MainOne Cable Nigeria Job for an Operations Manager – Managed Services

MainOne’s success is built on having talented and highly proficient
people within their respective fields as the driving force behind
our business
A job in MainOne is different from any other you have had. With joining
MainOne you’ll be challenged, inspired and proud as you become
a part of something big.

We are recruiting to fill the position below:

Job Title: Operations Manager – Managed Services
: Lagos
Department: Technical
Reporting Line: Head Cloud & IP

  •  As Operations Manager you will be responsible for leading,
    managing and developing the Managed Services team and suite of solution
  • The team will be responsible for providing pro – active first fix and post-sales support to our Managed Service Customers.
  • The ideal candidate will have previous operations management
    experience, a natural talent for getting the best out of teams and a
    sound understanding of the technologies we support Computer Hardware and
    Operating systems, Cloud technology, Network & systems security,
    Enterprise networking including IP VPN and MPLS.

Other responsibilities include:

  • Design and deliver integrated solutions for Managed Service customers in line with ITIL and/or industry best practice.
  • Monitoring the effectiveness of the team against SLA/KPI‟s,
    driving through change as needed to deliver continual service
  • Ensure remote teams are skilled, trained and developed to enable them to deliver high quality service and support.
  • Manage and develop strategic partnerships with third party suppliers and other internal stakeholders.
  • Achieve consistent customer satisfaction ratings and respond appropriately to customer feedback on areas for improvement.
  • Drive a continual service improvement program based on a desire to become a world class managed service provider.
  • Develop in-depth knowledge of competitive Managed services
    offerings in Nigeria and globally develop propositions to sell and
    further develop the MainOne brand.
  • Ensure operational procedures and practices are well defined, documented and consistently applied.
  • Instil a high performance culture in the team with a focus on
    team work, service excellence and ownership for resolving customer
  • Be capable of identifying and implementing change within the team to ensure it can take on new service offerings.
  • Contribute proactively to new service development.
  • Work closely with the Technical Sales to ensure new customers are on-boarded with seamless handover / transition.
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  • You will be required to liaise on a day-to-day basis with
    customers, the Technical Team; GNOC, Service Delivery, Technical Sales,
    Cloud team, Security team, IP Team, Project Management, and various
    other groups /departments.


  • Strong Knowledge of Managed Services, Managed Security, and Cloud as a service delivery model.
  • Good Knowledge of IT and concepts such as virtualization.
  • Have excellent communication, influencing and customer management skills.
  • Have solid technical understanding of Networking, security and Hosting.
  • Technologies and solutions.


  • Analytical thinking to engage customers considering different business and operational models.
  • Excellent written and verbal communications skills.
  • Familiar with Cloud Models (IaaS, PaaS, SaaS), also familiar
    with connectivity, voice, video, security and general Network solution
  • Relationship Management.
  • Proficiency in MS Office.


  • Bachelor’s degree in a Technical (Engineering or Sciences) discipline.
  • Minimum 7-10years experience working with managing various services.
  • Minimum of 5 years in supervisory/management position.

Demands of the job:     

  • Ability and willingness to work long hours, take responsibility for delivery and meet tight deadlines;
  • Ability to work with minimal supervision.
  • Frequent Travel may be required.

How to Apply
Interested and qualified candidate should:
Click here to apply

Note: When the page opens, click on “Operations Manager – Managed Services”

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