Ongoing recruitment at S&S Hotels and Suites, Lagos

S&S hotels and suites remain the hotel of choice for the business traveler who requires a convenient central location offering a welcome haven that feels like a second home and the unrivalled services personified by the warmth and dedication of our staff, as well as the discerning leisure traveler seeking the captivating dining and limitless nightlife destinations within walking distance of the hotel. We are recruiting to fill the position below: Job Title: Marketing Executive Location: Lagos Job Description

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Handle changes in policies or renewals
• Answer questions about warranties or terms of sale.
• Act as the company gatekeeper.Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.

• Interested candidates should possess relevant qualifications.

• Efficiently manages the front desk and maintains safe by complying with procedures, rules, and regulations.
• Responsible for cash management
• Responsible for verification of cash expenditure and implementation of corresponding payments and recoveries after their authorization by the Manager
• Keep petty cash records and transactions in accordance with donor specified procedures and submits timely replenishment requests and reports.
• Manage petty cash including record keeping and verification of cash expenditure and implementation of corresponding payments
• Receive and direct visitors appropriately, receive and manage calls, monitor logbooks; issue visitor badges.
• Handle in coming written and outgoing materials, register them and pass them on to the relevant staff.
• Contributes to team effort by accomplishing related results as needed
• Manage the operation of the office equipment and maintain records of usage and issues
• Assist the Administrative and Finance officer in general office management tasks, as requested.
• Assist the Administrative, Finance and logistic staff in organizing official functions including workshop, receptions etc.
• Ensure a good level of cleanliness is maintained in the interior and exterior Front office.
• Any other tasks as assigned within the Programme team.

• OND/HND in Finance and Administration, Social Sciences, Sciences, Engineering.
• Experience in communication and public related field is required.
• Excellent interpersonal and communication skills.
• Excellent computer skills.Fluent in written and spoken English and at least one of the main local languages

• Compensation, benefits, training, employee relations, and performance management.
• Process, verify, and maintain documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and Classifications.
• Interpret and provide guidance and instruction to the office team on HR processes, policies, workflow, and work unit priorities.Provide employees with information about policies, job duties, working conditions, wages and opportunities for promotion and employee benefits.
• Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
• Analyze training needs to design employee development, language training and health and safety programs.
• Serve as a link between management and employees by handling questions, interpreting and administering contracts, and helping to resolve work related problems.
• Conduct exit interviews to identify reasons for employee termination.When needed, contract with vendors to provide employee services, such as background verification, health and life insurance, and transportation.
• Assist the office team with understanding and using the Performance Evaluation System.
• Provide oversight to the work performed by the driver and cleaner and ensure their duties are carried out in a timely and efficient manner.
• Mediate conflict, grievances, and harassment cases.In consultation with the Human Resources & Administration Manager, will make decisions on HR issues.
• Perform other duties, as assigned.

• University degree in Human Resources Management, Business Administration, or related field is required.
• Three years minimum of HR experience in a high volume, complex environment is required.
• Experience in sourcing, recruiting, and interviewing professional and management candidates is required.
• Experience in developing and implementing programs across complex organizations with software and systems related to sourcing and management of candidates is required.
• Good communication and interpersonal skills is required.Considerable knowledge of local employment law is a plus.
• Proficient at using Microsoft office software: MS Word, Excel, PowerPoint, Outlook, etc.
• Excellent record keeping and documentation skills are required.
• Experience of working in a conflict environment is a plus.
• Written and spoken fluency in English is required.
• Fluency in one or more of the local state languages in the North Eastern part of Nigeria.

• Ensure Outstanding customer care at all times.
• Maintains a friendly, cheerful and courteous demeanour at all times.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Adhere to company credit limit / floor limit policies.
• Allocate rooms to expected arrivals after checking the guests preferences and special requests.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
• Cross Check all billing instructions to make sure they are correctly updated
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Performs other duties as assigned, requested or deemed necessary by management.
• Ensure Front office log book and hotel log book is always updated and actioned upon.Ensures safety by following guest check in and security procedures and reporting suspicious activity to security or manager.
• Participate in hotel committees and task force assignments.
• Assist all departments in servicing the guests during high volume periods.

• A positive attitude and excellent communication skills.
• Experience of motivating and leading a winning team.
• Ability to remain calm whilst under pressure.
• Education Degree or Diploma in Hospitality Management is an asset or Graduates Bachelor Degree and/or Diploma in Hotel or other related field.
• Computer Knowledge and experience in MS office programs.

• Minimum 2 to 3 years work experience as Front Office Associate / Front office cashier in a hotel.

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Collect payments from customers.Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
• Prepare checks that itemize and total meal costs and sales taxes.
• Take orders from patrons for food or beverages.

• Should possess relevant qualification.
• Must be able to read and write.High moral character and integrity.
• Prior experience in the role above will be an added advantage.

• As Health Club Manager, you will manage and drive the team to achieve excellent customer service standards and increase sales.
• You will ensure the smooth running of the club and that health and safety standards are met.

• Co-ordinate the maintenance of all recreational facilities and equipment.
• Coordinate the delivery of all recreational guest services.
• Responsible for the safety of all guest services.
• Manage all staff in this department.
• Manage the sale and promotion of departmental products and services.Access sales and marketing data.
• Assist with the development of new products and services.
• Assist with the evaluation of sales and marketing activities.
• Anticipate economic business level fluctuations and makes action plans.
• Comply with all Hotel and corporate guidelines.Deliver high quality service to guests.
• Adhere to departmental cleaning and maintenance programs.
• Attend and input at management meetings as required.

• Minimum 2 years of experience as Health Club Manager Excellent communication skills, written and oral with proficiency in English.

• Deliver excellent customer service, at all times, ensuring guests comfort and safety
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
• Assist in keeping the hotel clean and tidy, at all times
• Deal with customer complaints in a professional manner
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
• Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy
• Propose and implement effective marketing strategies to maximise room occupancy levels
• Complete all daily administration tasks as required
• Ensure that all bedrooms/conference rooms and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet required standard
• Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
• Be accountable for all relevant product delivery and stock management (mainly, laundry, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
• Manage and maintain effective and efficient use of all reception equipment and hotel systems, in line with company policy
• Provide reports, as required, for hotel management
• Maintain effective communication with employees and other stake holders
• Complete roasters for your team weekly; manage and maintain correct staffing levels in line with targets and business levels
• Ensure that all members of the team sign in/out on the time sheets at reception and manage absence and lateness, in line with company policy
• Complete all required health and safety/fire checks on time
• Always adhere to all company policies and procedures and licensing laws
• Carry out instructions given by the management team and head office

• Minimum HND in any related field
• Ability to manage employees in a work place
• 1-5 years of experience in hotel management is required
• Age: 25 and 35 years

• Strong inventory & Category management
• Knowledge of ERP systems is required
• Microsoft NAVEvaluating purchase orders and verifying specifications of purchase orders
• Ability to work with minimal supervision and execute time sensitive deadlines
• Must be punctual, organized, motivated and detail oriented, multitasking

• Candidates are advised not to call on phone.
• Only qualified candidates Will be contacted after CV review.