HealthPlus Limited Job Vacancies in Lagos, Nigeria, July 2016

HealthPlus Limited is Nigeria’s 1st Integrative Pharmacy, the fastest
growing pharmacy chain in West Africa. Since 1999, we have been
committed to our mission of helping people achieve optimum health &
vitality. In 2010, a sister company was birthed – CasaBella
International Limited. CasaBella,
a one-stop store for beauty and
grooming solutions is now a retail chain and a household name.

As we expand our frontiers to redefine the world of health & beauty
in Nigeria, we are looking for amazing and smart people who will
roll up their sleeves and share our passion & success. People
who will join our team of highly motivated professionals who get the
job done!

HealthPlus Limited is recruiting to fill the position below:

Job Title: Customer Service Manager
Job Description

  • The Customer Service Manager will be responsible for directing
    the management of day-to-day operations of a team of representatives who
    handle customer service inquiries, order processing, and problem
  • Oversee the development and implementation of policies, procedures, operating structure and systems.

Key Elements of the Role

  • Report to the COO
  • Support with the planning, developing and implementing of strategy for the customer relationship management function
  • A courteous, professional and friendly phone manner
  • Solve product or service problems by clarifying the customer’s complaint and explaining the best solution to solve the problem
  • Initiate required action for response to customer service
    requests for order changes, maintenance of order/customer information
    files and communicate changes to the appropriate personnel/departments
  • Play a role in the development of proficient customer relationship management processes and applications.
  • Develop, optimize and implement business models for retention of company’s customer base
  • Manage and optimize customer information on a customer relationship management software
  • Advice on customer relationship management activities and ensure monthly reporting
  • Identify and implement processes to improve and ensure accuracy of customer data
  • Manage the customer care telephone lines
  • Ensure key customer memorable events are promptly acknowledged

Desired Skills & Experience

  • A good Degree with 7 years minimum experience in a structured organisation, 3 years of which must be in a managerial capacity
  • Membership of a recognised professional body is an added advantage
  • Leadership, managerial and teambuilding skills
  • Negotiation and persuasion skills
  • Excellent interpersonal and people skills
  • Planning & organisational Skill
  • Ability to manage time and prioritise tasks
  • Good problem solving and decision making skills
  • Excellent verbal and written communication skills
  • High standard of attention to detail
  • In-depth knowledge of customer service principles and practices
  • Proficiency in CRM systems
  • A good working Knowledge of Microsoft Office Suite like Word, Outlook, and Excel

Job Title: Procurement Pharmacist
Job Description

  • Reporting to the Procurement Manager, this role assists in the
    strategic sourcing, procurement, contracting and evaluation of services
    of the Company’s inventory suppliers
  • Lending supervisory and operational support to ensure the
    efficient end-to-end procurement process for the local pharmaceutical
    portfolio from pharmaceutical wholesalers
  • Sourcing alternatives for ethicals when out-of-stock
  • Supporting the coordination of the Procurement Unit’s planning
    process including Supply and Demand forecasting, Inventory Management,
    on-time delivery and a several other tactical and strategic procurement
  • Act as an effective and proactive liaison between the
    Procurement Unit, other departments and the retail outlets in order to
    successfully forecast, plan and meet purchase deadlines
  • Monitoring inter-branch inventory transfer to ensure timeliness and correctness
  • Search for new potential suppliers, negotiate and provide input
    for supply contracts, manage and develop existing and potential supplier
    pool and update the approved Vendor List as required
  • Negotiating with local and international suppliers on behalf of the Procurement Unit
  • Working with other members of the Procurement Team towards the achievement of agreed Unit and organizational targets and goals
  • Embracing continual learning; staying informed of advances in
    purchase technology and approaches in order to improve Supply Chain
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Desired Skills & Experience

  • A registered Pharmacist with 3 years’ minimum experience in a
    structured organization, preferably the Procurement Function of a
    private hospital
  • Analytical and extremely detail-oriented
  • Negotiation skills
  • Excellent Interpersonal skills
  • Planning and Organizational skills
  • Able to effectively self-manage time and prioritize tasks
  • Good problem solving and decision making skills
  • Excellent verbal and written communication skills
  • A good working knowledge of Microsoft Office tools such as Word, Outlook and Excel
  • Membership of a recognized and relevant professional body is an added advantage

