IT Help Desk Technician job description

IT Help Desk Technician Duties and Responsibilities

IT Help Desk Technician job description should contain a variety of functions and roles including:

Serve as the first contact with customers who need technical assistance via the phone or email
Perform troubleshooting using different diagnostic techniques
Troubleshoot, diagnose, and resolve technical hardware and/or software issues
Follow-up with customers
Provide feedback on processes and make recommendations on areas to improve
Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
Provide quick resolution and excellent customer service
Redirect unresolved issues to the next level of support personnel
Provide needed information on IT products or services
Keep record of problems and their resolution
Suggest improvements on procedures

IT Help Desk Technician Requirements / Skills / Qualifications

IT Help Desk Technician job description should include these common skills and qualifications:

BSc. in IT, Computer Science or similar relevant field
Previous working experience as an IT Help Desk Technician for (x) year(s)
Excellent communication and interpersonal skills
Customer-oriented and patient
In-depth knowledge of computer systems and mobile devices
Hands on experience with diagnosing and resolving basic technical issues

As a hiring manager, recruiting an ideal IT Help Desk Technician starts with crafting a good job description. Use this IT Help Desk Technician job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of an IT Help Desk Technician may also reference it in preparation for the interview.