Jobs

Standard Chartered Bank Nigeria Job Vacancies in Lagos

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day. We are recruiting to fill the position below: Job Title: Manager, Client Experience Job ID: 545096 Location: Victoria Island, Nigeria - SCB Regular/Temporary: Permanent Full/Part Time: Full time Strategy Formulation

Contribute insights & feedback from customer complaints and conversations towards strategy formulation & execution of CE overall objectives.

Complaint Management Including Resolution:

Manage complaints to deliver on the target KPI’s
Ensure timely processing of complaints logged in the Complaints Management System and customer feedback forms to deliver on CE and Retail Clients turnaround time.
Ensure that all complaints logged on the Complaints Management System are accurate and follow the required work flow.
Ensure acknowledgement and closure messages are sent out for all complaints received.
Contribute to up-skilling of frontline and complaint handlers on quality of complaint handling.
Ensure zero backlog on escalations
Ensure that OHS & closed loop calls are done on recorded lines as well as verbal resolutions of complaints
Ensure timely complaint MIS updates to CE Head & Head CEPG
Ensure adherence to communications, empowerment & delegation matrix

Continuous Improvements:

Contribute ideas towards how to continually improve complaint mgt process
Contribute on assigned process improvement projects
Contribute a minimumof 4 magic ideas identified from customner complaints and see them to full implementation
Contribute on assigned strategic initiatives
Participate in initiatives
Drive utilisation of the bank reversal policy & Empowerment grid with the frontline
Track & eliminate repeat complaints
Follow up and report progress in monthly CEG

KYC/CDD:

Remain alert to risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to: “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.

Risk & Governance:

Compliance with changes in Group Policy & Standards, TCF, local laws & regulations
Compliance with guidelines & procedures on KYC in daily handling of customer service issues
Ensure robust quality audit checks & controls are embedded
Preemptively escalate to Head CEPG service issues or compliance gaps that will have negative

Leadership, People & Development:

Lead and embed a strong performance culture within the CCU/CE team through inspiring, motivating & rigorous performance & productivity mgt discipline
Develop and build talents within CCU/CE
Personally coach officers to enable fulfillment of service recovery SLAs
Contribute towards building quality service recovery capabilities of non CCU/CE functions (frontline & support) as subject matter experts in complaints resolutions, customer management, Bank’s process & related product knowledge, policies & procedures through trainings

Qualifications and Skills

A University Graduate with a minimum of a Second Class Degree, excellent communication, analytical and computer skills/computer literacy
Highly customer focused with high level of interpersonal and communication skills – listening, writing, negotiating and training
Quality focused proactive leader able to effectively communicate ideas to colleagues at all levels
Knowledge of business processing, management information systems and company technology.
Good knowledge of core banking products, markets and main competitors.
Logical with an accurate eye for detail
Proactive, flexible and a resilient team player
Practical working knowledge of company, industry and banking guidelines and regulations

Job Title: Associate Manager, Governance & Control Job ID: 545203 Location: Victoria Island, Lagos Nigeria - SCB Regular/Temporary: Permanent Full/Part Time: Full time Job Description To ensure Trade, Cash and CSG teams in the Country operate in full compliance with all Country and Group policies as well as local regulatory requirements, through:

Ensuring business strategies, standards and road-map abide by ITO operating principles, policies and procedures of Country and Group Risk Management Framework (RMF).
Ensuring that the execution of the units functions are fully compliant with statutory regulations, laws, guidelines and industry practices.
Support HRnC in the overall effective and proactive management of all T&O risks, governance and control.

Key Roles and Responsibilities

Pro-active Risk Management Risk Identification, Assessments, Measurements, Acceptance and Monitoring
Ensure Day to Day Operating Controls are fully embedded, monitor and review through spot checks and providing feedback's to Line managers.
Conducting Health check Reviews on processes with a view to be 'ever audit ready' leveraging on Group Subject Matter Experts where necessary.
Control Testing/Risk Identification determine effectiveness/ineffectiveness of defined controls and arrive at control strength matrix and on the ground residual risk.
Control Design assess potential failure events and arrive at key controls, key control indicators, key risk indicators, control sample test parameters and determine residual risk.
Assess Operational Risk implications of Project implementation on underlying BAU processes and related controls, and sign off to confirm suitability of any testing and compensating controls.
Review and Sign-off new Process Note or Amendments.
Be the main ITO liaison person to Country OR.