Job Title: Procurement Officer
Job Descriptions
Key elements of the role:

  • To report to the Procurement Manager, CasaBella Beauty

Support the Procurement Manager in achieving the following:

  • Implementation of the Organization’s Strategy with reference to
    Procurement and supporting activities, liaising with relevant internal
    and external customers and key suppliers
  • Identification of value-add suppliers by comparing prices,
    specifications, terms and delivery dates to determine, drive and
    leverage the most strategic partnerships between various vendors and the
  • Provision of valuable input in the draft and enforcement of supplier SLAs
  • Consistent and appropriate demand planning in order to optimize inventory at the Distribution Center
  • Preparation of Purchase Orders and requisitions in response to
    internal and external supplier enquires; review of Requisition Orders to
    verify accuracy
  • Efficient coordination of shipments from foreign and local suppliers
  • Timely and adequate supply of stock to all branches in order to optimize inventory at the Organization’s retail outlets
  • Close monitoring of inter-branch inventory transfers to ensure accuracy and timeliness
  • Prepare and maintain purchasing records, produce Management
    Reports, track status of requisitions, contracts and orders, approve
    bills for payments
  • Assisting in the development and implementation of systems and
    policies to support and drive compliance with all organizational
    procurement/purchasing operating procedures
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Desired Skills & Experience

  • A Bachelor’s Degree in Supply Chain Management or related field
    with at least 3 years’ proven and relevant experience in a structured
  • Analytical and very detail-oriented
  • Well-developed negotiation skills
  • Excellent Interpersonal skills
  • Planning & Organizational skills
  • Able to efficiently self-manage and prioritize tasks
  • Team leading and team building experience
  • Good problem solving and decision making skills
  • Excellent verbal and written communication skills
  • A good working knowledge of common Microsoft Office tools Ms Word, Outlook and Excel
  • Membership of a recognized professional body would be an added advantage

Job Title: Business Process Manager
Job Description

The Business Process Manager facilitates process mapping exercises
across the HealthPlus Group to document existing business processes;
identifies gaps or inefficiencies causing a value loss to the company;
formulates and defines value based process improvements through
research, understanding of business processes and industry practices in
alignment with corporate goals; and crafts, conducts and participates in
effective communication forums with business groups across the

Key Elements of the Role

  • Report to the COO
  • Facilitate process mapping sessions with all departments of the
    HealthPlus Group and others to gain a comprehensive understanding of
    company processes
  • Track and document existing business processes, capturing inputs and outputs as appropriate
  • Evaluate processes for gaps, inefficiencies, high costs and ineffective areas
  • Evaluate opportunities based on efficiency gain, cost savings and necessity to meet corporate goals
  • Define process improvements that reduce inefficiencies or increase output quality
  • Provide impact and cost benefit analysis for process improvements, system modifications and or data modifications
  • Communicate impacts to affected groups in appropriate and timely manner
  • Provide support for corporate business process initiatives to
    utilise standardised process maps and terminology across the
  • Document process improvements in the form of business
    requirements, communicating with appropriate divisions as necessary to
    implement changes

Desired Skills & Experience

  • Bachelor’s degree in Science, Business or other related field
  • Minimum of 8 to 10 years related experience in a structured organisation
  • Strong familiarity with MS Visio, MS Office, SharePoint and other process related systems
  • Experience with the use of a Business Process Management suite is an advantage
  • Extensive experience with business analysis, business processes and requirements gathering
  • Robust knowledge in mapping business processes and process re-design
  • Advanced facilitation skills
  • Advanced communication verbal and written skills
  • Demonstrated ability to work in interdisciplinary groups or independently with minimal supervision
  • Demonstrated ability to work in fast paced, fluid environment
  • Demonstrated ability to influence outcomes in a tactful and appropriate professional manner

How to Apply

Interested and qualified candidates should send their CV’s and cover letter to:

Application Deadline  27th July, 2016.

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