Standard Chartered Bank Job for a Business Operational Risk Manager

Standard Chartered Bank Nigeria – We attract talented individuals. Not
only can they give you the benefit of their experience, they also
reveal a closer, more personal look at the wide range of global
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our focus on employee engagement. Engagement is a key driver of
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bring out the very best from every employee, assessing their
performance not just on results but on how those results were achieved.
To further embed these behaviours we have a remuneration programme in
place, carefully designed to incentivise our employees to live our
values every day.

Standard Chartered Bank is recruiting to fill the position below:

Job Title: Business Operational Risk Manager, Financial Market 
Job ID: 533823
Location: Lagos
Regular/Temporary: Permanent
Full/Part Time: Full time
Job Description

  • The Business Operational Risk Manager represents the Corporate
    and Institutional Clients (FM) business as a first line of defence,
    implements the Standard Chartered Operational Risk Framework (ORF), and
    supports the Group’s Operational Risk policy and associated operational
    risk procedures to ensure that operational risk is effectively managed
    at the business unit level.

The Business Operational Risk Manager must focus on FM controls, governance and supervision at all times, and:

  • Ensure that all material operational risks are identified,
    assessed, mitigated, monitored and reported to relevant governance
  • Assist in Managing the FM Business Operational Risk Forum
    (BORF) in the country. Ensure absolute adherence to country BAU OR
    deadlines and effective business escalation from BORF to the Country
    Operational Risk Committee (CORC), Process Governance Committee, and
    Group Business Risk Committee (GBRC)
  • Coordinate with stakeholders in the country and with other FM
    Operational Risk Managers to increase transparency and share key
    learnings and best practice
  • Ensure compliance with policies applicable to FM which impact
    operational risk. Challenge processes, procedures and policy if there
    is a better way to do things
  • Escalate issues, blockages, challenges and trends to the COO and FM Head when required
  • Speak Out about emerging risks or Known-Unknowns and try and change the way things are done – making BAU (your job) easier
  • Focus on Regulations, regulatory compliance and associated operational risks
  • Network extensively, and drive change / improvements
  • Participate in peer reviews in the FM business; this may
    involve travel to other markets to conduct such reviews and share best
  • Develop control enhancements to ensure that any known risks are
    controlled within acceptable boundaries and consistent standards.
  • Challenge/question business strategy with operational risk appetite and seek to optimise the business’ risk-return profile.
  • Mentor FM staff across all segments on business controls, governance and supervision
  • Be the go-to person for the business, for all operational risk
    related incidents/queries/events that arise, and become a business
    ‘Front to Back’ subject matter expert in all products offered by SCB in
    a market
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Key Roles and Responsibilities
Risk Identification and Control Effectiveness:   

  • Responsible for the timely identification, assessment,
    mitigation, reporting and escalation of all identified Operational Risk
    exposures. Assist in identification of operational risk for new
    products and new business, regulatory and thematic risks and
    implementation of appropriate controls to mitigate those risks.
  • Liaise with FM staff as required to ensure that Risk Acceptance
    Templates (RATs) are completed for material risks or control failures
    identified and passed to Senior Operational Risk Officer (SORO) for
    approval before submission to BORF, for subsequent support and
    acceptance in the CORC/PGC or GBRC.
  • Be Responsible for the implementation and execution of the
    Control Sample Testing (CST) process, sampling and testing the
    population of controls to ensure compliance with agreed control
    standards and facilitating the monitoring/collection of any Key Risk
    Indicators (KRIs).
  • With the process owner ensure sign off on all new and
    amendments to existing CST’s and that same are tabled at BORF and other
    governance forums.
  • Responsible for recording and maintaining risks in the risk tracking system (Phoenix).
  • Responsible for ensuring the quality of information being
    recorded as well as ensuring data accuracy, completeness and timely
  • Drive improvement in OR processes (through process improvement initiatives).
  • Be an informer: Identify new business and regulatory risks,
    perform risk assessment and measurement, facilitate the implementation
    of appropriate controls to accept risks, and perform risk monitoring.
  • Assist relevant stakeholders within the business and across
    functions in the management and implementation of the ORF and other
    relevant OR-related initiatives, including ensuring proper functioning
    of embedded and periodic controls.

