American University of Nigeria recruitment for an Assistant Front Office Manager

The American University of Nigeria (AUN) was established in 2003. The institution was conceived as Africa's first Development University. Its mission is to pioneer service learning and build leaders who will be prepared to tackle societal concerns. Located in Yola, Adamawa State, the University is a
world-class career-oriented institution missioned to be an agent of change in the development of the region. AUN has a strong commitment to providing the skills and the leadership essential to solving the continent's critical social and economic problems.

This position is a local position and open to indigenous and/or legal residents of Nigeria. We are seeking for suitably qualified candidate to fill the position below:


Job Title: Assistant Front Office Manager
Location: Yola
Department: AUN Hotel
Summary of Position

• The Front Office Manager manages all aspects of the department including but not limited to operations, planning, budgeting with hotel policies and procedures.
• The Assistant Front Office Manager provides leadership and support to all members of the Front Office, implements and enforces the AUN Hotel Standards of Excellence in all areas supervised.

• Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
• Maintain a professional and high quality service oriented environment at all times.
• Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Coordinate daily activities with hotel management team on a daily basis.
• Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
• Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotel’s emergency response team.
• Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
• Undertake full responsibility for managing operating expenses and purchasing for the department
• Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.
• Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.

• Bachelor's degree in any social sciences
• Must be self-motivated, adaptable, mature and resilient
• Must have good oral and written communication skills. Should be able to communicate effectively with top management, fellow managers, and subordinates and with the general public.
• 3 years relevant experience
• Experience in hotel management will be an added advantage
• Must have stamina to remain focused and resolute in regular stressful and tiring job conditions.

• Employee Relations, Training and coaching.