Qualifications and Skills

Minimum of a Second Class Degree from a reputable University.
Good level of understanding of Trade and Cash management operations.
Results driven with strategic qualities.
Visionary leader able to engage and motivate performance in others.
High degree of independence, responsibility and integrity.
Strong management skills with demonstrable track record in a dynamic environment.
Relevant managerial experience.
Excellent communication capability good command of written English.
Ability to work within a multi-function, multi-discipline team environment with strong influencing and stakeholder management skills.
Change agent.
Compliance and/or Operational Risk background preferred but not a must.

Job Title: Chief Risk Officer, Head Operational Risk - West Africa & Country Chief Risk Officer Job ID: 544786 Location: Victoria Island, Nigeria - SCB Regular/Temporary: Permanent Full/Part Time: Full time Job Description Risk Management:

Appraise and contribute to the development of the Group's strategic plans and alignment with risk appetite through active membership of the Executive Committee and other forums.
Supervise the Country Risk Managers of the sub-region to inform the development of business plans with the provision of cost and impairment forecasts and a balanced judgment on the external environment.
Contribute to the development of performance management and remuneration processes, in order to encourage the development of an appropriate risk culture and discipline.
Maintain the overall Risk Management Framework for the Group and oversee its effective application for countries in the sub-region.
Ensure that the countries consistently and effectively follow the Group's standard risk committee structure. Wherever possible, attend country risk committees as an observer/ advisor.
Monitor the performance of Country Risk Managers in ensuring that the business heads, first line process owners and all Risk Control Owners understand and accept their risk management responsibilities.
Maintain an open and cooperative relationship in dealings with regulators.

Operational Risk:

To ensure Operational Risk Framework and all associated policies and procedures and the Risk Management Framework are effectively embedded and communicated in country.
To be the central point of contact for operational risks within the sub-region [Nigeria, Ghana, Cameroon, Cote d’Ivoire, Gambia and Sierra Leone].

Key Roles and Responsibilities Operational Risk:

To ensure that operational risks are properly assessed; that processes, roles and responsibilities are clearly understood; that all risk / return and control cost / benefit decisions are made transparently on the basis of a complete and proper assessment, and all controls are implemented in accordance with the Group’s standards and in line with the Risk Appetite.
To ensure Operational Risk Framework and all associated policies and procedures and the Risk Management Framework are effectively embedded and communicated in country.
To be the central point of contact for operational risks within the sub-region [Nigeria, Ghana, Cameroon, Cote d’Ivoire, Gambia and Sierra Leone] arising within the processes, including being responsible for the evaluation of the design and operational effectiveness of all controls.
To ensure risks of processing failure are being actively managed and monitored on an end-to-end basis in-country; including providing regular control assessments of required controls and escalation in instances.

Strategy:

Appraise and contribute to the development of the Group's strategic plans and alignment with risk appetite through active membership of the Executive Committee and other forums.
Supervise the Country Risk Managers of the sub-region to inform the development of business plans with the provision of cost and impairment forecasts and a balanced judgment on the external environment.
Contribute to the development of performance management and remuneration processes, in order to encourage the development of an appropriate risk culture and discipline.

Business:

Align strategy of the Risk function with business strategy and risk appetite and supervise the Country Risk Managers in overseeing its execution for the sub-region.
Maintain and develop risk capabilities, skills and infrastructure to meet ongoing business needs and plans.

Processes:

Supervise all processes where a member of the Risk function is the identified first line process owner.
Ensure effective management of Operational risks within the Risk function and compliance with applicable internal policies, and external laws and regulations.
Continuously improve the operational efficiencies and effectiveness of risk management processes.
Work collaboratively with Risk Operations and Risk Analytics.

People and Talent:

Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
Employ, engage and retain high quality people, with succession planning for critical roles.
Responsibility to review team structure/capacity plans.
Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives
Employ, engage and retain high quality people in partnership with Group Risk function colleagues.
Define an organisation structure aligned and scaled to the risk control needs of the countries for the sub-region.
Uphold and reinforce the independence of the Risk function from those whose primary responsibility is to maximize short-term revenues and profits.
Ensure the provision of ongoing training and development of the Risk function's people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles.
Lead through example and embed the Group's values and Code of Conduct in the Risk function to drive adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.

