British Council recruitment for a Graduate Maintenance Officer in Abuja

The British Council is the world’s leading cultural relations
organization and creates opportunities for people in the UK and
worldwide to understand each other, to work together and learn from one
another. We see this as crucial to building secure, more prosperous and
sustainable futures for us all.
We build trust and understanding between
different countries and cultures and develop strong international links
that are of benefit to people in Britain and the rest of the world.

British Council is recruiting to fill the below position below:

Job Title: Maintenance Officer
Reports to: Assistant Finance Manager
Pay Band: 2
Directorate or Region: Sub Saharan Africa
Department/Country: Abuja, Nigeria
Report to: Facilities Manager (Abuja & Kano)
Duration: Indefinite

Purpose of Job

  • Working directly with the Facilities Manager, to pro-actively
    contribute to the achievement of British Council objectives by
    supporting the effective and efficient planning, management, delivery
    and evaluation of facilities, the office and residential estate, office
    vehicles and maintenance of an appropriate working and living
    environment for staff and visitors.
  • The post holder will have office and estates maintenance
    experience in an organisational context and will be willing and able to
    provide hands on technical support in the role.
  • The Facilities Unit in British Council Nigeria, under the
    leadership of Director Business Services, supports the operations of the
    British Council through effective and efficient planning and management
    of all its facilities/resources. You will be part of a 40+ strong
    Business Services team across the Nigeria operation with specific
    day-to-day responsibilities for the Abuja estate, where we current
    employ approximately 40 staff with a plan to grow in the coming year.

British Council Operating Context

  • Nigeria is  the largest economy in Africa. It is also the most
    populous country with over 180 million citizens. The UK is its largest
    trading partner. Nigeria holds significant political power in the region
    and internationally and its society retains a positive attitude to the
    UK. Therefore, there continue to be major opportunities for the UK and
    British Council to build on our strong existing relationships with the
    Nigerian government, institutions and customers/audiences. However,
    there are complex and substantial risks to this work i.e. security and
  • Nigeria is the British Council’s largest operation in
    sub-Saharan Africa with offices in 4 cities – Port Harcourt in the
    south, Kano in the north, Abuja the Federal capital and Lagos the
    commercial centre. We also have a number of project offices across the
    country. Our 200 staff work across a range of states delivering large
    scale contracts, partnership programmes, examinations, projects as well
    as services in Arts, Education & Society and English & Exams. We
    are already achieving substantial impact and income (current annual
    income is £27.2 million) and have plans to grow and develop our impact
    further. Partners and clients include government, public and private
    institutions, foundations, private sector organisations and civil
    society. We work closely with the wider UK mission including DFID and


  • 42% of Nigeria’s population is under 14. The government has
    recognised that its Vision 2020 must address the aspirations of this
    young population as part of its drive to achieve peace and prosperity.
    This has led to unprecedented interest and investment in Education, the
    Arts and good governance. This alignment with the UK’s priorities
    creates a growth environment for the British Council. To be successful
    in this, we need to build understanding with our UK stakeholders of
    Nigeria as an emerging economy with substantial commercial and
    development opportunities as well as the challenges they may be more
    familiar with. In this we will seek to integrate our approach with that
    of the wider UK mission.
  • We intend to expand and scale up our existing programmes,
    contracts and services in the Arts, Education & Society, English
    & Examinations and develop offers to fill important gaps such as in
    Skills. We also intend to ensure that we have a good balance of
    partnership, customer services and client funded work across all these
    sectors. To do all this we need to create the right enabling
    environment. In addition to developing the professional and technical
    expertise of our staff, we need to support them to build their
    relationships within Nigeria, the region and the wider global network.
  • This will ensure we develop as well as adopt and use best
    practice. We also need rigorous and compliant frameworks to support our
    work in areas such as finance, tax & status, security, procurement,
    compliance and quality management. We have new premises in Kano and have
    a major premises project under development in Abuja. However, there is
    still more work to be done, especially in Lagos and Port Harcourt to
    ensure our premises and technology support our brand reputation for
    integrity, innovation and professionalism.
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Accountabilities, responsibilities and Main Duties
Working with the Facilities Manager, the post holder will be responsible for the following:

Events Support and Management:

  • To support the management and delivery of events for all BC
    Nigeria activities, ensuring all facilities, equipment and health and
    safety aspects are appropriate, set up and tested in a timely way, well
    in advance of the event. In delivering this you will work
    collaboratively with the business unit responsible for the event and
    manage external contractors, overseeing their work on site.
  • Assist in obtaining Temporary Work Permit for visitors coming for British Council business.

