Jobs
Ongoing recruitment in a Highly Rated Ultra-Luxury Hotel in FCT Abuja
FlexEdge Limited - Our client, a highly rated ultra-luxury Hotel in the
Federal Capital Territory Abuja is recruiting suitable, qualified and
well experienced candidate to fill the positions below:
Job Title: Receptionist
Job Ref: RECE-HOSP-FCT
Location: FCT, Abuja
Slots: 4
Position Objective
The objective for the Receptionist position is to:
- Represent the hotel to the guests throughout all stages of the guest's stay.
- Ensure guest stay in the hotel is extremely comfortable
- Ensure proper dissemination of information to guests
- Protect guest privacy
Role/Responsibilities
- Determinates a guest's reservation status and identifies how long the guest will stay.
- Assist guests complete registration cards and then assigns
rooms, accommodating special requests whenever requested and possible.
- Verify the guest's method of payment and follows established credit-checking procedures.
- Place guest and room information in the appropriate front desk
racks and communicates this information to the appropriate hotel
personnel
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assist in preregistration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
- Present options and alternatives to guests and offers assistance in making choices.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
- Coordinate room status updates with the housekeeping department
by notification housekeeping of all check outs, late checkouts, early
chek-ins, special requests, and day use rooms.
- Maintain guest room key storage, and maintains and supervises access to safe deposit boxes.
- Works closely with the housekeeping department in the keeping
room status reports up to date and coordinates requests for maintenance
and repair work.
- Performs cashiering tasks like bill / invoice settlement,
posting charges to the guest, paid out's , Foreign currency exchange
etc.
Professional/Educational Requirements
- Minimum of OND or its equivalent in Hospitality Degree
- Minimum of 3 years’ experience in hotel receptionist or front desk job position in a highly rated hotel
- Experience in Hotel software and their functionalities
- Knowledge and eloquence in other local and foreign languages is an added advantage
- Knowledge of MS suites is compulsory
Qualities and Skills Required:
- Excellent telephone etiquette
- Must be sales-minded
- Excellent verbal and written communication skills
- Excellent listening skills
- Customer service oriented
- Data analysis capabilities
- Decision making and problem solving capabilities
- Courteous, friendly, and helpful
Job Title: Reservation Clerk
Job Ref: RESERVECLRK-HOSP-FCT
Location: FCT, Abuja
Position Objective
The objective for the Reservation Clerk position is to:
- Ensure response to communications from guests, travel agents,
and referral networks concerning reservations arriving by mail,
telephone, telex, cable, fax, or through a central reservation system.
- Creates and maintains reservation records-usually by date of
arrival and alphabetical listing prepares letters of confirmation and
promptly processes any cancellations and modifications.
Role / Responsibilities
- Creates and maintains reservation records-usually by date of
arrival and alphabetical listing prepares letters of confirmation and
promptly processes any cancellations and modifications.
- Prepare the list of expected arrivals for the front office,
assisting in preregistration activities when appropriate, and processing
advance reservation deposits.
- Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Creates and maintains reservation records by date of arrival and
alphabetical listing Knows the type of rooms available as well as their
location and layout.
- Determines room rates based on the selling tactics of the hotel.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel's policy on guaranteed reservations and no-shows.
- Processes advance deposits on reservations.
- Helps develop room revenue and occupancy forecasts.
- Prepares expected arrival list for front office use.
- Monitors advances deposit requirements.
- Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
- Walk around with the client and ensuring that they secure whatever services they are in need of
- Making arrangements for clients travel programs.
- Configuring rates on the hotels property management system.
Professional / Educational Requirements
- Minimum of OND or its equivalent in hospitality degree
- Minimum of 3 years’ experience in hotel reservation or front
desk job position in a hotel and Must Possesses a working knowledge of
the reservations department
- Experience in Hotel software and their functionalities
- Knowledge and eloquence in other local and foreign languages is an added advantage
- Knowledge of MS suites is compulsory.
Qualities and Skills Required:
- Excellent telephone etiquette
- Must be sales-minded
- Excellent verbal and written communication skills
- Excellent listening skills
- Customer service oriented
- Data analysis capabilities
- Decision making and problem solving capabilities
- Courteous, friendly, and helpful.