Risk Management Risk Appetite:

Uphold the integrity of investment and credit risk / return decisions through oversight of the Risk function and Risk processes and through membership of key Risk committees and forums.
Participate in the Group's Senior Risk Coverage Programme as necessary, ensuring delivery against agreed targets, in order to achieve deep knowledge and coverage of the Group's major clients.
Assess periodically the risk profile for each country and maintain alignment with risk appetite by rebalancing of risks or controls that may be required in response to internal and external factors for these countries.
Initiate a relevant stress test and scenario programme, review the results and assess their implications for the principle countries.
Monitor the Business Risk Horizon status, and in consultation with the CCROs and Group Risk function colleagues, influence changes when judged necessary.
Ensure that effective management response plans are in place to respond to extreme but plausible scenarios.
Uphold the integrity of risk/return decisions, by challenging business and control function heads to demonstrate that risk origination and control decisions are properly informed and consistent with strategy and risk appetite.
Direct appropriate response to material events or other risk issues that come to the CRO’s attention. Risk Ownership of Credit, Market, Country Cross-Border, Short Term Liquidity and Operational Risk.
Develop and maintain risk identification, measurement and modeling capabilities which are objective, consistent and compliant with applicable regulations.
Ensure that the material risk exposures and related issues are reported to the responsible governance committees and to the Board or Risk committee as appropriate.
Assign risk authorities to suitable named individuals in line with their skills and judgment.
Design, maintain and effectively communicate risk control parameters across the sub-region, including policies, control standards, risk exposure limits and other control levers in order to maintain the sub-region's risk profile in line with overall risk appetite
Maintain a good understanding of the requirements of the sub-region's key external stakeholders in respect of risk management and ensure these are well understood internally and reflected in internal procedures.
Obtain assurance regarding the effectiveness of controls and compliance with applicable laws & regulations.
Define and maintain, in consultation with Finance, loss provisioning policies, procedures, delegated authorities and forecasting methods.

Operational Risk:

Implement ORF in the sub-region
Ensure that Implementation Oversight Fora are run in country and track milestones to completion.
Critically assess local deviations from Group Standard Processes and drive the standardization agenda in country.
Ensure all local differences are documented in Country Addenda, approved by the relevant PGC and fully implemented in the ORF.
Support in country training for ORF implementation.
Deliver in country training on Operational Risk Platforms.

Embed use of ORF in the Sub-region:

Embed Top Risks in metrics and ensure those risks are managed in country.
Ensure the completeness of the Operational Risk Profile at country level, including consideration of all risks which have been accepted by Group Risk Committee.
Table the Risk Information Report and Risk management action plans at CORC.
Recommend and oversee implementation of business restrictions, process and/or control improvements where necessary.
Plan and deliver scenario analysis and stress tests to CORC.
Be the focal point for leading Fit for Growth reviews.

Ensure Compliance with OR Policies:

Ensure immediate escalation to Group and Regional Risk of unsatisfactory operational risk events.
Drive comprehensive, high quality root cause analysis of unsatisfactory operational risk events and agree risk management action plans with Local Process Owners.
Ensure new activities, changes to processes and products conform to the Project Governance Policy and the Product Governance Policy.
Monthly oversight of gross and residual risk ratings and risks requiring escalation under the Risk Assessment and Acceptance Policy.
Embed new Operational Risk policies, ensuring first and second line are aware of and understand their responsibilities under them.

Deliver Second Line Assurance:

Assurance over integrity of country level ORF metrics (KCIs, CSTs, KRIs) for all processes.
Monthly assurance of residual risk assessments using the Group Risk Assessment Matrix.
Ensure controls are operating effectively and defects are resolved or escalated according to the ORF Hierarchy of Monitoring.
Identify differences in standards set by Country Risk Control Owners and escalate to RCRO.
Monthly assurance performed on identified processes and controls mapped under top risks in the country.
Maintain end to end oversight of all risks which have been escalated to Group for acceptance and conditions and other feedback given to the country about them.

