Ongoing recruitment for Customer Service Officers and Tellers in a Leading Nigerian Bank

Kimberly Ryan is a leading provider of HR professional services in Africa. Our business exists in Nigeria, Ghana, UK, Kenya and Uganda. Our client, a leading bank in Nigeria is recruiting for the following: Job Title: Customer Service Officer Position Summary:

• The Customer Service officer is a first point of contact for customers.
• The primary role of a Customer Service Officer within the team is to respond to a variety of customer requests and inquiries via the telephone or in person.

• The range of inquiries and requests Customer service officers may respond to include:
• Promote bank products and services
• Refer customers to appropriate banking services and representatives
• Refer customers who request to open business accounts and business credit cards to Customer Service Supervisor
• Identify customer needs
• Inquiries and requests on banking products and services such as savings, cheque, business and loan accounts, telephone banking and internet services
• Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges.
• Open new accounts/Closing accounts
• Alterations to existing savings and cheque accounts

• Minimum academic qualification is B.Sc. degree with Second Class Lower or HND Upper Credit from institutions accredited by NUC or other regulatory bodies approved by government.

• Accept retail and/or commercial deposits, loan payments, process checking and savings account withdrawals.
• Providing additional products including Cashier’s Checks, Personal Money Orders.
• Assist customers in accessing safety deposit boxes.
• Maintains the highest level of confidentiality with all information obtained
• Represent the Bank in a manner that maintains and expands positive relations with all customers,
• potential customers and co-workers
• Comply with all department and company policies, procedures and regulations.
• Cash checks
• Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks.
• Process credit card cash advances.
• Assist in ordering, receiving, verifying, and distributing cash.
• Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line.
• Other duties as assigned

• Minimum of OND certificate in relevant course
• Previous teller experience preferred but not required