UNICEF Job for a Senior ICT Assistant in Nigeria

The United Nations Children’s Fund (UNICEF) – For 60 years, UNICEF has
been working on the ground in 190 countries and territories to promote
children’s survival, protection and development. The world’s largest
provider of vaccines for developing countries, UNICEF supports child
health and
nutrition, good water and sanitation, quality basic education
for all boys and girls, and the protection of children from violence,
exploitation, and AIDS. UNICEF is funded entirely by the voluntary
contributions of individuals, businesses, foundations and governments.

If you are a committed, creative professional and are passionate about
making a lasting difference for children, the world’s leading children’s
rights organization would like to hear from you.

UNICEF is recruiting to fill the position below:


Job Title: Senior ICT Assistant
Job Number: 499270
Location: Maiduguri, Borno
Level: GS-7
Work Type: Temporary Appointment- 364 days

  • Under the close supervision of the Chief of Field Office and
    technical oversight of ICT Manager, the Senior ICT Assistant is
    accountable for the delivery of effective and efficient technical and
    operational assistance to the supervisor in the administration,
    maintenance, documentation, and monitoring all UNICEF’s networks and
    network components.
  • Identifies risks and emerging faults in order to enhance network capacity, security, redundancy and fault tolerance.
  • Ensures that effective and efficient network operation and
    services, including software, hardware and operational support to ensure
    minimal down time and maximum productivity. 

Key Accountabilities and Duities & Task

  • Within the delegated authority and under the given
    organizational set-up, the incumbent may be assigned the primary,
    shared, or contributory accountabilities for all or part of the
    following areas of major duties and key end-results.

High standards of network operations and services are maintained through
continuous infrastructure improvement, performance monitoring and
policy compliance:

  • Maintains UNICEF’s Local and Global Network Infrastructure:
    ranging from hardware installation of network components (including
    routers, switches, firewalls, bridges, hubs and modems, etc.) to
    software upgrades and network management tools.
  • Monitors and ensures application/compliances of IT policies and
    guidelines, established processes and procedures by all team members. 
  • Monitors/analyzes staff performance, examines faulty areas in
    the IT infrastructure, resolves issues, and defines training needs, for
    improvement in the network operations and services.
  • Determines causes of computer/software/network malfunctions
    through testing and evaluation, and resolves by additions,
    modifications, repair, or external support assistance.
  • Advises appropriate staff members of possible causes of the problem, risks and precautions necessary to avoid additional issues.
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Timely and effective support for network changes, enhancements, optimization is provided:

  • Prepares system for installation and attachment to LAN/WAN.
    Installs and tests network infrastructure equipment including switches,
    routers, and associated cabling.
  • Plans network changes and growth based on network security, utilization data, performance data, and the user input.
  • Monitors and analyzes network statistics, vendor reports and
    other sources of information for network optimization, utilizing
    existing Enterprise Management tool sets and the specific utilities. 

Network availability, services and security are enhanced and maintained:

  • Conducts routine monitoring of the WAN to ensure its continued
    network services, installs routine updates to the software, performs
    normal corrections when necessary and alerts the supervisor if special
    actions must be planned or if threats to the network might exist.
  • Enhances network availability and service levels by establishing
    routine maintenance procedures, heightening security and access rights.
  • Coordinates all changes closely with ICT manager in Abuja.

Timely and effective network audit and redundancy plans are provided for performance optimization and network protection:

  • Performs audit of core and critical network components and
    develops a new baseline benchmark. Optimizes network performance
    according to benchmark.
  • Implements and maintains network redundancy plans.

Updated network descriptions, processes and procedures are well
documented to maintain internal knowledge continuity and competency:

  • Documents/reports network processes, procedures, software, tools and issues. Classifies and maintains the network documentation.#
  • Conducts the training/induction process for new staff on
    internal processes/procedures, network management tools and the IT
    Operation/Services environment.
  • Compiles Frequently Ask Questions and maintains knowledge databases for eventual distribution available to users.
  • Prepares and maintains a physical layout of network, including diagrams and network descriptions.
  • Provides support in the staff training, development and distribution of instructions and other related materials.
  • Develops training plans for the team members to ensure appropriate level of knowledge on the network infrastructure issues.

Assignments of additional duties and responsibilities are effectively performed:

  • Performs additional duties as assigned by the supervisor.

Minimum Qualification/Requirements

  • Computer Science, Business Administration or computer related
    certification (e.g., A+ Computer literacy and ability to effectively use
    standard office software, tools and technologies.
  • Certification, ITIL Foundation Certification or equivalent customer support certification).
  • Completion of Secondary education supplemented with formal training (at university level)
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Work Experience
Systematic methods of troubleshooting and analytical problem solving,
providing assistance to experience with various computer platforms and
applications: operating systems, email andPC/laptop/printer
installation, configuration, troubleshooting and repairs. Work
experience in:

  • Providing ICT support to remote field offices in developing countries an asset.
  • Database systems, Microsoft Office product suites, Help Desk software, advanced
  • Users on ICT products and services, and use of applications and diagnostic tools. Practical
  • Seven years practical professional work experience in information technology, as well as

Competency Profile
Core Competencies (Required):

  • Diversity and Inclusion   

Core Values (Required):

  • Fluency in English is required. Working knowledge of another UN language an asset.
  • Communication [II]
  • Working with People [II]
  • Drive for Results [II]

Functional Competencies (Required):

  • Applying Technical Expertise [II]
  • Planning and Organizing [II]
  • Following instructions and Procedures [II]
  • Analyzing [II]

Technical Knowledge 
Common Technical Knowledge Required (for the job group):

  • Practical knowledge of computer programming, software
    information management, data processing applications, database
    development, network administration, data communications,
    telecommunications, hardware and software installation, service
    management, end-user assistance, preparation of end-user documentation
    and manuals.
  • Knowledge of Help Desk tools and processes

Specific Technical Knowledge Required (for the job):
(Technical knowledge requirements specific to the job can be added here as required)

  • Practical knowledge of Service Delivery processes (e.g.,
    Incident Management, Problem Management, Configuration Management,
    Change Management, Release Management).
  • Systems roll outs and implementation in large scale ICT environment
  • Software development methodologies
  • Practices and principles of systems support
  • Practices and principles of ICT analysis, planning, design, implementation and problem resolution
  • Trends in information technologies and services management
  • Practical knowledge of Service Support (e.g., Service Level
    Management, Availability Management, Capacity Management, Financial
    Management, ICT Service Continuity Management, Security Management)
  • Knowledge of ITIL standards of services support
  • Knowledge of server operating systems, active directory services, network operating systems platforms

How to Apply

Interested and qualified candidates should:
Click here to apply 

Application Deadline  29th September, 2016.

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