With more than 380,000 customers—including 100 of the Fortune 100—and
with deployments across a wide variety of industries in more than 145
countries around the globe, Oracle offers an
optimized and fully
integrated stack of business hardware and software systems. Oracle
engineers hardware and software to work together in the cloud and in
your data center–from servers and storage, to database and middleware,
through applications.
Job Title: Customer Success Manager
Job description
Drive
maximum adoption of Oracle solution and identify/drive product
expansion opportunities via high value relationship with the client.
Develop
long term partnership with our clients to ensure they remain successful
by realizing the full value of their investment with us to ensure
client continues/renews contract with Oracle. Responsible for
maintaining a high level of client satisfaction by being a liaison
between our clients and Oracle*s internal operations. Identify product
expansion/up sell opportunities. Work with larger clients. Provide input
into the CSM methodology and direction. Act as mentor to newer CSMs on a
voluntary basis.
Leading contributor individually and as a team
member, providing direction and mentoring to others. Work is non-routine
and very complex, involving the application of advanced
technical/business skills in area of specialization. Recommended 7 to 10
years of professional experience. Demonstrated experience in package
systems implementation (CRM, ERP, Consulting experiences) or client
facing relationship experience. Understanding of various technical
architectures and operating systems. Industry experience is desired.
Responsibilities
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