/ Education sector
• Punctual
• Attentive to details
• Courteous
• Ability to Cross Sell and Up-sell
• Certification in Customer Service would be an added advantage
• Resides in Abuja
• Proficiency in Microsoft packages
• Experience in Customer service especially in a one-on-one interaction
• Fast learner
• Responsible and committed to task assigned to handle
• Ability to blend into a new environment and work with people of different ethnicity
• Ability to work under pressure especially during the peak period