Healthcare Company Vacancy for a Chief Operating Officer

Hamilton Lloyd and Associates - Our client is a start-up healthcare company headquartered in the UK with presence in Nigeria and with immediate expansion plans across Africa; and with a focus on the delivery of specialized digital healthcare services across the country.
As part of the set-up of the Nigeria office, our client is looking to hire the services of:


Job Title: Chief Operating Officer
Job Location: Lagos
Job Summary

• The Chief Operating Officer (COO) is responsible for leading and overseeing overall operations of the company.

• The COO should be an experienced with a considerable understanding of the health insurance market in Nigeria and in-depth working knowledge in the operations of the National Health Insurance Scheme (NHIS).
• The COO will be expected to direct, administer, and coordinate the internal operational activities of the organization in accordance with policies, goals, and objectives established by the Chief Executive Officer and the Board of Directors.
• Liaise with superior to make decisions for operational activities and set strategic goals
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Supervise staff from different departments and provide constructive feedback
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Manage procurement processes and coordinate material and resources allocation
• Oversee customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability
• Revise and/or formulate policies and promote their implementation
• Manage relationships/agreements with external partners/vendors
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Ensure that the company runs with legality and conformity to established regulations
• He/she will have overall leadership and management of the organisation services, support the objectives and goals of the company, as well as manage and report on the performance of various functional units within the organisation.
• Daily manage the daily activities of the company, thereby ensuring that operations, systems and processes are properly coordinated and implemented
• Design and implement appropriate operational structure and processes to create and deliver the company's services
• Initiate and oversee operational plans and initiatives to create cross-functional capabilities required across key areas including provider network, business operations, and sales and marketing
• Liaise with clients, providers, suppliers and regulatory authorities, and ensure that the company's operational procedures, policies, and standards are adhered to at all times
• Ensure adequate systems and processes are maintained to measure and monitor the company's effectiveness, efficiency and quality of its healthcare delivery

• Design and implement business strategies, plans and procedures
• Set comprehensive goals for performance and growth
• Establish policies that promote company culture and vision
• Write and submit reports to the CEO in all matters of importance
• Assist CEO in fundraising ventures
• Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
• Manage relationships with partners/vendors
• Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.)
• Lead employees to encourage maximum performance and dedication
• Evaluate performance by analyzing and interpreting data and metrics

• Bachelor Degree in Business Administration plus MBA in relevant field
• Minimum 10 years of relevant working experience
• Working knowledge of data analysis and performance/operation metrics
• Working knowledge of IT/Business infrastructure and MS Office
• Outstanding organizational and leadership abilities
• Familiarity with MS Office and various business software (e.g. ERP, CRM)
• Dynamic, Innovative and pacesetter
• Not afraid to push the envelope
• Motivation to work hard and have a track record of performance
• Good Team player
• Able to maintain the Organisation’s confidential material and foster a cohesive team.
• Excellent interpersonal and public speaking skills
• Aptitude in decision-making and problem-solving
• Comfortable working in an IT-driven environment
• Confident and capable
• Proven experience as Head of Operations or equivalent position
• Excellent organizational and leadership abilities
• Strategic thinker with ability to think through issues.
• Entrepreneurial mindset with appetite to build a business and work in a start-up environment
• Become the face of the business interacting with regulators, medical and pharmaceutical societies (PCN and PSN)
• Embodies the company values and focus on transforming the nation and saving lives through Digital and direct healthcare development.
• Proven experience as COO or relevant role
• Understanding of business functions such as HR, Finance, marketing etc.
• Demonstrable competency in strategic planning and business development
• Experience in fundraising will be a plus
• Outstanding communication and people skills
• Knowledge of industry’s legal rules and guidelines
• In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
• Working knowledge of data analysis and performance/operation metrics