Risk Identification and Assessment:

Validate and challenge the first line risk identification and assessment of gross and residual risks arising within the end to end processes.
Assess the control environment including, but not limited to, control design, control execution, control testing and control history.
Recommend changes to the control environment or to business practice where necessary to reduce the level of operational risk exposure to within the agreed appetite. Ensure such changes are agreed with global process owners and global OR Officer for that business/function prior to in country implementation.
Review the design of effective process controls by first line to manage all material risks linked to the process control failure.
Identify Local Control Gaps - Regularly assess all key controls against the country risk profile to monitor exceptions and identify gaps.
Optimise portfolio of local controls - Regularly assess existing Local Key Control Standards, key risk indicators (KRIs) and key control indicators (KCIs) to ensure cost effectiveness, efficiency and relevance.
Provide a balanced and informed assessment of all operational risks arising from acquisitions or major change initiatives or projects within the country.

Risk Appetite:

Periodically assess the country operational risk profile to maintain alignment with the risk appetite. Redesign controls as required in response to internal and external factors.
Review and challenge country strategy where this is not aligned with the risk appetite.
Maintain Operational risk capability and a control environment which is in line with the Operational risk.

Risk Acceptance:

Review and approve risk record templates for acceptance of medium, high and very high Group level risks.
Accept the classification and accurate reporting of Operational risk events and the appropriateness of mitigation actions.
Challenge and constrain relevant Business/Functions’ activities where risks are not aligned with control requirements or risk appetite.
Sign off on new products on behalf of Operational Risk through the Country Addenda process.

Governance:

Maintain the overall Risk Management Framework for the Group and oversee its effective application for countries in the sub-region.
Ensure that the countries consistently and effectively follow the Group's standard risk committee structure. Wherever possible, attend country risk committees as an observer/ advisor.
Monitor the performance of Country Risk Managers in ensuring that the business heads, first line process owners and all Risk Control Owners understand and accept their risk management responsibilities.
Maintain an open and cooperative relationship in dealings with regulators.

Regulatory & Business Conduct:

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the countries in the sub-region to achieve the outcomes set out in the Bank’s Conduct Principles: Effective Operation of Financial Market; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Qualifications and Skills

10 years experience of functional risk experience in the areas of Operational Risk (preferably), or Retail Risk / Corporate, Institutional & Commercial Clients Risk / Market Risk / GSAM. Degree in Business Administration, Finance or accounting or equivalent.
Licenses and Certifications/accreditations; i.e. internal & external - Knowledge in Finance, Business or accounting courses and certifications
Professional Memberships; i.e. required for roles for continuous development/ improvement/awareness of current practices etc: Member of regulated accounting Bodies and or Risk professional bodies.
Bank training; i.e. mandatory & developmental: Good knowledge and grasp of banking practice, financial markets, Basel II and products at a higher level and awareness of the country regulatory framework
Languages: English (Good communication skill; both written & oral skills).

Job Title: Head, Digital Platforms, West Africa Job ID: 540333 Location: Victoria Island, Nigeria - SCB Regular/Temporary: Permanent Full/Part Time: Full time Job Description

Execution of the product life cycle activities for proprietary (S2B suite ); industry connectivity via Swift & approved 3rd party bureaux & fintech providers to SCB for Cash, Trade & Security Services
Ambassador for mobile solutions
Execution of Digitisation Strategy
Complex multi-geography solutioning and client advisory work around client access and new in flight solutions
Engage is RFI and RFP client discussion and response preparation
Internal and external commercialisation – lead and deliver on global initiatives, training & comms into Europe/Americas and back to Central Group Products with client facing teams; functions and I&CM , Service & Ops.
Provide support to the Client Migration strategies to S2B NextGen.
Governance- own and execute on PPG directives and CA’s for client access suite.
Generating awareness, commitment to & feedback loop on SCInnovate activity.
Develop, execute and manage our Channels business specifically in relation to;
Business requirements gathering, business case creation, priorities

Job Title: Head of Assurance Job ID: 544239 Location: Victoria Island, Nigeria - SCB Job Function: COO Regular/Temporary: Permanent Full/Part Time: Full time Job Purpose

Understanding business risk/return, and developing an appropriate set of checks and control during business life cycles, ensuring they are made transparently and based on assessment in accordance with Group standards and Board’s Risk Appetite
Business understands the risk appetite through use of the Operational Risk Assessment Matrix, Authorities For Operational Risk Assessment & Acceptance Policy and the Risk Register
The new PPG / updated Country Addenda has incorporated all significant gross operational risks which are identified, assessed and monitored through the use of the Risk Registers and relevant documentation of end-to-end process
Regularly assess existing business key controls against the risk register to ensure the level of controls remains cost effective, efficient and relevant

