Global Profilers is a Recruitment & HR Services firm specialized
in recruitment in Africa; we are currently looking for a Manager,
Telecommunications for our client who is a reputable accounting firm.
Job Title: Telecommunications Manager
Responsibilities:
The Manager, Telecommunications will be responsible for executing
client related engagements in the areas of Revenue Assurance, Customer
Service process reviews, Customer Lifecycle management, standard
operating procedures, Analytics. He/she will ensure overall client
service delivery in accordance with the company’s guidelines &
methodologies, manage accounts on a day-day basis & explore new
business opportunities for the firm, actively establish & strengthen
client [functional heads & key influencers] and internal
relationships. He/she will also assist in developing new methodologies
and internal initiatives and also create a positive learning culture,
coaches, counsels and develops junior team members.
Other responsibilities are:
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