Job Title: Night Auditor
Job Ref: PAA-HOSP-FCT
Location: FCT, Abuja
Position Objective
The objective for the Night Auditor position is to:
- Check front office accounting records for accuracy and, on a
daily basis, summarizes and compiles information for the hotel's
financial records. Tracks room revenue, occupancy percentages, and other
front office operating statistics.
- Prepare summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day.
Role / Responsibilities
- Posts room charges and room taxes to guest accounts including
guest transactions not posted during the day by the front office cashier
or night audit shift
- Processes guest charges voucher and credit card vouchers.
- Transfer charges and deposits to master accounts.
- Checks to see that all charges are assigned to the appropriate departments.
- Verify that all transactions performed at the front desk are
supported by documentary evidence and signatures as necessary and that
they have been correctly posted and allocated in to PMS system.
- Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and also not missing.
- Prints up and files reservations for the next business day.
- Verifies that room rates are correct and posts those rates to guest accounts.
- Monitors the current status of coupon, discount, and other promotional programs.
- Is able to function as a front desk agent especially in terms of check-in and check-out procedures.
- Tracks room revenues, occupancy percentages, and other front office statistics.
- Prepares a summary of cash, check, and credit card activities.
- Summarizes results of operations for management.
- Check figures, postings, and documents for accuracy.
- Record, store, access, and/or analyze computerized financial information.
- Must have complete knowledge of emergency procedures.
- Balance the day’s charges, making corrections as necessary.
- Knows how to operate PMS, typewriters, and other front office equipment's.
- Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
- Perform nightly balancing of in-room video and long-distance telephone services
Qualities and Skills Required
- Administrative and Supervisory Skills
- Understand principles of auditing, balancing, and closing out accounts.
- Good Understanding of check-in and check-out procedures.
- Eyes for details
- Numeracy handling capabilities
- Ability to handle pressure
- Ability to handle customer billing complaint
Professional / Educational Requirements:
- Graduate of Accounting
- Minimum 3 years of hotel experience with a minimum of 1 supervisory experience
- Experience handling cash, accounting procedures, and general administrative tasks required.
- Use of PMS, POS Software and SPA software is a huge advantage
Job Title: Public Area Attendant
Job Ref: PAA-HOSP-FCT
Location: FCT, Abuja
Slot: 3
Position Objective
The objective for the Public Area Attendant is to:
- Keep all lobbies and public facilities (such as lobby restrooms,
telephone area, the front desk, and offices) in a neat and clean
condition.
Role / Responsibilities
- Cleans rooms hallways and restrooms, Empty ashtrays and urns, sweeps, mops, scrubs, waxes, and polishes floors
- Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and shampoo machine.
- Responsible for upkeep of all the equipment which he is using i.e., Vacuum cleaner, trolleys, Scrubbing machine.
- Cleans and maintains restaurants and banquet halls
- Dusts and polishes metal work, furniture and fixtures
- Vacuums and polishes elevators
- Keeps the front of the hotel free from trash
- Washes walls and ceilings, moves and arranges furniture in work area
- Sweeps, mops, scrubs, waxes, and polishes floors.
- Maintains housekeeping carts
- Removes trash collected by room attendants.
- Responsible for spring cleaning of their area as per the schedule given to them
Qualities and Skills Required
- Excellent listening
- Physical mobility and stamina
- Ability to follow instruction
- Detail-oriented and Professional
- Ability to work independently
- Must be pleasant, honest and friendly
Professional / Educational Requirements:
- Minimum of secondary school education.
- Minimum of 2 years Previous hotel-related experience in a highly rated hotel is a MUST.
Job Title: Room Attendant
Job Ref: RA-HOSP-FCT
Location: Abuja
Slot: 12
Position Objective
The objective for the Room Attendant is to:
- Perform routine duties in cleaning and servicing of guest rooms under supervision of housekeeping supervisor.
- Promote a positive image of the hotel to guests
Role / Responsibilities
- Prepares the room for cleaning - Makes bed, Dusts the room and furniture, Cleans the bathroom and closets etc
- Replenishes guestroom and bath supplies and amenities according to the operational standards
- Vacuums and racks the carpet and clean all floors
- Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required
- Ensure security and privacy of guests and guest rooms
- Responsible for the cleanliness and maintenance of his/her work area.
