Front Desk Officer Job in a topmost Business School in Lagos

MasterMindsHRSG Management Consulting, invites applications for
qualified candidates to fill the vacant position below in one of the
topmost Business School in Lagos:

Job Title: Front Desk Officer
Work days; Monday to Saturday
Roles and Responsibilities

  • Staff the Centre’s front office reception during standard
    business opening hours (8.00am – 5.00pm) and provide a high quality
    information service for visitors, staff and other customers across a
    broad range of business policies and practices, face-to-face, via
    telephone and email.
  • Provide directional advice to students, visitors and staff,
    advising appropriate contacts within the business school, Faculty and
    wider school administration.
  • Ensure departmental photocopy machines are supplied with paper,
    monitoring usage as well as carrying out photocopying as required.
  • Assist in the development and maintenance of a front desk procedure manual.
  • Ensure the cleanliness of the entire reception and photocopy
    areas. This will include filling and wiping benches and making sure
    that amenities are full.
  • Perform basic troubleshooting, repair and maintenance on
    equipment such as photocopiers, printers and faxes. Monitor equipment
    usage and book services and repairs as required.
  • Develop an awareness of and be sensitive to issues relating to higher education students
  • Liaison with business school staff, couriers as well as the general public;
  • Coordinate the stationery for the school’s monitoring levels and ordering each fortnight.
  • Coordinate the collection and distribution of mail for the business school and the booking of couriers.
  • General support as well as scanning and filing for the finance department.
  • Other tasks as required.

Financial Administration:

  • Assist with the administration of financial matters relating to petty cash, cash advances and student payments.
  • Communicate with recipients of petty cash reimbursements and
    cash advances to inform them the cash is ready and distributing cash.
    Maintain the safe key.
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Job Complexity, Skills, Knowledge
Level of Supervision / Independence:

  • The incumbent will be expected to operate with some autonomy
    and to show initiative and a sense of responsibility for the effective
    operation of the office.
  • The person in this role liaises with a range of students and staff to fill the requirements of this position.

Problem Solving and Judgement:

  • The Front Desk Officer will exercise judgment on work methods
    and task sequences in order to construct and use the most appropriate
    processes and procedures.
  • The incumbent will apply a body of knowledge, and will demonstrate the ability to assess the best approach to a given task.
  • The Front Desk Officer will be regularly required to resolve
    problems associated with the position’s day-to-day activities.
    Direction, guidance and advice on the more complex issues will be
    available from the Administrative Officer.

Professional and Organizational Knowledge:

  • The incumbent requires some knowledge of higher education
    policies and procedures, the higher education environment and structure
    and a sound level of professional skill and a good understanding of
    modern office technologies and practices.

Resource Management:

  • The incumbent will be expected to prioritize work and arrange work patterns to meet daily and weekly demands.

Breadth of the Position:

  • The position requires the incumbent to liaise with other staff
    at all levels including students, lecturers and administration staff,
    as well as members of other departments in the business school.
  • The incumbent is expected to be proficient in the use of word
    processing and spreadsheet packages will be expected to maintain
    current databases.
  • The initiation and implementation of improved processes and procedures is also required.
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How to Apply

Interested and qualified candidates should submit their application letters and detailed Curriculum Vitae to:

Application Deadline  30th November, 2016.

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