Jobs
Current Job Positions in a Highly Standardised IT Organisation in Lagos
A highly standardised IT organisation who
has a strong philosophy in innovation is looking for responsible and a
business driven individuals to fill the positions below:
Job Title: Demand Generation Specialist
Role Objectives
- Demand generation is focused on all
activities that create awareness about the company’s Products / solutions and
industry
- Lead generation is a subset of demand
generation and is also one of the key role of this position. This entails collecting
leads through form fills or website tracking software to add to the company’s
database of leads
- The individual will therefore be
responsible for generating demand and new leads for the company’s sales team
while being actively involved in our communications and product marketing
strategy
Responsibilities
- prioritize and qualify incoming leads
from different sources: Website, Call sales number, Chat, Physical, Online Events etc.
- Researching new vendor and program
opportunities that generate qualified leads;
- Reach out to set of leads in specific
verticals and qualify them
- Link business objectives to marketing
campaigns and plan to meet future business needs
- Collaboration with Sales
Representatives
- Help define business approach with
Sales Representatives
- Actively play a part in ensuring
financial targets are reached
- Track, route and redirect problems to
correct resources
- Follow up with customers, provide
feedback and see problems through to resolution
- Ensure proper recording, documentation
and closure
- Recommended procedure modifications or
improvements
- Responding within agreed time limits
to callouts
- Develop and deliver custom
presentations on Google Enterprise solutions
- Participate in trade shows and
conventions
- Manage a portfolio of customers
- Feedback any important customer
information to Customer Support/Services Team
- Build strong and positive
relationships with customers at various levels
- Build and document knowledge about the
customers’ business and technical setup and any other duty as may be assigned
Skills
& Qualifications
- Bachelor degree with strong academic
record or 2+ years of equivalent experience in a similar demand generation
role, driving enterprise, B2B leads for a high tech company, preferably a cloud
computing company or software provider.
- Previous experience selling Google
apps and Microsoft solution is an advantage
- Experience with Google Adwords, Google
Apps, Microsoft solutions, sales force, Mail chimp is a major plus
- Knowledge of Digital marketing is an
advantage
- A quick learner who is comfortable
operating in the unknown and a willingness to take on a variety of marketing
projects
Experience
- Required Experience : 3-5 years
Job Title: Technical Account Manager
Job Role
This role seeks to maintain customer satisfaction by
providing problem solving resources effectively and efficiently.The individual
would be responsible for the management of portfolio of clients. It is largely
a client facing role which requires the individual to work both strategic long
term and short term plans and projects.
Responsibilities
- Manage all technical aspects of the company’s
relationship with clients
- Serve as liaison between the customer(s) and the organisation.
- Address product related questions and challenges
- Own overall relationship with assigned clients, which
include: Increasing adoption, ensuring retention,
and satisfaction.
- Build and document knowledge about the client's business,
technical setup,Birthdays & service anniversary dates and etc
- Manage and documents all engagements with clients
- Actively play a part in ensuring financial targets are
reached
- Work with the Service Delivery Team to provide quality
service to clients in all assigned tasks to ensure client satisfaction
- Drive continued value of company products and services
- Work with clients to establish critical goals, or other
key performance indicators and aid the customer in achieving their goals
- Address and resolve basic incidents and requests; Log all
incidents and requests
- Engage other service desk resources or appropriate
service resources to resolve incidents that are beyond the scope of their
ability or responsibility
- Analyze and resolve incidents and requests regarding use
of application software or hardware Logs and tracks incidents and requests from
identification through resolution Follows up with other support staff (service resources)
involved in resolution to ensure incidents are resolved, requests are filled,
and the customer communication is complete
- Advocate customer needs/issues cross-departmentally
- Create a positive customer support experience and build
strong relationships through deep problem understanding, ensuring timely
resolution or escalation, communicating promptly on progress, and handling
customers with a consummately professional attitude
- Ensure the end to end customer experience and provides a
single point of contact for the customer on assigned issues
- Provide after hours and on call support as needed
- Notify management of increasing trends, unusual activity
or repeated activity
- Manage company’s online presence e.g Google+, twitter,
linkedIn, facebook e.t.c
- Maintain and protect confidentiality with regard to all
aspects of client and employee information
- Identify any training/knowledge needs for clients and
colleagues
- Identify/develop additional upsell and cross-sell opportunities
- Prepare and perform training of clients and colleagues
- Collaborate with senior level personnel within Support,
Sales and Deployment team’s to troubleshoot
- Complex technical issues and
advocate for feature developmentsPerform other duties as assigned
Skills & Qualifications
- BA/Bsc in Information Technology, Computer Science or related
degree or equivalent with a strong academic record
- Phone or field based technical/ sales experience
- Previous experience in a technical account management
role
- Ability to match client’s business requirements with
product capabilities
- Consistently practices strong organizational,
communication, project management, negotiation and problem solving skills
- Trouble shooting skills in web technologies is an added
advantage
- Strong verbal & written communication, analytical
skills and good command of English language
- Ability to execute multiple projects in a high activity
environment
- Track record of strong performance and ability to work
under pressure
- Strong persuasion, negotiation and influencing skills
- Demonstrable interest in sales, technology and the
internet with a desire to learn
- Highly motivated, energetic, self-starter, can work
independently and proactively to resolve issues, take ownership of projects/tasks
- Strong time management, organizational skills and
attention to detail
- Strong analytical skills and ability to interpret data,
identify trends, analyze program effectiveness and ROI
- Post NYSC
Experience
Required experience: 3-5 years
Job Title: Sales Executive
Roles and Objectives
- This role seeks to meet
ambitious customer acquisition and revenue growth objectives.
- The individual will be
responsible for developing and executing all key growth sales strategies,
tactics and action plans required to achieve financial targets.
Responsibilities
- Establish, develop and
maintain business relationships with customers in the assigned territory/market
segment to generate new business for the organization’s products/services
- Seek out key stakeholders and
work across customer organizations to identify opportunities, upsell, and close
deals
- Understand customer’s
requirements and product capabilities on a business and technical level to
effectively communicate the unique benefits of our business solutions and
appropriately set expectations
- Expedite the resolution of
customer problems and complaints.
- Coordinate sales effort with
marketing, sales management, accounting and technical service groups
- Develop and deliver custom
presentations on our company’s enterprise solutions
- Meet and exceed quarterly
sales targets
- Prioritize and qualify
incoming leads from different sources: Website, Call sales
- Number, Chat, Physical and
Online Events
- Participate in trade shows and
conventions
- Reach out to set of leads in
specific verticals and qualify them
- Develop and maintain the
relationships with current customers and potential customers
- Follow up for collection of
payments and Implement the company’s marketing plans as required.
- Collaboration and help define
business approach with Sales Specialists in your team
Skills and Qualifications
- Technical Sales experience is
an added advantage
- Sales experience with very
good understanding of Google messaging and collaboration products and/or
Microsoft O365/Azure
- Previous experience selling
enterprise messaging solutions is required
- Strong analytical and problem
solving skills
- Ability to work independently
- Insightful, can suggest and
implement changes to improve individual and team processes, sales methodology
and user experience
- Master and maintain strong
knowledge of market needs, competition and latest industry news and trends
- Strong communication skills
(verbal and written) with fluency in English. Be able to articulate when under
pressure
Experience
- Required Experience: 3-5 years
How To Apply
Interested and qualified candidates should
Click Here to Apply