Jobs
Job Vacancies in a Solar Electricity Company in Nigeria
RS Hunter Limited - Our client, a
provider of clean, affordable and reliable solar electricity to
billions of people living with limited grid access is looking to fill
the following job roles :
Job Title: Customer Care Manager
Role Profile
·
The Customer Care Manager will develop and execute departmental plans to increase customer engagement in line with the overall strategic objectives of the company. In addition provide leadership to the customer services team introducing innovation and Best Practice in customer relationship management.
· The successful Customer Care Manager will be commercially astute understanding the link between excellent customer services and profitability; a leader who can develop the team allied analytical with good interpersonal skills capable of working across the organization.
Main Duties and Responsibilities
- Build a highly motivated, integrated,
transformation-focused customer experience function including to coach and
develop the customer's retention & service teams.
- Design, develop and implement innovative Customer
Experience propositions.
- Delivery of customer experience solutions to
unlock customer value.
- Serve the company as thought leader on Customer
Experience and Customer Insight.
- Increase effectiveness of staff and tools by
recognizing opportunities for development and/or improvement.
- Develop metrics to measure growth and performance
- Oversee your management team in
relation to their on-going monitoring of individual and team performances in
line with departmental Key Performance Indicators (KPIs).
- Ensure that the need for additional
staff, skills, processes, systems, equipment and all other operational demands
are managed within departmental budgets and as proficiently as possible.
- Manage customer relationships, working
with sales and marketing to drive, develop and grow relationships with
customers.
- Act as a central liaison point for
communication with Global teams Strauss water HQ and Virgin management
- Direct and define the strategy for
customer implementations to drive improved speed to revenue in alignment with
the sales strategy.
Skills and Requirements:
- Bachelor’s degree in any social science course.
- Strong leadership, motivational and people skills
- Demonstrated experience in customer service management (Excellent customer service skills)
- Leadership / supervisory experience required
- Knowledge in purchasing, ordering, receiving, food costing and inventory procedures
- Computer literacy
- Commercial awareness
- Flexibility
- Good interpersonal skills
- Communication skills (Verbal and written)
- Problem-solving skills
- Organisational skills
- Teamwork skills
Experience:
- A minimum of 5 years' cognate experience in call center management at a senior or
leadership level.
- Understanding of operational management practices and how
they are applied to analyze and evaluate operational needs.
- Proven success in supporting and/or leading multiple customer
facing support teams and ability to deal directly with customers and
customer issues to ensure customer satisfaction.
- Good understanding of metrics and databases.
- An understanding of sales issues and the ability to work with
and keep communication lines open with Sales with regard to existing and
new business opportunities, principles and practices of contact center
services.
- Ability
to take company strategy and translate into specific tasks and plans.
Job Title: Technical Project Manager
Role Profile
The roles entails working closely with Mobile Operators and with the local customer support teams. The role also includes leading and managing various technical operations in front of the Telco operations. The Technical Project Manager will be accountable for the on going communication with the local technical IT teams as well as being the front-end technical person to manage all aspects of Telco-integration of the company's products.
Main Duties and Responsibilities
- Serve as a focal point for
the company to work on all
technical and integration activities in front of the Telco companies (MTN
Nigeria and others)
- Work closely on daily basis
with the Telco, IT and VAS Support. Have a deep knowledge of the product
and integration flows and interfaces and be able to conduct and
participant in technical discussions with the Telco technical teams.
- Managing all project related
end to end Integrations with the Telco ( e.g. Messaging and Billing
integration , Mobile SIM Solutions , E2E Flow discussion)
- Perform training for the Telco
teams on an on-going basis for new features and products
- Be the local engineer to track
and solve all integration and IT related issue related to the Telco teams
Professional
qualifications – Must have
- - Minimum of 5 years’ experience
- - Proven experience in end to end systems with multiple components integration of software and Networking
- - Proven experience as system integration management – at least 2 years
- - Proven experience Networking experience (IP protocols, HTTP , DNS , etc.) - at least 2+ year experience
- - Technical strong skills – ability to install , setup and configure Software products and do complex setup
- - Provide experience in Training and presentations in front of a technical teams
Professional
qualification – Advantage
- - Experience working closely with TELCO Operators – Strong Advantage
- - Experience as a Technical Project management – Strong Advantage
- - Experience in trouble shooting and Problem analysis, using Sniffers, Log and other tools.
- - Experience in Logistics operations
Personal
qualifications
- IT Technologies orientation
- Fast learner
- Self-managed and independent
- Well Organized
How to Apply
Interested and qualified candidates should
Click Here to Apply
