Job Recruitment at Guinness Nigeria plc for a GDBS Service Delivery Lead

Guinness Nigeria plc is a strategically important market for Diageo and for the Guinness brand globally being the #2 Market globally by volume. The emergence of mobile phone technology as the primary medium of communications within Nigeria has led to a dramatic shift in emphasis from conventional to emerging media. This role is strategically important to establishing Guinness as Africa’s #1 Beer brand. This role focuses on the step-change in investment and management of Digital Media in Nigeria and beyond. We are recruiting to fill the vacancy below: Job Title: GDBS Service Delivery Lead AutoReqId: 55560BR Location: Lagos Function: GDBS Reports To: The Business Relationship Manager Context/Scope The Africa region comprise of four strategic business units - Africa Regional Markets , East Africa, Nigeria and Brandhouse. This role covers Nigeria business unit. There are a total of 3 sites with 1,200 users. The Diageo GDBS function has outsourced technical infrastructure services to TCS, SAP applications support to Infosys and network support to Verizon, as well as other applications to CSC. There are other local partners/providers that support some locally based systems. The role of the Service Delivery Lead, Service Management is to maintain business as usual support for Nigeria business unit, either through Diageo Shared Service and/or our service partners / providers.