Financial planning and management:

  • To create purchase orders for services and to ensure good PO
    Management in line with the procurement process, Approved Price List
    (APL) and Approved Suppliers List (ASL). Financial responsibilities with
    regards to facilities related POs is approximately GBP 25,000 per
  • To ensure timely payment of invoices.
  • To assist with effective facilities management planning and
    business risk requirements to ensure expenditure and other targets are
    achieved effectively.

Facilities Services Deliver:

  • Assist Facilities Team in-country to effectively and efficiently
    manage the Abuja facilities, estate and office vehicles as defined in
    the Regional and Country Delivery Plans enabling delivery of all key
    sectors of the British Council programme.
  • Maintain the office and estate by ensuring security and optimum
    delivery of customer care including opening and closing of the office
    premises on schedule every day.
  • Responsibility for the pro-active maintenance management of the
    Abuja office and compound undertaking daily checks on facilities and
    equipment to ensure operational efficiency and effectiveness. Undertake
    minor maintenance repairs.
  • Assist the Facilities Manager in ensuring that facilities emergency services are available out of hours.
  • Assist with Health and Safety compliance and record
    administration, including Risk Assessments and first aid provisions.
    H&S in line with British Council global standards.
  • Ensure that storage areas are kept tidy and clean at all times and items are easily accessible.
  • Ensure that all furniture, equipment, stationery and documents are stored safely, securely and are not subject to damage.
  • Be the point of contact on site in the absence of the Facilities Manager and the Facilities Officer.
  • Assist the Facilities Manager and Facilities Officer with the
    efficient and effective management of the premises and, in particular,
    the day to day reactive and planned preventative maintenance. These
    include but are not restricted to mechanical, plumbing, building fabric
    repairs, cleaning, fumigation, and decorating and room setups.
  • Manage soft general maintenance issues which arise throughout
    the building, i.e. light bulb changes, replacement/fixing of
    desks/furniture and report any specialist maintenance repairs required
    when necessary to the Facilities Manager.
  • Ensure the maintenance of all office buildings, grounds and
    utilities and that any repairs or defects are reported and recorded in
    an accurate and timely way. Agree a weekly minor maintenance schedule
    with the Facilities Manager and complete the repairs on time and to
  • Ensure compliance with health and safety regulations, British
    Council standards and codes of practice, undertaking regular checks
    across the estate, logging and reporting findings.
  • Applying maintenance skills and experience, supervise service
    providers, ensuring successful completion of repairs/maintenance as
    contracted, within budget and to timescales. Provide assurance to
    Facilities Manager of satisfactory completion of works.
  • The above highlights the main duties and responsibilities; it is
    not an exhaustive list. The post holder will be expected to perform
    different tasks in relation to the role as necessitated by changing
    business objectives of the organisation or emergency situations.
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Key Relationships
The post holder will work with a range of stakeholders, both internal and external.

  • Internal: All Abuja office staff including senior management, SSA & UK Facilities Team
  • External: Facilities contacts and contractors including the
    British High Commission (BHC) Technical Works Group (TWG), Nigeria
    Immigration Service (NIS)

Other important features or requirements of the job

  • The post will be accommodated at the office Domestic Quarters.
  • Some weekend and evening work will be necessary to ensure maintenance of the estate.
  • Travel to other locations in Nigeria may some times be required.

Person Specification


  • Connecting with Others (Essential)
  • Being Accountable (Essential)
  • Making it Happen (Essential)

Other required behaviours at ‘Essential’ level (not assessed at interview)

  • Shaping the Future
  • Creating Shared Purpose
  • Working Together

Assessment stage

  • Interview

Skills and Knowledge

  • Ability to communicate clearly, in English, in written and spoken English.
  • Demonstrate an understanding of health and safety in the work environment
  • Demonstrate an understanding of Customer service in an facilities environment
  • Proficient in Microsoft outlook, word & excel.


  • Hands on mechanical experience (cooling, ventilations, plumbing, power management)
  • Use of SAP

Assessment Stage

  • Short listing
  • and Interview


  • Proven knowledge and experience of facilities service delivery in a reputable firm.
  • Able to prioritise tasks, demonstrate professional attitude and adhere to timescales/deadlines.

Assessment Stage

  • Short listing and Interview


  • Post-Secondary Qualification
  • Vocational Studies with certification in NITEC (National
    Institute of Technical Education Certificate) specialising in Facilities
    Maintenance Technology, Plumbing, Mechanical or Electrical Maintenance.


  • NABTEB (National Business and Technical Board Examination).

Assessment stage

  • Short listing

How to Apply
Interested and qualified candidates should:
Click here to apply

Click here to download job details (MS Word)

Click here to download BC Core Skills (pdf)

Application Deadline  3rd August, 2016.

Start Date  20th July, 2016.

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