Jobs

Job Vacancies for Call Center Nurses in a Leading Health Company


Teclab Management Services Limited - Our Client, a leader in the Health Industry, seeks to employ the services of qualified candidates to fill the position below:


Job Title: Call Center Nurse
Location:
Lagos
Job Description
Core purpose of the Job:

  • Serve customers by providing health service information; resolving product and service complaint and responding adequately especially in cases of emergency.
Task Complexity
You are expected to contribute meaningfully with the following duties:
  • Answering product and service questions; suggesting information about other products and services.
  • Preparing product or service reports by collecting and analyzing customer information.
  • Contributing to team effort by accomplishing related results as needed.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
  • Engage in Tele- Medicine; advise client on what to do over the phone in case of an Emergency before the medics get to the client.
  • In charge of the dispatch of Ambulance.
  • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintaining all customer records- if required-by updating account information.
Job Specific Competencies (Skills/ Knowledge/ Attributes)
  • Good Listening Skills
  • Ability to learn fast
  • Ability to work under pressure
  • Data Entry Skills
  • Good People Skills
  • Good influencing and problem solving skills
  • Telephone Skills
Core Skills required
Industry Knowledge:
  • Job Specification (Experience & Training) Academic and Professional: First Degree in Nursing, a Master’s Degree will be an added Advantage will be an added advantage.
  • Minimum of 3 Years’ Experience In a similar role.
Competencies Required:
  • To ensure that the core goals of the organization is achieved through
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Keeping equipment operational by following established procedures; reporting malfunctions.
  • Updating job knowledge by participating in educational opportunities.


How to Apply
Interested and qualified candidates should send their Resumes and credentials to: [email protected]

Application Deadline  22nd December, 2016.