- Attends to guest calls, guest requests /guest complaints in the area assigned to him/her.
- Responsible for following the standard operating procedures.
- Responsible for achieving and exceeding the guest satisfaction.
- Qualities and Skills Required
- Excellent listening skills
- Physical mobility and stamina
- Ability to follow instruction
- Detail-oriented and Professional
- Ability to work independently
- Must be pleasant, honest and friendly
Professional / Educational Requirements
- Minimum of secondary school education
- Minimum of 2 years Previous hotel-related experience in a highly rated hotel is a must
- Only Candidates residing in Abuja need apply
Job Title: Porter
Job Ref: PORTER-HOSP-FCT
Location: FCT, Abuja
Slot: 7
Position Objective
The objective for the Porter position is to:
- Ensure that the highest standards of hospitality and welcome are
demonstrated at all times, and that all guest requests are dealt with
in a prompt and courteous manner.
- Be present at the Reception desk or in the lobby in all readiness to assist guests, colleagues and visitors when requested
Role / Responsibilities
- Greet and welcome all guests to the hotel and relieve guests of their luggage on arrival.
- Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner
- Responsible to collect and distribute post, parcels
- Ensure the efficient delivery and collection of group luggage.
- Ensure that guests verify that all luggage has been accounted for.
- Ensure the lobby and forecourt areas are always clean and tidy.
- Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
- Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
Qualities and Skills Required:
- Courteous, friendly and helpful
- Excellent communication skill
- Physically competent
- Customer centric
Professional / Educational Requirements
- Minimum of Secondary School Certificate
- Minimum of 2 years’ experience as a porter or bell boy working in a luxury hotel or serviced apartments environment.
Job Title: Laundry Supervisor
Job Ref: LS-HOSP-FCT
Location: FCT, Abuja
Position Objective
The objective for the Laundry Supervisor is to:
- Additionally responsible for managing overall daily operations of the Linen and laundry room
- Ensure extreme cleanliness of all hotel linen and customer clothing supplied for cleaning
Role / Responsibilities
- Manage overall daily operations of the Laundry Room
- Assists in determining product requirements necessary to meet the Laundry Department's needs
- Recommends equipment, linen and chemical purchasing needs to section Head in budget preparation
- Ensures proper segmentation and separation of department linen
- Ensure laundry supplies are ordered and controlled in line with Business and Events
- Ensure proper loading and unloading of dryers, and also setting proper temperature for different items that require cleaning
- Schedules preventative maintenance of laundry equipment and
co-ordinate with the engineering department for any maintenance issues
- Assists in standardizing the method in which laundry tasks will be performed.
- Responsible for proper running of equipment and proper amounts of chemicals usage
- Receive records and oversee sorting of clean linen from laundry and ensure proper arrangement on the shelves and racks
- Assigns schedules and duties to laundry staff as per business needs
- Makes recommendations to the Executive Housekeeper
- Manage customer service issues quickly and effectively
- Responsible for maintaining cleanliness of the linen area
- Ensure that linen and clothing are properly stored and recorded
- Keep and update the Laundry productivity report on a daily basis
- Ensures damaged and torn linen are replaced and repaired/ give to the seamstress for mending
- Issue linen to different segments of the hotel and outlets as per requisitions via hotels requisition system
Qualities and Skills Required:
- Excellent listening
- Physical mobility and stamina
- Ability to follow instruction
- Detail-oriented and Professional
- Ability to work independently
- Must be pleasant, honest and friendly
Professional / Educational Requirements
- Minimum of OND, Intermediate or Equivalent or Diploma or vocational training in hospitality.
- Computer literacy in using MS office along with experience in using inventory management software and Hotel Management systems
- Previous supervisory experiences within the Housekeeping Department of a hotel
- 3 to 4 years of experience in Laundry operations in full service hotels or other large scale laundry service operations.
Job Title: Laundry Attendant
Job Ref: LAT-HOSP-FCT
Location: FCT, Abuja
Slot: 7
Position Objective
The objective for the Laundry Attendant is to:
- Collect and wash dirty clothes of customers and hotel beddings and linen
- Iron, fold and the distribute linen and clothing to designated destination
- Provide constant supply of clean linens for the entire hotel
Role / Responsibilities
- Collect dirty clothes ad beddings used by guests and prepare for washing.