Key Responsibilities

Ensuring business risk/return and control cost/benefit decisions prior to product launch and during business life cycles are made transparently and based on assessment in accordance with Group standards and Board’s Risk Appetite
Business understands the risk appetite through use of the Operational Risk Assessment Matrix, Delegated Authorities Matrix and the Risk Register
The new PPG / updated Country Addenda has incorporated all significant gross operational risks which are identified, assessed and monitored through the use of the Risk Registers and relevant documentation of end-to-end process
Regularly assess existing business key controls against the risk register to ensure the level of controls remains cost effective, efficient and relevant
Implementing effective risk management process of: risk identification, assessment and measurement, acceptance and monitoring to reduce gross operational risk exposure to acceptable levels within the risk appetite
Risk Identification - The risk identification, measurement and management process should be operating as part of BAU with regular update of Risk Profiles and reporting of exposures for acceptance at the appropriate governance level. Gross Operational risk exposures are identified and assessed by the PGCs and documented in the Risk Profiles. At the country level, UORM works with first line units to perform risk identification which must be end-to-end, comprehensive and utilizing reactive and proactive source of information. Risk identification must be performed in country addenda, significant projects, mergers and acquisition, internal and external incidents, and regulatory changes.
Risk Assessment and Measurement - Risk assessment must be performed on a consistent basis, reflecting the scope and complexity of the operation. At the country level, UORM works with first line business / function to assess Gross risk exposures in accordance with the Operational risk assessment process. Gross risk exposures are assessed and mitigated to acceptable levels via design and implementation of effective process controls end-to-end.
Risk Acceptance - Risk must be accepted at the appropriate level depending on the source of identification and residual risk and as per the delegated authority matrix. At the country level, UORM will follow through the acceptance process to ensure risk acceptance at business unit level is complied with Group’s Delegated Authority Matrix
Risk Monitoring - Operational risk assessments and acceptance must be reviewed periodically to appropriately reflect changes in environment and the progress of the mitigation plans. At the country level, UORM must establish operational risk management reporting and intelligence information for ensuring that adequate and credible information is provided to appropriate levels of management, so that there is timely oversight, understanding and acceptance of risk exposures at the right organization level, for risk management purposes.
This helps ensure that senior management at a country level have a good, accurate and informed understanding of the business unit’s operational risk profile at the key operating levels. The systematic monitoring of process control effectiveness is achieved through the implementation and monitoring of key control indicators (e.g. KRI, KCI) and independent sample testing of controls (e.g. KCSA).
Risk & Loss Reporting - There is regular reporting on significant OR exposures, issues and results of independent reviews on the effectiveness of and compliance with established OR framework to the OR governance committees, including the Board, or its delegate. Significant OR exposures and loss experience, together with proposed action plans are regularly reported to senior management and OR governance committees. At the country level, UORM must capture gross and residual risk exposures identified and OR loss promptly and accurately in Phoenix in accordance with Group’s Operational Risk Policies and Procedures.
Audit - Contributing towards achieving no fail results on all audits and reviews undertaken by Group Internal Audit, Country Audit, regulators and external auditors.
Influencing the development of an operational risk culture which is forward looking, risk based and customer focus
Operational Risk Management Policies & Procedures - Implement OR policies and procedures, develop remediation plans, monitor OR policy compliance and propose deviation from OR policies and procedures
People and Skills - Conduct RP training; ensure completion of mandatory e-Learning by the business

Knowledge, Skills and Experience

Operational risk management experience
Excellent understanding of Retail Clients ORF
A clear understanding of the Bank’s approach to the management of operational risk, or equivalent experience gained in other organizations
Knowledge of Retail Clients products
Relevant business/function experience in operations, business analysis or project management
Clear understanding of the Bank’s Operational Risk Framework or equivalent experience gained in other organizations
Sound judgment with critical thinking skills and courage necessary to perform a control role and maintain effective working relationships
Strong analytical skills, detail-focused with the ability to interpret large amounts of information Leadership & People Management
Problem solving skills with ability to influence at all levels of the business
Ability to work independently with minimum supervision Risk & Governance
Branch/Hubs guidelines, process and systems
Branch/Hubs operational risks
Client Experience Management

Job Title: Third Party Risk Manager Job ID:540612 Location: Victoria Island Regular/Temporary: Permanent Full/Part Time: Full time Job Function:Business Efficiency Strategy

Contributes to the third party risk management strategy and overall achievement of functional objectives as a member of the SCM team in country.
Support the Third Party Risk Management Programme (TPRM) to effectively manage third party risk (including intra-group arrangements) in accordance with internal policy and regulatory requirements.

