ToLet.com.ng Job Vacancies in Lagos

ToLet.com.ng -Nigeria’s 1st online lettings agency and one of Nigeria’s fastest growing internet companies. We provide a comprehensive property rentals platform that helps Lagosians navigate the stressful, frustrating and unstructured Lagos property rental market.
In order to push our continued level of success, we require talented and resourceful individuals to fill the role stated out below:


Job Title: Customer Service Intern
Location: Lagos
Job Description

• Treat customers as people not numbers, metrics or problems.
• Empathize, address issues & questions, help reach rapid resolution, and make every interaction easy, memorable and valued
• As a Telephone support specialist: investigating, diagnosing and resolving customer inquiries; working where necessary with internal support teams and other colleagues (e.g., Sales and Design).
• Day to day email support where required; over time, expansion of the role to include chat and social media may be required
• Work closely with customers and consumers to “troubleshoot” issues using good questioning and fact finding skills.
• Re-educate customers on the value of the product at ToLet.
• ‘Own’ your calls and customers, and always do what you committed to do, providing regular and timely updates along the way
• Develop and maintain a deep understanding of ToLet’s systems, products and processes in order to effectively and efficiently handle a wide range of customer enquiries.
• Take end-to-end ownership over issues and in doing so manage customer expectations, providing education and advice whilst ensuring issues are resolved in a timely manner.
• Making changes to products and services, as requested by customers and account managers
• Accurately record and update customer information on call, across necessary internal platforms or applications.
• Proactively and constructively raise issues and contribute ideas around how all members of the team can each work more effectively.

• Awaiting NYSC/ at least 6-months internship program applicants.
• Candidate must be fluent in English.
• Candidate must be a Computer literate who is able to handle basic Microsoft packages
• Candidates must also have an excellent sense of priorities.
• Candidate must have good analytic skills
• Candidate must be able to work with little or no supervision.
• Candidate must be available to work weekends and public holidays.

• Love being on the phone to customers - with a great phone manner and a real desire to help
• A clear and strong communicator with excellent questioning and listening skills
• A high degree of emotional intelligence - the ability to stay cool under pressure and remain helpful while handling difficult calls
• Ability to empathise and show care & consideration to customers, whilst still being able to deliver difficult messages to customers when needed
• An accurate and methodical individual with an excellent eye for detail
• The ability to challenge and question ideas, openly and honestly, whilst providing solutions and options
• Driven by team performance, and continually striving to be better both as an individual and as a team
• A strong team player who forms positive relationships with both colleagues and customers
• A passionate, energetic and self-motivated individual who proactively looks at their role in the business and how they and the wider team can do better (supports our continuous improvement objectives)
• Good time management with the ability to prioritise and manage your workload, supporting others as needed.

• Work directly with marketing and other teams to grow traffic using social media, email marketing, Facebook marketing and Google Adwords
• Work with team members to develop and understand digital marketing strategies
• Assist to develop and write marketing content executions to be deployed across social media channels
• Learn and apply SEO best practices
• Undertake research to identify new press and communication opportunities, and new audiences and marketing opportunities

• Should have Social Media, Search Engine and Guerilla marketing skills.
• Must be extremely detail-oriented with strong attention to follow through
• Strong writing skills
• Communicate effectively in both written and verbal form
• Flexible in work functions and duties
• Ability to manage multiple tasks and meet deadlines
• Proficient in managing large amounts of data coupled with theability to interpret and extract meaningful insight from data
• Exceptional time management skills
• Strong teamwork skills
• PC proficiency and strong skills in MS Office Suite (Outlook, Word, PPT, Excel) essential
• Must be able to focus for long periods of time at a computer screen given the nature of the digital business

• Awaiting NYSC/ at least 6-months internship program applicants.
• Candidate must be fluent in English.
• Candidate must also have an excellent sense of priorities.
• Candidate must have good analytic skills
• Candidate must be able to work with little or no supervision.
• Candidate must be available to work weekends and public holidays.
• Must live in Lagos, Nigeria

• Enlisting and onboarding of real estate agencies.
• E-mail and telephone support, investigating, diagnosing and resolving agents’ enquiries; working where necessary with internal support teams and other colleagues (e.g., call-center, Finance, IT).
• Taking end-to-end ownership over issues and managing agents expectations accordingly, appropriately escalating issues where required, providing education and ensuring issues are fully resolved in a timely manner.
• Request bespoke reports for agents on a variety of data sets such as product usage.
• Accurately recording and updating agent information across multiple internal systems.
• Proactively and constructively contributing ideas and challenging the team's processes where potential improvements have been identified.
• Attending and actively contributing to meetings or projects that benefit the wider team, including occasional user testing, new product and process training, and sharing sessions
• Perform a high volume of cold calls (50-80 daily) in order to secure new business
• Systematically penetrate an assigned geographic territory to maximize ToLet’s listing coverage to the maximum amount possible.
• Deliver compelling presentations via telephone & email. Sell high level prospects on the value of working with ToLet.
• Serve as a brand ambassador for ToLet, representing the best interests of the company, its advertisers, and industry partners , while simultaneously increasing goodwill and brand awareness of ToLet tools and services.
• Accomplish targeted performance objectives on a consistent basis.
• Perform all necessary administrative and processing functions to secure listing feed contracts and insure the listings are processed and posted to ToLet. Document all activities in on relevant ToLet platforms.

• Minimum of HND certificate
• Fully understanding property management and its financial aspects
• In depth knowledge of all rules and regulations surrounding property management
• Competency in MS Office and relevant databases and software
• Customer focus and bottom line orientation
• Interpersonal savvy with strong communication and presentation skills
• Well organised with excellent time management skills

• Strong attention to detail.
• You are curious, a keen problem solver with a desire to take ownership to resolve issues.
• You have strong confident communication skills.
• You are able to manage expectations and build a strong rapport with agents.
• You have the ability to challenge ideas, ask questions and provide ideas.
• A strong team player who forms positive relationships with both colleagues and customers.
• The ability to be adaptable and work outside of a set process where required, able to use your initiative and judgement to best handle the request.
• You are a disciplined, organised, thorough individual who demonstrates proactivity and responsibility.
• Proficient in Excel and Word.

• The goal is to provide safe driving support and general maintenance of assigned vehicle.
• Perform and document routine inspection and maintenance activities
• Security and maintenance of vehicle
• Drive vehicle for official purposes
• Ensure punctuality and safe transport;
• Log official trips, daily mileage, gas consumption, oil changes, etc;
• Make adjustments and minor repairs
• Cooperate with the rest of the staff

• Proven driving experience
• Professional appearance
• Knowledge of major routes/roads in Lagos
• Familiarity with and observance of traffic rules and regulations
• Integrity
• Minimum qualification: OND Certificate