OceanBlue Energy & Industrial Services Company recruitment for Customer Service Executives

OceanBlue Energy & Industrial Services Company LLC provides access to a broad range of products and services to many international companies operating in the Sub sahara Africa and the Gulf region. We pride ourselves on being able to undertake projects with unique client requirements in diverse sectors such as Oil & Gas, Water & Electricity, and Industry. OceanBlue Energy & Industrial Services Company is recruiting to fill the position below: Job Title: Customer Service Executive Location: Lagos Job Descriptions

• Handle customer complaints, process orders and provide information about the organization’s products and services.
• Take orders, determine charges, and oversee billing or payments
• Review or make changes to customer accounts
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Research answers or solutions as needed
• Refer customers to supervisors, managers, or others who can help.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Provides information about products and services
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Listens and responds to customers’ needs and concerns

• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.