- Separate the colored from white ones. Put marks or place in each containers according to owners to avoid misplacement's.
- Handle the cleaning process of all clothes and linen from washing though to ironing using the washing machine
- Iron and fold dried clothes and deploy to the designated rooms or areas.
- Assist customers with their laundry problem such as stains.
- Maintain the cleanliness of the laundry area
- Take responsibility for cleaning guests' personal items on request
- Ensure extreme cleanliness of all linen
Professional / Educational Requirements
- Minimum of Secondary School graduate
- 2-3 years’ experience as a laundry attendant in a highly rated hotel or laundry outfit
- Knowledge in operating big washing, drying and folding machines.
Qualities and Skills Required:
- Must have good communication skills.
- Ability to follow instruction
- Detail-oriented and Professional
- Ability to work independently
- Knowledge and skills in washing, ironing and folding clothes and other hotel sheet
- Must be pleasant, honest and friendly
Job Title: Seamstress
Job Ref: Seamstress-Hosp-Fct
Location: FCT, Abuja
Position Objective
The objective for the Seamstress is to:
- Handle all daily tailoring duties as instructed by the house keeping superiors
- Maintain and handle the upkeep of sewing equipment and all areas under his/her control.
Role / Responsibilities
- Performs timely repairs on all items of uniform, linen and upholstery
- Ensures that all hotel and uniforms are repaired before issuing them to staffs.
- Take care of basic alterations as requested by guests.
- Inform the laundry supervisor for replenishing sewing supplies
- Convert discarded linen into usable items for re-circulation
- Assume duties and tasks assigned by Superiors
- Assumes responsibilities of linen room attendant whenever required
- Keep the tailoring area clean and tidy
- Working out the cost of the work, taking into account the fabric, trimmings and time needed
- Keep adequate inventories of sewing supplies.
Qualities and Skills Required
- Must have good communication skills.
- Ability to follow instruction
- Detail-oriented and Professional
- Ability to work independently
- Good command of English is an advantage.
- Must be courteous, pleasant, honest and friendly
Professional / Educational Requirements
- Minimum of Secondary School graduate
- Candidate must be ideally qualified and trained with
professional tailoring skills and made previous experiences in a similar
position, preferable in hospitality industry.
- Minimum of 5 years’ experience
Job Title: Driver
Job Ref: PAA-HOSP-FCT
Location: FCT, Abuja
Slot: 2
Position Objective
The objective for the Driver position is to:
- Ensure that Hotel staff and guests are safely delivered to their destinations at all times
- Protect the vehicles allocated to him and Ensure proper maintenance of allocated vehicles
- Ensure accurate documentation of allocated vehicles at all times
Role / Responsibilities
- Responsible to keep a tab on the vehicle and report to the respective hotel authority in case of maintenance or repair need.
- Responsible for keeping a record of all the incidents while driving for example any accidents or tickets.
- Responsible to report to his/ her superior regarding all such incidents.
- Responsible for meeting all the comfort requirements of the hotel guests and customer.
- Ensure safe and easy travel for the customers/ guests to their destinations or to the hotel.
- Assist guests and allocated employees in any travel or
destination regarding issues by applying his/ her knowledge of the local
area.
- File the record of the timings for which the vehicle was used and the purpose to his/ her superior.
- Comply with all the traffic/ road rules and regulation of the state while also following the policies of the hotel authorities.
- Ensure vehicle documents are consistently valid, updated and renewed
Qualities and Skills Required
- Know how to write and speak
- Knowledge on GPS device usage is an advantage
- Very safety conscious
- Excellent oral communication skills
- Excellent knowledge on traffic signs and rules
- Courteous, friendly and helpful
Professional / Educational Requirements:
- Minimum of secondary school certificate
- Minimum of 5-6 years’ experience of corporate driving in and around the Abuja metropolis
- Must possess a valid driver’s license and all required documentation needed by a corporate drive
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected] with the Job Ref as subject of the mail.
Note
- Only candidates residing in Abuja need to apply
- Only qualified candidates will be contacted
Application Deadline 26th May, 2017.
