Dispatcher job description

Dispatcher Duties and Responsibilities

Dispatcher job description should contain a variety of functions and roles including:

Receive emergency and non-emergency calls and record significant information
Address problems and requests by transmitting information or providing solutions
Monitor the route and status of field units to coordinate and prioritize their schedule
Provide field units with information about orders, traffic, obstacles and requirements
Receive and dispatch orders for products or deliveries
Prioritize calls according to urgency and importance
Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
Enter data in computer system and maintain logs and records of calls, activities and other information

Dispatcher Requirements / Skills / Qualifications

Dispatcher job description should include these common skills and qualifications:

High school diploma
X years of experience as dispatcher or similar position
Fast typing skills
Experience in data entry
Hands on experience working in stressful, emergency situations
Outstanding organizational and time-management skills
Critical thinker and problem-solving skills
Team player
Great interpersonal and communication skills

As a hiring manager, recruiting an ideal Dispatcher starts with crafting a good job description. Use this Dispatcher job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Dispatcher may also reference it in preparation for the interview.