Loss Reporting and Investigation:

  • Support the business in minimizing operational risks and
    losses, and ensure material operational losses are investigated to
    prevent recurrence per group policy.
  • Perform reconciliation on a monthly basis on all Phoenix
    operational losses versus GL entries to ensure that all
    losses/recoveries are correct and/or accounted for on both sources and
    the Bank’s books and records.
  • Responsible for recording operational errors that occur within
    business that result in financial losses, gains, near misses,
    reputational damage or danger to people or our reputation.
  • Ensure that significant operational losses are escalated with appropriate root cause analysis completed.

Leadership Capability:

  • To be the source of reference within the business in
    facilitating/promoting the understanding of Operational Risk and
    compliance/regulatory requirements.
  • Identify knowledge gaps, facilitate development of training
    material, and arrange relevant business training on Operational Risk.
  • Coordinate and lead the identification, presentation and
    resolution of FM risk issues through local business risk forums (BORF/
    CORC) to ensure there is adequate governance and oversight of FM risk.

Audits and Reviews:

  • With the Senior Operational Risk Officer, ensure a RCA (Root
    Cause Analysis) is completed for any audit fail. Contribute towards
    achieving no fail results on all audits and reviews undertaken by Group
    Internal Audit, Country Audit, regulators and external auditors.
  • Act as coordinator for various internal/external audits/reviews
    and liaise with various stakeholders to ensure timely and accurate
    information is provided.
  • Participate in periodic peer reviews subject to business need
    to ensure consistency of risk management approach and support the
    business by embedding best practice.
  • Responsible for tracking actions against audits and internal
    reviews and reporting the status of these actions periodically to the
    appropriate governance forums.
  • Responsible for tracking the issues raised from business-specific reviews and follow-through to resolution.
  • Review findings/key themes; assist business to achieve resolution in line with business risk appetite.
  • Conduct periodic reviews on Operational Risk controls;
    periodically complete FM Front Office Self-Assurance Framework (FOSAF),
    submit review reports and follow-up with the business for timely
    closure of any identified risks/issues.
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External Focus:

  • In tandem with the SORO/Country Compliance/Business, review
    new/revised regulations and implement new control measures and/or
    develop relevant and risk-based self-assessment checks for
    implementation in the business.
  • Coordinate business continuity plans and ensure timely update and team awareness.

Key Relationship
FM Head:

  • To provide assurance that operational risk management within the
    business unit is effective in containing risks within understood

Business Unit Heads:

  • Work closely, effectively and in a mentoring capacity to all
    staff that act in a business supervision capacity, to ensure that
    existing control processes and new control processes are clearly
    understood, and be the go-to person for when they have queries or when
    incidents occur.

Senior Operational Risk Officer:

  • To proactively engage and work collaboratively with the SORO to
    identify control weaknesses, improve processes and develop
    self-assessment checks.

Country Audit Team

  • A strong Audit/Operational Risk partnership facilitates
    effective assurance through the alignment of controls and assurance
    with areas of most significant risk.
  • Regular dialogue with audit team to be informed of results of reviews and audit activity.


  • A strong Compliance/Operational Risk partnership facilitates
    effective assurance through the alignment of controls and assurance
    with areas of most significant risk.
  • Regular dialogue with FM and Country Compliance teams to be
    informed of product changes, regulatory changes, new policies,
    compliance reviews and audits


  • Develop a strong working relationship with regional and Global
    Operations stakeholders so that business issues can be investigated

Qualifications and Skills
Knowledge, Skills and Experience:

  • Knowledge of FM products
  • Relevant business/function experience in operations, business analysis or project management
  • Clear understanding of the Bank’s Operational Risk Framework or equivalent experience gained in other organizations
  • Strong analytical skills, detail-focused with the ability to interpret large amounts of information
  • Problem solving skills with ability to influence at all levels of the business
  • Ability to work independently with minimum supervision.
  • Sound judgment with critical thinking skills and courage
    necessary to perform a control role and maintain effective working

How to Apply

Interested and qualified candidates should:
Click here to apply

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