Business:

Provide second line of defence oversight of third party risks, validating and/or escalating, as appropriate, third party risks in alignment with the Board approved risk appetite.
Ensure the respective contract owners are monitoring, reviewing and mitigating risk associated with the third parties in accordance with the TPRM framework, which includes outsourcing framework.
Support the implementation of TPRM and processes in alignment with regulatory requirements.
Monitor regulatory changes impacting third party management and ensure TPRM framework and related policies are aligned to regulatory requirements.
Promote and deliver continuous training and awareness to business on third party risk management.

Processes:

Ensure that all third party relationships are captured in a centralised inventory in a timely manner.
Ensure and assess compliance to TPRM framework and adherence to related policies, including information security requirements.

Risk Management:

Develop, publish and present reports of third party risk oversight activities to key stakeholders and relevant risk committees.
Support internal/external audit and associated regulatory audit as directed.
Identify issues and root cause including oversight/facilitations of third party risk mitigation actions.

Key Stakeholders:

Partner with third party management stakeholders (including but not limited to Outsourcing Owners, Contract Managers, Information Security Officers, SCM Category Managers, Business Continuity Manager, etc) to effectively coordinate execute third party risk management controls

Competencies ( Knowledge and skills)

Experience in third party risk management
Good analytical thinking and problem solving skills
Ability to work independently and multi-task with tight lead times
Good commercial knowledge with an ability to think strategically
Good understanding of emerging third party risk that is relevant in financial services industry
Ability to work collaboratively within the team and the Bank in formulating third party risk management strategy
Ability to operate in a complex multi-organisation, multi-country and multi-cultural environment
Ability to influence others and skilfully build credibility with stakeholders
Change management skills and self awareness to adopt varying approaches for different stakeholder dynamics.
Mental tenacity and analytical mind having the ability to take on tough and complex challenges, yet remain calm and professional under pressure.
Familiarity with relevant regulatory requirements a plus

Job Title: Client Manager Job ID: 544703 Location: Victoria Island, Nigeria - SCB Job Function: C & I Banking Regular/Temporary: Permanent Full/Part Time: Full time Job Description Strategy:

Fully understand the Financial Institution(FI) business strategy and expectations and ensure client account maintenance activities are managed in accordance with the Bank and FI strategic focus

Business Partnership:

Provide direct support to the Senior Banker/Banker through proactive client account management of the following activities:
Ensure the highest level of client service and risk mitigation through proactive client account management support with client on-boarding (liaising with COBAM), credit monitoring (liaising with CA COE) and flow maintenance
Actively engage and collaborate with Clients, Senior Bankers/Bankers and Product Partners to understand and respond to any issues/concerns relating to the ongoing account maintenance including highlighting any unusual utilization patterns to coverage teams.
Provide proactive support on account maintenance activities like documentation, reporting etc by engaging and collaborating with the client, COBAM, CA, CRC, LDU, MDU, Legal and Compliance and relevant ops teams as required to ensure the clients expectations are met or exceeded
Escalate issues/concerns relating to account maintenance activities to the CM Team Lead for follow up as relevant
Documentation: Credit (existing deals – Renewals/Amendments) & Other (Excluding credit approvals)
Engagement and coordination with Legal & Compliance, Credit, CRC, CDU and Clients on standard documentation requirements such as standard terms, country supplements, banking facility letter, master credit terms, supplementary letters etc
Obtain necessary approvals for T&C deviations on standard documentation from the relevant authoriser as necessary
Follow through to ensure documentation completion and validate limits are correctly loaded/reflected in TP systems
Ensure document deficiencies are minimised (as reflected in DDW etc) and are rectified in a timely manner
Engage and follow up with COBAM if required with respect to any outstanding CDD related items e.g Update known changes, respond to case queries, CDD overdues, approval/review of CDD cases, etc.
Account Management & Portfolio Quality (Excluding credit approvals)
Manage flow maintenance on client portfolio as assigned.
As a secondary qualitative measure, in the event that key client data hasn’t been accurately captured by COBAM or any other data capture owners, ensure general portfiolio hygiene of client data ie correct client tagging, limit information, segment classification etc in SCI, WorkBench.
Annotate on past dues and excesses daily in the portfolio. i.e. Ensure excesses/past dues are regularized on time and cash/cheques are released on time. Any exceptions to be highlighted to Banker and CA.
Act as escalation points for Unsettled (FX) Past Due Trades reports & Failed trades reports, working closely with Operations where relevant. Support Loan Drawdown, Cash Management, LTP Trades (FI), Trade Offerings & Audit Confirmations
Manage any client related data queries and remediation efforts, including first level escalations on account maintenance activities
Seek transactional approvals as necessary (ie trade, cash) and release trade offerings on time to ensure faster TAT on trade transactions.
Attend ASTAR Review meetings as appropriate and participate in relevant business meetings, forums or committees as required
Provide support on other projects as assigned

