Kempt Harkulson Nigeria Limited(KHNL) Job for a Guest House Manager

Kempt Harkulson Nigeria Limited(KHNL) - A personnel logistics company located in Ikeja, providing the following services; Manpower supply & development, Travel management, Protocol, Logistics and accommodation services in Lagos is expanding it team.
We are recruiting to fill the position of:


Job Title: Guest House Manager
Location: Lagos
Job Description

• The successful candidate will be responsible for the day-to-day supervision of the guest house including the Head Chef, Maintenance Supervisor and Operations Supervisor (support staff e.g. cleaners, cook, housekeepers etc) as well as lodging & stock inventory, ensuring cleanliness, maintenance work and attending to guests requests.

• Take guest reservations (check-in, check-out, personal information, rooms, luggage, and security).
• Monitor the need for maintenance, repairs or refurbishing, ensuring that the necessary work is carried out, ensure the cleanliness and order (exterior, lobby, rooms).
• Ensure accurate and timely submission of all reports and administrative work.
• Prepare and submit annual budgetary information and updates as required.
• Monitor trends within the industry and make suggestions how these could be implemented.
• Ensuring security is effective, carrying out inspections of property and services and ensuring compliance with licensing laws, health and safety and other statutory regulations.
• Business Development for corporate clientele to ensure the guesthouse meets their sales target.
• Monitor maximum room occupancy within agreed overbooking policy.
• Verify and update billing as required, including monitoring and filing prior-approval limits, confirmations, and purchase orders, perform basic financial management, including updating balance sheets.
• Appraise the performance of staff, identifying and addressing areas for development and training.
• Carryout training for guesthouse staff to maintain standards obtainable in the industry.
• Perform other duties as appropriate and required from time to time.

• Minimum first degree in any Social Science course, a degree or Post Graduate degree in Hotel and/or Hospitality management or related field is an added advantage.
• Excellent communication and interpersonal skills, especially when dealing with speakers of other languages.
• A professional manner and calm, rational approach in hectic situations.
• Ability to balance customer and business priorities.
• Flexibility and a 'can do' mentality, energy and patience.
• Experience in similar role in the hospitality industry with at least 3-5 years of work experience.
• A friendly personality and genuine desire to help and please others.
• Ability to think clearly and make quick decisions.
• Numeracy and logistical planning skills.