Processes:

Ensure adherence to all internal/regulatory policies & regulations eg. Policies and procedures in RiskPod (FATCA, Credit, BCA overdue, etc)
Identify and escalate any operational risks relating to the client portfolio account management and escalate to the CM Team Lead
Co-ordinate with Ops/GSSC to rectify any ops related issues which can be resolved locally and issue Standard Instruction Forms (SIFs) wherever required within authority

Risk Management:

Ensure data quality of all AML and Credit documents/files meets CIB standards to facilitate Banker decisions on risk acceptance
Escalate any identified Operational Risk issues to the CM Team Lead (or BORM in the absence of the CM Team Lead)
Be proactive in ensuring compliance with Bank policies and procedures and lead preparation of client files for audit purposes

Governance:

Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business conduct:

(This is mandatory standard wording, please tailor wording in brackets, and do not remove).
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Help drive the FI Nigeria business to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Adhere to local regulator, [CBN] prescribed responsibilities and Rationale for allocation.

Other Responsibilities:

Embed Here for good and Group’s brand and values in CIB.Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Qualifications and Skills

Bachelor Degree in Banking or Finance preferred with a minimum of a second class degree.
Experience in banking or other relevant environment
Risk & AML certified as stipulated by Bank policy
Languages: English and/or local language skills as relevant to country requirements.

Job Title: Officer, Trade Operations - Imports & Exports Job ID: 544165 Location: Lagos, Nigeria - SCB Job Function: COO Regular/Temporary: Permanent Full/Part Time: Full time Job Purpose

Ensure smooth functioning of LC payments.
Organization of work flow to achieve maximum productivity.
Ensure that LC related products/applications/documents are processed against laid down procedures, service standards and key control standards.
Ensure compliance of all internal procedures, operational controls local regulation and ICC rules.

Import Letters on Credit:

Ensure that claims on LCs are promptly attended to.
Advice inability to process immediately to all stakeholders.
Ensure that issuance of Letter of Credit is in line with local and international standards.
Ensure that the DOI is followed in processing and continuously reviewed to reflect current operations. Seek dispensation for all non compliance.
Follow through with the advising bank and ensure that LC are advised promptly and provide clarifications where required.

Export Letters of Credit:

Letters to be advised same day if authenticity of the message is established.
Ensure same day TAT on chasing and settlement of proceeds.
Ensure revenue is realized on received export LCs.
Process and dispatch documents within 24hours of receipt

Reconciliations:

Monitor Nostro reports for prompt closure of pending items.
Ensure that payment requests with complete documentation are treated in line with SLA to avoid ageing of deal in FX recons/EPAD.
Submission of reconciliation daily by 5 p.m
Provide all necessary assistance to ensure nil overdue items in reconciliations.

Reports:

Trade Pending.
Daily DTR305 reports.
Daily status report on FX recons.
Unutilized LC report.
Clean running reports.

General:

Processing customer transaction in line with agreed SLA.
Ensure that all customer queries and requests are responded to within 24 hours after receipt.
Maintain comprehensive register for all products.
Monitor and ensure end to end consummation of all processes under my role.
Adequate start of day and end of day processes to ensure operational safety.
Track and follow through for successful delivery of all transaction processed.

Qualifications and Skills